[No longer able to reassign tasks]

Hello,

We are also experiencing this, and I too am being chased by colleagues.  I will keep an eye out here for any updates.

[How to export a list of our incident and request categories]

Hi 

I have been asked to export a list of our incident and request categories.

Is this possible?

I have tried using and amending the definition file in this post 

 

However I am not sure that a count of categories is showing me all of the categories.  If I remove the count or try and group by or sort by category ID or name, I get a blank preview of the data, or just the top level names of some of the categories.

Any help is appreciated.

Thank you.

[Service to Service Relationship feedback]

Hi I am also interested in the answer to item 1. above - 

1. In the Service Portfolio is there a way to filter Services by Service Domain?

Thanks

[Some Graphical issues this morning]

Hi we are having this issue too with our forms on the home portal.

This seems to be in Chrome (Version 113.0.5672.92 (Official Build) (x86_64)) and Edge V113.....), but Firefox appears to be working OK.

[Data Query in IC - what does 'colleague' search option mean?]

Hi,

We currently have an IC that uses a dynamic dropdown data query which is set to 'Search colleagues'.

However the list presented to the end user seems to be limited to certain users somehow.  

What does the term 'colleagues' actually mean in this context? (can't seem to find any reference to it in the WIKI).

Thanks

Stefania

[Between Date picker - max allowed days between not working as expected]

Hi @Miro

I think I understand.  I did not realise that the current day is being counted as 0.

So the max number of days between does not include the current day.

I wish to  include the current day so I will just leave the max days between to 1.

It is a bit confusing, but thank you for explaining.

Stefania

 

[Between Date picker - max allowed days between not working as expected]

Hi,

I am using a between date picker on an IC.

I have set the maximum allowed days between to 2.

This is however allowing me to pick dates up to 3 days ahead.

When I reduce the max allowed days between to 1, then the calendar works as expected.

I am using a calendar that includes all days of the week and weekends but excludes BHs.

Is this correct?
 

For example:

Start date chosen is 18.05.23 - I can pick dates up to 20.5.23.

 

Thanks

Stefania

[Between Date picker - How to hide help info showing in IC]

Ok thanks. 

[Username change]

Hi I seem to have the same issue.  I would like to change my display name.  I don't see the options above.  Is this possible please? 

Thanks

Stefania

[Between Date picker - How to hide help info showing in IC]

I have used the between date picker in an IC.

On the form the end user can see the '?' which gives a lot of date format information, which seems to be aimed more at the administrator rather than the end user.

Is there a way to hide this help info on the IC?  

Thanks

[GDPR issue with user searching in PCFs]

I would also be interested in any developments on this issue as we need to be able to pick from a list of just staff or just students in our ICs.

Thanks

Stefania

[Enhancement: Allow selection of Users in IC form to be restricted to specified Org Groups]

I would like to present another business case use for this.

We currently have an IC for software installation requests which contains a 'raise on behalf of' field. We would like to restrict this field to staff only and not students.  So the customer would only be allowed to choose from a list of staff users.
At the moment we use a dynamic dropdown data query which is set to 'Search colleagues', however the list presented to the end user seems to be limited to certain users somehow.  

What does the term 'colleague' actually mean in this context?

Is there an option to do this or an alternative?

Thanks

Stefania

[Basic User Account Issues]

We have also seen the same issue on previous versions of Edge, and like @will.good updates are managed centrally.
I can confirm that the issue does not appear on Edge version starting 112.

[Is there a way to move/copy a field from one customised form to another in same Intelligent capture?]

@NeilWJ- can I request this as an enhancement please?  

[Is there a way to move/copy a field from one customised form to another in same Intelligent capture?]

Hi

I have an intelligent capture which contains several customised forms and wish to condense it into one customised form.

I can copy a field in a customised form and add it to the same customised form.

Is there a way to move or copy a field from one customised form to another - within the same IC?

Thanks

Stefania

[KE00175731: Incorrect request closure category separator when category is set by workflow]

Is there any further information about this defect? 

I cannot see it in the published defects list.

Not sure what the closure category separator is?

 

[Is it possible to have a default snippet?]

It would be for an individual and not for the team so would not want a separate template.

 

[Is it possible to have a default snippet?]

At the moment when you email from a request you have to click on snippets>myself and choose a snippet.

Would like to be able to have a default which appears without having to do the extra clicks.  Is that possible?

[Is it possible to have a default snippet?]

Is it possible to choose a default snippet much like a default signature in emails?

One which automatically appears in the email template when the email action icon is chosen.

Thanks

[Email notification of an authorisation outcome to other authorisers/approvers]

@Steve Giller I don't see many options for adding variables about the authorisation in the standard email template eg the outcome - Unless I am missing something?
I am testing out using the direct message send in a hornbill automation node in the BPM as it seems to allow variables to be added to the body of the email including the authorisation outcome.

 

 

[Email notification of an authorisation outcome to other authorisers/approvers]

We have a number of authorisers/approvers who are not always logged in to the portal and would like to be alerted via email to confirm if an authorisation/approval task they were previously emailed about has been actioned and by whom. 

This would avoid the need to login to check only to find the authorisation/approval has already been done.

Is this possible?

If so are there any variables available to add to email templates that relate to authorisations/approvals?

Thanks

[How to change translation text on Resolved and Reopen buttons in portal once ticket resolved]

@AndyG - thank you!  I tried those yesterday and nothing happened - perhaps I didn't save.

All working today.

Thanks again  

[How to change translation text on Resolved and Reopen buttons in portal once ticket resolved]

Hi,

I am looking to change the text on the Green button on the home (employee) portal which show in the portal once a request has been resolved and which the customer can click on to confirm resolution and provide feedback.

I have looked at this older post but cannot seem to change the translation text which is currently showing in our instance: https://community.hornbill.com/topic/17898-how-to-serach-translations-text/#comment-85831

Here is what we currently see:

 

I am looking in guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed

The translation I can see just contains the text and not the buttons (as above):

 

I am wondering if somehow these buttons are customised rather than being the default ones.

How would I go about changing the green 'Resolved' button?

Thanks

 

 

 

[Removing Cancelled requests from boards in BPM]

@TrevorHarrisJust to add that I am talking about using the cancel request action icon for change requests.

[Removing Cancelled requests from boards in BPM]

Hi I have the same question.

Our change requests can be cancelled at any time.

If the request is cancelled doesn't the BPM get cancelled too?

Where would the remove card from board node need to go in the BPM in this scenario?

Thanks