[Recent update has all fields in the Service Manager List showing as Bold]

It would be helpful for someone from Hornbill to communicate what this change means please.

[Unable to see any requests in the MY REQUESTS area in the employee portal]

Hi @AlexTumber I am seeing this issue in Chrome using a Mac.  Other users on Windows devices seem to be OK.

[How do you get around the impact of UK daylight savings (BST) in date/time fields for non-UI date/time processing?]

Hi @Berto2002

Would you be willing to share the contents of the nodes above?

I am trying to add a timeline entry to a request showing the date and time that a related request has been logged.  Despite using a node similar to your 'Add 1 hour to End for BST' the timeline entry still shows the time logged as an hour behind the correct time.

Any help would be appreciated.

Thanks

[Error Code 1 - Could not connect to Server]

@Steve Giller I am now getting the Error code 1 every time I try to update workflows using both Chrome and Firefox.  I have turned off my VPN and as far as I am aware our network settings have not changed.

I am using a Macbook with MacOS Ventura 13.6.6.

Any advice would be appreciated as the error is stopping me working on any workflow.

Our instance is not showing any issues.

[Error Code 1 - Could not connect to Server]

3 minutes ago, Steve Giller said:

That would suggest it's unlikely to be a problem with the Instance, as if the Instance were down no-one would be able to login.

You can always check the status from the webform to see if any issues are highlighted there.

Thanks I did check and the status seems OK.

 

[Error Code 1 - Could not connect to Server]

@Steve Giller I am also getting these errors that appear suddenly on screen.

Just got one at 15.39 whilst updating a business process.  It lasted a minute and I was then able to save my process and carry on.

I also got one yesterday.

I am using Firefox.  I have not had any reports of this from any other users so far.

 

 

I don't know if it is related but I am currently unable to login to our instance using Chrome.  I am not sure if this is an issue with my device/ our network as currently I am the only one affected in Chrome.  Investigations on my device are in progress.

 

[New Test IC - Do you have to publish to Test?]

Hi @Martyn Houghton I had this same issue initially, and raised the following post.

On Friday it started working as expected for me without publishing the form first.  Not sure what changed.  I will test again today and let you know if it is still working.

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve Giller - By  'username' I meant customer as that is what we enter for the customer.  Despite that it was not previously working without publishing the form first.

Last Friday this seemed to start working for me as expected ie testing without having to publish the form.  Hopefully it will stay that way.

[Enhancement: New Hornbill Automation function/task to "Link Request"]

+1 for me too.

We are wishing to undertake a simulation exercise for all users, and would like each user request raised to be linked automatically to a parent ticket so that there is an overview of all the requests raised which relate to the simulation exercise.

 

[Error in Workflow on Unlock actions]

We are also experiencing this issue with a suspend node in one of our workflows.  I am awaiting updates from support via the ticket I have raised.

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve GillerI have refreshed my tab and it is now showing again.

This is what I see.
When I start the test I am asked to enter a username to run the test as and choose the service and catalog item - not sure if that should happen as that does mean I would have to publish the form to see any changes.

 

 

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve Giller I seem to have lost this new feature in our ICs now!

[Is there a way to switch the information contained in two asset fields using an Autotask?]

It is more like these:

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

Hi,

This is a great new feature which is really helpful.

However when using it this afternoon I was unable to test any new form fields I added to my form without publishing it first despite saving the changes first.

It works really well on a form with changes when they are published to a test service.

Is anyone else having this issue?

Can this be reviewed please?

Thanks

[Is there a way to switch the information contained in two asset fields using an Autotask?]

Can this be marked as an enhancement please?

[Is there a way to switch the information contained in two asset fields using an Autotask?]

Hi 

We have identified a large number of assets where the Order number has been entered into the Invoice number and vice versa.

I would like to know if there is a way we can switch the contents of these fields around.

I have tried using an autotask to update these asset fields by adding the field variables, however that does not seem to work and the asset does not get updated at all.

When I initially tried the autotask I was asked to add a request ID and an Asset ID.  However there is no request ID.

Here is the Autotask setup - am I doing something wrong or is this best done another way?

Thanks

 

[Firefox mention notifications link fails is this a bug?]

@TrevorHarris - the user has managed to get the mentions to work in dark mode using a virtual machine, so all good.

Thanks for testing.

[Error - There is a CSRF token mismatch, request cannot be process: mailadmin]

@TrevorHarris We still have a few users who are seeing the CSRF Token error intermittently when working in Hornbill.

We have cleared cookies and the users are trying to use fresh tabs in their browsers but it still occurs.

Can this be looked at again please?

Thanks

[Firefox mention notifications link fails is this a bug?]

@TrevorHarris thanks there are no browser extensions and the issue is still occurring for this user.

Any other suggestions would be appreciated.

Thanks. 

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

@Berto2002 Unfortunately I don't see a default visibility specifically for Tasks.

Although perhaps the default visibility for a timeline entry may be what I need to change. 

Any input from Hornbill developers on either task visibility or adding the task checklist to the timeline entry would be appreciated.

Thanks

[Enhancement - Configure customer timeline update to go from the catalog item/service default mailbox (for orgs with multiple shared mailboxes)]

37 minutes ago, Steve Giller said:

I've chased this internally @Estie

Mail is sent from the Service's Default Mailbox, except for the automated Customer emails set in the Service Portfolio:

If this is an issue, these can, of course, be disabled.

Mail sent by the Business Process has a parameter to specify the mailbox, so will not be affected.

Thanks @Steve Giller 

- Where do the automated Customer emails set in the Service Portfolio get sent from?
- Are these automated Customer emails the same as the timeline updates?
- Is this enhancement request being considered and/or worked on?

 

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

@Berto2002 great thanks I will have a look 

[Preview new User Interface for Core UI]

On 19/10/2023 at 16:07, Estie said:

Hi I noticed that the times received on emails coming into our Hornbill mailbox are showing differently in the preview and non-preview.

Here is an email received at 15:35 today:

Preview on - shows time in the lefthand pane as 'one hour ago' (incorrect) and time in right hand side as 15:35:59 (correct):

No preview on - time in left hand pane shows received 15 mins ago (correct) and time on the righthand side ie 15:36:30 (Incorrect? Slight difference to actual time received 15:35:59):

 

This is an email that I sent as a test and so I know I sent it at approx 15:34/35).

Thanks

 

@Daniel Dekel Hi is there an update on this issue please?

[Enhancement - Configure customer timeline update to go from the catalog item/service default mailbox (for orgs with multiple shared mailboxes)]

@Steve Giller is there any update on this please?

We are considering onboarding another department and it is important that all emails and system notifications/timeline updates come from the department shared mailbox and not the IT Service mailbox.

Thanks.

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

Thanks @Berto2002

Are you referring to both the checklist and the visibility?

I'd like to put both forward as an enhancement.