Victor Posted October 11, 2018 Share Posted October 11, 2018 If you having troubles decrypting what "Response tab in Chrome Console" means: the Console is a special browser interface accessible by pressing F12 key from within a browser. The Response tab, is a tab presented in the Network interface, accessible for the top menu presented in the console. All API calls from the browser to the Hornbill instance "backend" are recorded in here. You will see them appearing in a form of a list. They will appear as "methods". You will need to click on the relevant "method" then you will be presented with more information, one of them being the Response tab. Hope this helps. Link to comment Share on other sites More sharing options...
SJEaton Posted October 16, 2018 Author Share Posted October 16, 2018 OK we're now update to build 1358 and the issue still persists i.e. it just says Loading.... but never loads my dashboards. I tried creating a new dashboard just to see if it displayed but no, still whirring... Sam Link to comment Share on other sites More sharing options...
Leah Posted October 16, 2018 Share Posted October 16, 2018 I am also having the same problem. Link to comment Share on other sites More sharing options...
SJEaton Posted October 16, 2018 Author Share Posted October 16, 2018 Hi @Victor See attached as requested Sam Link to comment Share on other sites More sharing options...
SJEaton Posted October 16, 2018 Author Share Posted October 16, 2018 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 16, 2018 Share Posted October 16, 2018 @SJEaton Could you expand the state attribute? Link to comment Share on other sites More sharing options...
SJEaton Posted October 16, 2018 Author Share Posted October 16, 2018 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 16, 2018 Share Posted October 16, 2018 Hi @SJEaton, I have messaged you directly to get more details on this. Hopefully we can progress this today. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 18, 2018 Share Posted October 18, 2018 To conclude, this issue has now been addressed for @SJEaton and @Stuart Torres-Catmur. Link to comment Share on other sites More sharing options...
nasimg Posted November 2, 2018 Share Posted November 2, 2018 Hi Ehsan Can you look at our instance as our analyst all have the same issue - when they try and access "my dashboards", they are just getting the spinning logo Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 5, 2018 Share Posted November 5, 2018 @nasimg - would it be possible first to update SM app in your instance to the latest build? Link to comment Share on other sites More sharing options...
Foley Coker Posted November 6, 2018 Share Posted November 6, 2018 Hello @Ehsan, I am experiencing the same issue of an infinite loading state when tryign to use the dashboards. I followed along the thread and have this showing within my network state. is there something i can do to resolve this. Foley Link to comment Share on other sites More sharing options...
nasimg Posted November 6, 2018 Share Posted November 6, 2018 On 11/5/2018 at 6:31 AM, Victor said: @nasimg - would it be possible first to update SM app in your instance to the latest build? Ok - we are planning to do this, I'll let you know if this doesn't fix it. Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 6, 2018 Share Posted November 6, 2018 @nasimg - I will be honest here and say that I have a feeling it won't ... however, we won't be able to investigate/find out what is happening if the instance is not on latest build ... Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 7, 2018 Share Posted November 7, 2018 Hi @Foley Coker, This is now fixed for you. Ehsan Link to comment Share on other sites More sharing options...
Foley Coker Posted November 8, 2018 Share Posted November 8, 2018 Thank you @Ehsan, all working now. Link to comment Share on other sites More sharing options...
nasimg Posted November 8, 2018 Share Posted November 8, 2018 On 11/6/2018 at 7:27 PM, Victor said: @nasimg - I will be honest here and say that I have a feeling it won't ... however, we won't be able to investigate/find out what is happening if the instance is not on latest build ... @Ehsan and @Victor, we have updated our instance and are still getting the issue (for certain staff/dashboards). Can you let me know what the next steps are to resolve this. Nasim Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 8, 2018 Share Posted November 8, 2018 Hi @nasimg, I will get in touch with you. Thanks Link to comment Share on other sites More sharing options...
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