Euan Coleman

Hi David, I have manually changed these all to GSA now and it looks like it is all working. how could something like this just change overnight so we can avoid this going forward as this has put us massively on the back foot this morning but was just a setting change? Appreciate the support getting this resolved this morning! Thank you! Euan

Just to add to this, we can create new requests its just the function to apply an email to an existing request that is no longer working correctly. This seems to just have been an issue from around 07:30 this morning.

Hi David, Thanks for suggesting the above, it wont let me edit this to 3 unfortunately?

See attached, I think this is what your looking for?

Hi Steve, Please see below snip, the apply button works as normal and sometimes you will get suggestions like shown on the snip also but the relevant ID you want to apply to wont show.

I know this was an issue previously on the new UI where the apply button wouldn't appear but like you say, this time the option to apply the request appears however the relevant request ID wont show.

Thanks David, the reply function has been activated and appears to be working as normal again. Will look out for the "apply to email" resolve later this week.

We encounter the below problem every time the clocks change when it comes to our automated reports that have been created. It seems like the system clocks fall out of sync and then all automated reports shift by an hour. Is there a way to amend the system time to match and avoid having to manually update all the reports individually? Essentially for 6 months of the year we have the times out by an hour but not something we have previously been able to resolve. Thanks Euan

Anything Further on this?

Is there any update on the above issues raised? These are still ongoing and I haven't seen any other posts with a resolve for this.

We have had ongoing issues with the new UI and I don't yet see any updates or fixes. The main issue is when replying to a message you cant see the email trail, the only time you can see the trail is when you forward the message and you have to manually copy in all the email addresses again. This has become massively time consuming and i thought there would have been a fix by now? We are also noticing that when you are applying an email to a request in some cases that you cant see the most recent update that you are applying but will be able to see the rest of the email trail. Not having the relevant email in the log trail makes it extremely difficult to follow so hoping this is something that is fixed ASAP. Any support is appreciated.

I have noticed on the new UI we are unable to add multiple attachments at the same time like previously from the inbox. You now have to do this individually for each document you want to include. Is anyone else having this issue?

Hi All, Do we know of any fix being implemented for the above issues? Thank you!

Hi Gareth, We are having similar issues just now, When applying some requests from the mailbox sometimes the text from that email is missing but the rest of the information is there from the rest of the trail. We are also unable to reply from the mailbox with an option to show the email trail, the only way to have the email trail visible if by forwarding the email which is not ideal when you have to manually enter various different addresses. Not sure if these are currently being looked at.

Hi Daniel, Brilliant, its all working now! thanks again for the support here Euan

Hi Daniel, Thanks for the update on this. Do you know when this fix is going into place? currently I'm stuck on the new UI and cant locate any sites due to the limitations on the search parameters? Thank you Euan

Afternoon, I have had a look at some up the updates and posts about the UI and haven't yet found a solution to the below however if I have missed this I do apologise. It says its switching in 15 days, does that mean this version of the UI we currently use will be obsolete at that point and we will have no option but to use the new user interface from then on? The reason I ask is that when we access our contacts page on the new UI, the search parameters seem to be off so we can’t search for something containing a word anymore and instead it has to be an exact search including all wording, brackets, and numbers for it to show. We need this changed but I can’t see any options anywhere to do this ourselves and I’m concerned about the impact if it automatically changes before we have an understanding of this. If you need me to advise on anything further, just let me know. Appreciate the support in advance! Thanks Euan

Hi Guys, Just looking around the new UI which has a much better feel to it but i cant see how to apply a request from the mailbox to a log. Am i missing something?

Thank you! that's it working now

I have just checked and these are fresh requests that have just come in that still wont work? I have also tried closing the browser etc but this still hasn't changed. Not sure if anyone else is still experiencing this?

Is there any update on this one? Still not working for us.

Hi Steve, It's only working for some people and everyone has completely restarted the browser, any ideas?

Yeah, unfortunately its the exact same issue's for us this morning Alistair

Morning, We have an issue this morning when raising a request from our shared inbox no data is moving over to the log and is having to be copied manually prior to adding. Can you please advise how soon this will be fixed as this is a massive inconvenience! Euan

Afternoon, An issue occurred for us this afternoon when the shared mailbox deleted all emails within it. This wasn't manually done and we had to go through the deleted mailbox individually to recover them all. Has anyone else had this at all today? When they all disappeared from the mailbox the number of emails within this remained the same despite nothing being in it. When we started moving them back over this reduced to nothing again. Thanks Euan