GSM Posted March 2, 2021 Share Posted March 2, 2021 Hi all, I tried searching the Wiki for this and i "think" it's got something to do with service level escalation and that's where i need to look, but wish to check with the rest of the community. I wish for an automatic reminder to go to the owner (engineer) of the ticket when its not been updated in at least 3 days. How do i best achieve this please? Link to comment Share on other sites More sharing options...
HHH Posted March 2, 2021 Share Posted March 2, 2021 +1 for allowing some kind of reminders to owner at regular intervals Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 2, 2021 Share Posted March 2, 2021 I know you can generate notifications via the SLA when certain trigger points are met, but I do not think there are any options to set logic like: no update for 3 days notify Owner, so I would be interested to see if this is possible / can be possible in future as well. +1 here from me Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 2, 2021 Share Posted March 2, 2021 We do have a change for this in our backlog. I'll make sure that your interest is added and I'll keep you updated if there is any movement with the change. Regards, James 1 Link to comment Share on other sites More sharing options...
samwoo Posted March 2, 2021 Share Posted March 2, 2021 +1 Please can you add me @James Ainsworth - thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 2, 2021 Share Posted March 2, 2021 I've added you Samuel. Thanks for your post. Link to comment Share on other sites More sharing options...
danb Posted March 9, 2021 Share Posted March 9, 2021 me too please @James Ainsworth Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 9, 2021 Share Posted March 9, 2021 @danb Added. 1 Link to comment Share on other sites More sharing options...
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