Jeremy Posted October 17, 2018 Share Posted October 17, 2018 So I remember that this was a request from a while ago but I cannot find a trace of it.... there was talk of having more granular notifications of request assignment, updates, tasks, mentions etc that could be controlled by the users so that they could choose to receive an email or hornbill notification etc. Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 17, 2018 Share Posted October 17, 2018 Hi @Jeremy there are a few posts on this, this is one example We have a story for this, and i have added you too this. Basically we will look to extend the notification actions you have on your profile to include the global options for assignment, update etc options. As this story progresses and is scheduled we'll post back here Steve 1 Link to comment Share on other sites More sharing options...
davidrb84 Posted December 3, 2018 Share Posted December 3, 2018 Hi @Steven Boardman I wonder if this is any further forward than previously? There are some users who would MASSIVELY benefit from this, but others who would be inundated and would need to setup gmail filters to bin them (which I would obviously like to avoid!) 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted December 4, 2018 Share Posted December 4, 2018 +1 Can I add us to this as well Thanks Link to comment Share on other sites More sharing options...
Patrick Walker Posted December 28, 2018 Share Posted December 28, 2018 Please add me as well. We have many departments on Hornbill now and some do not appreciate the volume of emails. ;-) Thanks! Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 2, 2019 Share Posted January 2, 2019 +1 Please add us too. The email notifications are useful for some teams, but as manager of the Service Desk we get inundated. Thank you. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted May 16, 2019 Author Share Posted May 16, 2019 I remember at some point that this idea of more granular notifications was actually scheduled for a change release at some point soon? Just wondered if you are any closer to getting this released? Link to comment Share on other sites More sharing options...
Jeremy Posted May 21, 2019 Author Share Posted May 21, 2019 Is there any further update to this? Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 22, 2019 Share Posted May 22, 2019 @Jeremy @Ann-MarieHolloway @Patrick Walker @HGrigsby in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile. This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings This will allow each user to choose no notifications, email only, Hornbill only or both for the following: If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager. Steve 2 Link to comment Share on other sites More sharing options...
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