SJEaton Posted August 26, 2018 Share Posted August 26, 2018 Hi When I switch to my dashboards I get this. No-one else seems to have this error. Any advice? Sam Link to comment Share on other sites More sharing options...
Victor Posted August 27, 2018 Share Posted August 27, 2018 @SJEaton - because there are no charts configured for any of your custom views... Link to comment Share on other sites More sharing options...
SJEaton Posted August 28, 2018 Author Share Posted August 28, 2018 I had loads!!!!!???? Link to comment Share on other sites More sharing options...
dwalby Posted August 28, 2018 Share Posted August 28, 2018 I noticed last week that my Dashboards no longer load, I get an infinite 'Loading' loop. Haven't had a chance to investigate it much myself yet. Link to comment Share on other sites More sharing options...
Victor Posted August 28, 2018 Share Posted August 28, 2018 1 hour ago, SJEaton said: I had loads!!!!!???? Charts or custom views? Link to comment Share on other sites More sharing options...
dwalby Posted August 28, 2018 Share Posted August 28, 2018 3 minutes ago, Victor said: Charts or custom views? Charts Link to comment Share on other sites More sharing options...
JBasey Posted August 28, 2018 Share Posted August 28, 2018 Same here too. I get the same loading message as above. The request views work fine, the charts dont load. Link to comment Share on other sites More sharing options...
SJEaton Posted August 28, 2018 Author Share Posted August 28, 2018 50 minutes ago, Victor said: Charts or custom views? Charts, the lists view is fine Link to comment Share on other sites More sharing options...
Guest Mohamed Posted August 28, 2018 Share Posted August 28, 2018 Hi @SJEaton, @JBasey Are there any possible replication steps for this issue, I've been trying to replicate the issue but without any luck unfortunately Regards Mohamed Link to comment Share on other sites More sharing options...
SJEaton Posted August 29, 2018 Author Share Posted August 29, 2018 Hi @Mohamed, I just select switch to my dashboards and get the error Sam Link to comment Share on other sites More sharing options...
Guest Mohamed Posted August 29, 2018 Share Posted August 29, 2018 Hi @SJEaton Just to confirm, do you have custom view(s) and do they contain not only charts but charts where the visibility is on? As per screen Regards, Mohamed Link to comment Share on other sites More sharing options...
SJEaton Posted August 29, 2018 Author Share Posted August 29, 2018 I have numerous custom views with numerous charts that were visible up until a few days ago Sam 1 Link to comment Share on other sites More sharing options...
dwalby Posted August 29, 2018 Share Posted August 29, 2018 @Mohamed - My situation is the same as @SJEaton Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted August 29, 2018 Share Posted August 29, 2018 I too have the same issue. Link to comment Share on other sites More sharing options...
JBasey Posted August 29, 2018 Share Posted August 29, 2018 Any update on this? i use these charts all the time. Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2018 Share Posted August 29, 2018 we are experiencing the same thing too, for some people. Deleting and recreating the views and charts seem to work. Link to comment Share on other sites More sharing options...
JBasey Posted August 30, 2018 Share Posted August 30, 2018 Hi all, Any update on this issue? Link to comment Share on other sites More sharing options...
Guest Mohamed Posted August 30, 2018 Share Posted August 30, 2018 Hi all Apologies for a delayed response, our development team have been looking into the issue and were having trouble replicating however, we've been able to find and resolve the issue Expect the resolution to be available in build >= 1305 Regards Mohamed Link to comment Share on other sites More sharing options...
SJEaton Posted August 31, 2018 Author Share Posted August 31, 2018 Thanks @Mohamed, any timeline on this? Sam 2 Link to comment Share on other sites More sharing options...
Guest Mohamed Posted August 31, 2018 Share Posted August 31, 2018 @SJEaton It should be out early next week Link to comment Share on other sites More sharing options...
Keith Posted September 3, 2018 Share Posted September 3, 2018 Not sure if its related but I am finding I am unable to reorder my charts in my dashboard. Link to comment Share on other sites More sharing options...
Keith Posted September 3, 2018 Share Posted September 3, 2018 17 minutes ago, Keith said: Not sure if its related but I am finding I am unable to reorder my charts in my dashboard. Just updated to 1306 which did not resolve this. Link to comment Share on other sites More sharing options...
Guest Dave Stewart Posted September 3, 2018 Share Posted September 3, 2018 The Service Manager update that appeared available today drew mention of fixing the issue of rearrangement not working however has made it worse. Now it's not even possible to move Dashboards from one place to another. I also experienced, following the previous Hornbill Service Manager update, that my Dashboard view wouldn't open at all. Got a "Requests" error. I played about with disabling a number of Dashboards and it sprang back to life and thankfully continued to work when I turned them back on again. Link to comment Share on other sites More sharing options...
Victor Posted September 3, 2018 Share Posted September 3, 2018 10 minutes ago, Dave Stewart said: The Service Manager update that appeared available today drew mention of fixing the issue of rearrangement not working however has made it worse. Now it's not even possible to move Dashboards from one place to another. This issue is discussed in a separate thread. 10 minutes ago, Dave Stewart said: I also experienced, following the previous Hornbill Service Manager update, that my Dashboard view wouldn't open at all. Got a "Requests" error. This is fixed in SM build 1306. Did you update to this build and still experience the issue? Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted September 4, 2018 Share Posted September 4, 2018 The build was updated yesterday and the message i receive is "There are no Charts configured or visible". Strange that another one of my colleague can access his dashboard? Please advise. Link to comment Share on other sites More sharing options...
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