my dashboards Charts have all gone blue since manual update? (Not the auto one)

[yelyah.nodrog]

Morning all,

Since the last manual update all of the charts we have on "My Dashboards" have gone blue?

 

If anyone else experiencing this issue and is there a way to resolve it?

Hayley.

[davidrb84]

I have the same thing, (although I prefer it :-))

[nasimg]

Yes - our charts are showing blue post update

Nasim

[David Hall]

Hi Hayley,

The latest Service Manager update is now using an updated version of our charting library which now shows each data series in a single colour, hence the single blue colour in the bar charts but multiple colours in pie charts etc.  We're in the middle of rolling our charting updates and colour/theme changes so we can look to see if its possible to reintroduce a range of colours for a single series of data as we move forward.

Kind Regards,

Dave.

[davidrb84]

@David Hall does your post suggest we could have multi series dashboard charts in the future, particularly with the introduction of line charts.

e.g. pick 5 services, and show area graph over 6 months this year.

[David Hall]

Hi @davidrb84

The post was really just to clarify that the underlying chart library changes were the reason for the display changes to single series data... there is no specific plan to introduce multi series charts right now but please feel free to post up examples of the type of charts/reports you are looking for and the requirements can be reviewed by our product team for possible future inclusion.

Kind Regards,

Dave

[davidrb84]

@David Hall

 

The dashboard graphs are really nice, and having the ability to drill down make the data really nice to interact with.

Having graphs that could be broken down exactly like now, but also by unit of time would be really helpful.

 

e.g. line chart of source, over time

or

stacked column for some given services, over time (a stacked column per month?)

ALSO

being able to have 'pages' of graphs would be great. As a service desk manager I have a wish to see certain charts day to day, but monthly we meet to discuss the department as a whole, so being able to switch between 'contexts'  would be really nice.

[David Hall]

Thanks for the suggestions @davidrb84

@James Ainsworth Some considerations for future enhancements of reporting options.

[Steven Cotterell]

On 7/10/2019 at 11:08 AM, David Hall said:

Hi Hayley,

The latest Service Manager update is now using an updated version of our charting library which now shows each data series in a single colour, hence the single blue colour in the bar charts but multiple colours in pie charts etc.  We're in the middle of rolling our charting updates and colour/theme changes so we can look to see if its possible to reintroduce a range of colours for a single series of data as we move forward.

Kind Regards,

Dave.

This has really made the dashboards not very appealing to look at - looking forward to seeing what can be done to improve this.  Cheers.