Dashboards Error

[Victor]

@shamaila.yousaf 

On 8/29/2018 at 10:41 AM, Mohamed said:

Just to confirm, do you have custom view(s) and do they contain not only charts but charts where the visibility is on?

 

[Shamaila.Yousaf]

If you are asking if the views for the charts I created appear correctly, then I have tried accessing the view and have found an error message occurs "unable to query requests - Flowcode Exception. Input parameter validation error: The element <withinfixtimeequals> was not expected at location '/methodcall/params/withinfixtimeequals'.

 

Hopefully this answers your question?

Regards

 

[Shamaila.Yousaf]

Apologies, I now understand what you meant.

 

I deleted the view and recreated and then went into the chart to add the details - visibility is turned on but no results appear?

Underneath my chart title it appears with 'no data to display'?

[SJEaton]

On 8/30/2018 at 5:46 PM, Mohamed said:

Expect the resolution to be available in build >= 1305

Hi @Mohamed, we are now on build 1310  and although the error is not now coming up,  my dashboards are still not loading.  Just 'Loading.....' and never getting anywhere

Sam

[dwalby]

7 hours ago, SJEaton said:

Hi @Mohamed, we are now on build 1310  and although the error is not now coming up,  my dashboards are still not loading.  Just 'Loading.....' and never getting anywhere

Sam

Same for me 

[Guest Mohamed]

Hi all, 

Our team has been trying to replicate said issues, unfortunately not luck replicating the issue around the charts not loading
@SJEaton, would it be possible to see what information is returned as part of the network tab, steps are as follows:

When loading the request list, right click anywhere and selecting the Inspect Option

A developer console will open up, please select the "Network" tab

Switch over to the dashboard charts, you should see a couple of API calls, when clicking on them, you can see the preview message, if there are any errors presented here, please let us know

[SJEaton]

Hi @Mohamed

Nothing is coming up, its been loading for a good few minutes now.

Sam

 

[dwalby]

17 hours ago, Mohamed said:

Switch over to the dashboard charts, you should see a couple of API calls, when clicking on them, you can see the preview message, if there are any errors presented here, please let us know

@Mohamed This is what I'm getting:

[Guest Mohamed]

 

@dwalby, great, would it be possible if you could expand the attribute called state and screenshot what its returning, that would be a great help

@SJEaton if you click the charts refresh button there should be some results appearing in the network tab, from there if you could do the same as advised for dwalby, it would be most appreciated

Thanks

[dwalby]

@Mohamed

1. {@status: "fail", state: {code: "0200", service: "apps", operation: "smGetChartFilters",…}}
   1. @status:"fail"
   2. state:{code: "0200", service: "apps", operation: "smGetChartFilters",…}
      1. code:"0200"
      2. error:"FlowCode Exception (com.hornbill.servicemanager/entities/Charts/fc_ops/smGetChartFilters): nodeName: Prepare Output Data; nodeId: 5f56bf25-7409-45a5-97ab-cf9ca2da0216; At 149/1: "Uncaught SyntaxError: Unexpected token o in JSON at position 1"↵ throw(e);↵_fc_node_exec_5f56bf25_7409_45a5_97ab_cf9ca2da0216"
      3. operation:"smGetChartFilters"
      4. service:"apps"

[SJEaton]

1. {@status: "fail", state: {code: "0200", service: "apps", operation: "smGetChartFilters",…}}
   1. @status:"fail"
   2. state:{code: "0200", service: "apps", operation: "smGetChartFilters",…}
      1. code:"0200"
      2. error:"FlowCode Exception (com.hornbill.servicemanager/entities/Charts/fc_ops/smGetChartFilters): nodeName: Prepare Output Data; nodeId: 5f56bf25-7409-45a5-97ab-cf9ca2da0216; At 149/1: "Uncaught SyntaxError: Unexpected token o in JSON at position 1"↵ throw(e);↵_fc_node_exec_5f56bf25_7409_45a5_97ab_cf9ca2da0216"
      3. operation:"smGetChartFilters"
      4. service:"apps"

[Guest Mohamed]

Hi all, 

A new patch release for Service Manager has gone out today (1322) this contains a few fixes for the charts which should address the issues that have been reported, including loading of charts and the re-ordering:

Please let us know if you are still experiencing issues after updating the Service Manager app in your instance.

Regards

Mohamed

[Keith]

@MohamedThis has resolved my issue with not being able to reposition charts.

[Guest Mohamed]

2 minutes ago, Keith said:

@MohamedThis has resolved my issue with not being able to reposition charts.

@Keith great, really glad to hear

[dwalby]

On 9/10/2018 at 1:26 PM, Mohamed said:

Hi all, 

A new patch release for Service Manager has gone out today (1322) this contains a few fixes for the charts which should address the issues that have been reported, including loading of charts and the re-ordering:

Please let us know if you are still experiencing issues after updating the Service Manager app in your instance.

Regards

Mohamed

@Mohamed Unfortunately I'm still having the continual "Loading" wheel when attempting to access my dashboard

[dwalby]

@Mohamed sorry to chase, has there been any further development on this? I suspect if I deleted all of the charts I have and recreated them this issue would go away

[dwalby]

@Mohamed has there been any further progress on this?

[dwalby]

I think I may have identifies what triggers this issue actually... When looking at the Edit View settings of a custom view if you click Make a Copy button on a view that contains Charts it causes the dashboard to break. You can see a red error message appearing for a millisecond by selecting Charts within the Edit View section. Assuming this might be the cause of the issue.

[Guest Ehsan]

Hi @dwalby,

Apologies for the delay in getting back to you - I'm here to help

When making a copy of a View, the charts are not copied over - Although this capability is currently in development and should be available soon

To begin with, I have noticed that the Service Manager App on your instance is on an older version. We've since released 2 new builds of the Service Manager App. Could you please update the Service Manager App on your instance?

After you've done that, could you kindly provide us with the content of the Response tab in Chrome Console for smGetChartFilters operation when you click on Switch to My Dashboards? I know you've provided this to us previously but we wanted to cross reference this once again.

Thanks,

Ehsan

[dwalby]

@Ehsan thanks for the response. I've actually just been through and deleted all of my charts and re-created them which now allows the dashboard to load. Once I've done the update though I'll try remember to re-create the issue by copying some views containing charts.

[Guest Ehsan]

@dwalby Glad to hear it's all working again.

 

[Shamaila.Yousaf]

I'm still experiencing issues...I deleted all my charts a few weeks ago and tried recreating, but the dashboard still doesn't load.

I can confirm that I had previously used the 'create copy' option for my views..i am aware you have the functionality is in development - any ideas when this will come into play as i may as well try and recreate then.

 

I also noticed that some of my views (possibly used the 'make a copy') which i shared out to users/team stopped the 'share' also...should i recreate my views to be on the safe side ?

 

Thanks

Sxx

 

 

 

[SJEaton]

It looks like I still have issues with this too.  Its just whirring and not loading in my dashboards still.  I dont even get an error message now.

Sam  

[Stuart Torres-Catmur]

@Mohamed @Ehsan

Just for the record, SJEaton is running Service Manager build 1322.  Another of our users has just reported that her dashboard doesn't seem to work.  I haven't seen any fix for this mentioned in the releases between 1322 and 1347.

[Guest Mohamed]

@Stuart Torres-Catmur @SJEaton

Our apologies that you are still experiencing problems with the Dashboards
I would first advise if you could please update to the latest build possible, 1347 

After that to test if the dashboards to see if that resolves your issues.
If after the update the dashboards still don't work I would advise to follow the instructions mentioned by Ehsan to provide us screenshots of the errors returned 

On 10/1/2018 at 2:35 PM, Ehsan said:

Hi @dwalby,

Apologies for the delay in getting back to you - I'm here to help

When making a copy of a View, the charts are not copied over - Although this capability is currently in development and should be available soon

To begin with, I have noticed that the Service Manager App on your instance is on an older version. We've since released 2 new builds of the Service Manager App. Could you please update the Service Manager App on your instance?

After you've done that, could you kindly provide us with the content of the Response tab in Chrome Console for smGetChartFilters operation when you click on Switch to My Dashboards? I know you've provided this to us previously but we wanted to cross reference this once again.

Thanks,

Ehsan

Thanks, 

Regards

Mohamed