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GSM

Hornbill Users
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    36

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Topics posted by GSM

  1.  

    Assignment Notifications - Default Mailbox

    By GSM, in Service Manager

    • 3 replies
    • 710 views
  2.  

    SSO Setup - Different Tenant

    By GSM, in Service Manager

    • 2 replies
    • 598 views
  3.  

    Assigning Tickets - Round Robin

    By GSM, in Service Manager

    • 12 replies
    • 1,298 views
  4.  

    Auto Logging of tickets - When people are swapping e-mails without a reference number in subject or body

    By GSM, in Service Manager

    • 2 replies
    • 701 views
  5.  

    Routing Rules Regex for ccaddress

    By GSM, in Service Manager

    • 7 replies
    • 781 views
  6.  

    Reopen Closed Ticket When Customer Responds Via E-mail.

    By GSM, in Service Manager

    • 1 reply
    • 731 views
  7.  

    Hornbill - Assigning P4 by default

    By GSM, in Service Manager

    • 1 reply
    • 591 views
  8.  

    Hornbill Inbox - Automated Downloading of Pictures in E-mails

    By GSM, in Service Manager

    • 2 replies
    • 852 views
  9.  

    Logged by SYSTEM_CONTEXT

    By GSM, in Service Manager

    • 1 reply
    • 6,014 views
  10.  

    Hornbill BPM - Self Service Portal - Automatically raise requests as P4

    By GSM, in Service Manager

    • 1 reply
    • 472 views
  11.  

    Hornbill Service Manager - Notification To Owner If Ticket Has Not Been Updated in 3 days.

    By GSM, in Service Manager

    • 7 replies
    • 854 views
  12.  

    Hornbill Direct Outbound - Mimecast

    By GSM, in Service Manager

    • 6 replies
    • 949 views
  13.  

    Resolution Notification Not Working For Service Requests But Work For Incidents

    By GSM, in Service Manager

    • 2 replies
    • 841 views
  14.  

    Deleted Items - Automatically Mark As Read

    By GSM, in Service Manager

    • 2 replies
    • 737 views
  15.  

    Hornbill - Include Call Timeline

    By GSM, in Service Manager

    • 2 replies
    • 886 views
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