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Analyst Notifications


Jeremy
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So I remember that this was a request from a while ago but I cannot find a trace of it.... there was talk of having more granular notifications of request assignment, updates, tasks, mentions etc that could be controlled by the users so that they could choose to receive an email or hornbill notification etc.

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Hi @Jeremy there are a few posts on this, this is one example

We have a story for this, and i have added you too this. 

Basically we will look to extend the notification actions you have on your profile to include the global options for assignment, update etc options. 

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As this story progresses and is scheduled we'll post back here

Steve

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I remember at some point that this idea of more granular notifications was actually scheduled for a change release at some point soon?

Just wondered if you are any closer to getting this released?

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@Jeremy @Ann-MarieHolloway @Patrick Walker @HGrigsby 

in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile.   This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required :) 

https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

This will allow each user to choose no notifications, email only, Hornbill only or both for the following:

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If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager.

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Steve

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