lee mcdermott Posted November 22, 2017 Share Posted November 22, 2017 Hi I have tried to run a couple of my reports this morning and both fail. They used to work but now do not. I have noted the option to download has changed slightly so I assume there has been an update that has changed this. But it appears the update has actually stopped them working. When running the report it just keeps saying failed? Is this a know issue? thanks lee Link to comment Share on other sites More sharing options...
TrevorKillick Posted November 22, 2017 Share Posted November 22, 2017 @lee mcdermott We are aware of the issue effecting reports and are working to resolve this as soon as possible. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 22, 2017 Share Posted November 22, 2017 We've had a similar problem, but it seems that it's just the PDF output which isn't working as the .csv file IS available as a download. Unfortunately, this still shows as a 'failed' report in our list, even though the report HAS run and IS available, albeit NOT as a pdf option. Link to comment Share on other sites More sharing options...
TrevorKillick Posted November 22, 2017 Share Posted November 22, 2017 @lee mcdermott @Paul Alexander Can you please try running your reports again? Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 22, 2017 Share Posted November 22, 2017 Hi @TrevorKillick Yes, that's working fine now thank you Link to comment Share on other sites More sharing options...
carlt Posted November 22, 2017 Share Posted November 22, 2017 @TrevorKillick it's still failing for us Link to comment Share on other sites More sharing options...
carlt Posted November 22, 2017 Share Posted November 22, 2017 FYI @TrevorKillick certainly for one of my reports the csv file that is being generated (despite the failed message) hasn't populated one of the columns that was populated previously Link to comment Share on other sites More sharing options...
TrevorKillick Posted November 22, 2017 Share Posted November 22, 2017 @carlt A file was missing from our build we are working on getting this applied to each customer right now. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 22, 2017 Author Share Posted November 22, 2017 @TrevorKillick thats seems to be working again now. says complete and pdf and csv available thanks Link to comment Share on other sites More sharing options...
Martin.bowman Posted November 22, 2017 Share Posted November 22, 2017 Hi @TrevorKillick. I realise this is still in hand but just to advise that reports now show as completed ok, but still do not contain any data in time fields. Just for info. Thanks Link to comment Share on other sites More sharing options...
TrevorKillick Posted November 22, 2017 Share Posted November 22, 2017 @Martin.bowman Just to update you all customers can now run reports again, there is still a known ongoing issue with the output of dates in reports. This is currently being investigated by our platform team and we hope to get a fix out for this issue as soon as possible. Again Apologies for any Inconvenience caused Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Catherine Posted November 22, 2017 Share Posted November 22, 2017 I wish I'd seen this earlier, Ive been deleting my reports thinking that I'd created an error withing them Link to comment Share on other sites More sharing options...
Catherine Posted November 22, 2017 Share Posted November 22, 2017 Yes, as per above when I preview my report I can see the date logged for each record, but when I export it to CSV the date field in blank Also If anyone could let me know how to increase the max number of records in my report too that'd be great Link to comment Share on other sites More sharing options...
Victor Posted November 23, 2017 Share Posted November 23, 2017 @Catherine On 22/11/2017 at 12:22 PM, Catherine said: how to increase the max number of records in my report I think you got the answer in this thread On 22/11/2017 at 12:22 PM, Catherine said: I can see the date logged for each record, but when I export it to CSV the date field in blank This is a known issue, we are working to have it fixed. Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 23, 2017 Author Share Posted November 23, 2017 @Victor I don't think the question on how to increase the number or rows returned got answered. do you know how to do this? Link to comment Share on other sites More sharing options...
Victor Posted November 23, 2017 Share Posted November 23, 2017 21 minutes ago, lee mcdermott said: I don't think the question on how to increase the number or rows returned got answered. @lee mcdermott yes it did Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 23, 2017 Author Share Posted November 23, 2017 @Victor ah ??? that wasn't in this thread though was it? as I cannot see that anywhere? Link to comment Share on other sites More sharing options...
Victor Posted November 23, 2017 Share Posted November 23, 2017 @lee mcdermott no, it was not in this thread, this is what I mentioned to Catherine that the answer is in her other thread: I think the confusion is around the use of word "this" Link to comment Share on other sites More sharing options...
nasimg Posted November 24, 2017 Share Posted November 24, 2017 I was able to download a report via the CSV file on the 21, 22 Nov but yesterday I wasn't able to do it - there was a new download button and clicking on it cause the following error: Error - You do not have rights to access the table: h_sys_reports_history_output Has this been fixed yet? Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 24, 2017 Share Posted November 24, 2017 @nasimg there was an update deployed last night, have you tried it today? Link to comment Share on other sites More sharing options...
nasimg Posted November 24, 2017 Share Posted November 24, 2017 Hi @Victor No I haven't deployed it yet - our admin is off today. I'll raise a change for Monday and let you know if it fixes the problem Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 24, 2017 Share Posted November 24, 2017 @nasimg there is nothing you can deploy. Last night was an automatic platform update, so your instance is already updated... Only application updates are deployed manually... Link to comment Share on other sites More sharing options...
nasimg Posted November 24, 2017 Share Posted November 24, 2017 Hi @Victor I refreshed the page and the report failed, hence the post. But now have closed the browser and retried - it opens ok. Thanks Nasim Link to comment Share on other sites More sharing options...
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