[Contract Duplicate - not working]

@AlexTumber excellent news and thanks for the update. These updates look really interesting.

[Connections unable to view attachments]

Hi @James Ainsworth,

That works for me so many thanks. I don't believe this functionality was in place when I posted this item back in January 2020 and I wasn't aware that this had been enabled - it was the setting that I needed to change. As you say this works for users without a Collaboration Licence.

[Agents can see Archived Contacts but NOT Co-Workers]

@Daniel Dekel

Thanks Daniel - that works well for us.

[How to create a new Asset Class in Service Manager to accommodate FM asset types in amongst IT asset types]

Customers don't have the option to create new Asset Classes. What I have done is rename some of the other Asset Classes (relabelled via Translations). On the whole it works OK with just a few places where the original name is seen (generally when you are doing reports or in BPM's).

[ITOM Technical Preview]

@Gerrycould I also have sight of the pricing matrix.

Frank

[NOTICE: ITOM Preview Is Coming to a Close, and Early Adopter Phase is Starting]

Hi @Gerry,

You mentioned above in November about organising some webinairs in the coming months. Is this still planned as we are keen to take another look and refresh our memories? I have taken a look at the wiki but it would be better for me and my colleagues to see the tool in action etc.

Frank

[Asset Management - List View Search does not work on certain fields]

Hi @Deen

Any update on this. 

Thanks,

Frank

 

[New Asset Feature Request]

+1

Good idea as will make searching in a long list easier and ensure the correct asset is being linked.

[Agents can see Archived Contacts but NOT Co-Workers]

As an Admin I can see archived Contacts and Co-workers. However our Agents can only see archived Contacts (not archived Co-Workers - which on the face of it seems to be the wrong way round). So this must be a permissions thing. Can I add this missing permission to one of our Agent's roles?

 

It is not unusual for a user to be automatically archived before an Agent has had a chance to review the user's assets. Currently once the user is archived the Agent loses visibility of the assets.

[Cannot Link Assets to Contracts (when more than 100 linked to the Supplier)]

@AlexTumberSorted now. I needed to clear 'Cached Images and Files' from my browser.

[Separate Forum for Asset Management?]

I know that Asset Management is part of Service Manager but could we have a separate Forum? It does tend to get swamped by Service Manager discussions.

[Asset Management - Edit Dropdown Fields]

You can't change the number of drop downs but you can relabel them via Translations in Service Manager Admin. I have done that quite successfully but you need to do the translations in a few places.

[Asset Management Audit Trail - Updates via API]

@VictorCan I confirm something please. As mentioned above we are looking at using the Database Asset Import tool (as per the link provided earlier). You seem to refer to this as using the Data Service APIs. You say that the Asset entity APIs are different and would trigger an audit record. So is there anything in the wiki (or elsewhere) about these 'Asset entity API's.

I ask because when I look at the Database Asset Import the heading would infer that it is using the Asset Entity APIs. 

 

[Cannot Link Assets to Contracts (when more than 100 linked to the Supplier)]

We've received the update (I can now see more than 3 contracts at a time and the 100 max has been increased). However the pop out 'eye' does not seem to be there (for Suppliers or Contracts). See screenshots/.

[Asset Management List View does not sort correctly by Asset Type]

This is now in place - many thanks.

[Asset Management Audit Trail - Updates via API]

@Victoryep - got there in the end. Thanks for your usual detailed response.

Now I have the info, I know where I stand.

[Asset Management Audit Trail - Updates via API]

Thanks @Victor

This is what I meant by the 'API route via using my CMD Prompt' route (which does not seem to generate an update item in the audit trail):
https://wiki.hornbill.com/index.php/CSV_Asset_Import

And this is what I meant by the 'automated route for use from a discover tool':

Database Asset Import - Hornbill

[Asset Management Audit Trail - Updates via API]

@Victorso how do I find out what each API route actually does or does not update in the Audit trail?

[Cannot Link Assets to Contracts (when more than 100 linked to the Supplier)]

@AlexTumberMany thanks Alex. Nice turnaround. I look forward to receiving the update.

[Asset Management Substate field triggers Auto Fill in browsers]

Thanks @Steve Giller

That does work so I will pass it on. But it is a continual annoyance and it can be fixed at the coding level.

[Asset Management - List View Search does not work on certain fields]

In the List View when I enter some text to search by this does not pick up anything in Device Name (in Asset Class of Mobile Device) or State (Substate is fine). These searches return no records.

Most other fields seem to be OK (although I haven't checked every one of them!).

[Asset Management Substate field triggers Auto Fill in browsers]

This is really starting to annoy us! Whenever we click in the Substate field to search for a value, the browser kicks in with Autofill and we can't see the drop down which is underneath. We get this when creating/updating assets and when searching via Type in the List View.

I don't want to switch off Auto Fill in my browser so I have to put in a character each time and then back space.

I believe you can program in an auto fill blocker for such fields? Can this be added please.

[Asset Management Audit Trail - Updates via API]

We will shortly be integrating Intune/Endpoint Manager into Hornbill for our personal devices (maybe every night).

The Audit function is very useful for us but I have noticed that when I update records via the API route (using my CMD prompt) that this is not recorded as a change. Can you confirm if that will be the same with the automated import from a discovery tool? If that is the case then this is 'good' and 'bad'(!) so I am wondering what the thinking was behind this (I totally accept this is a complex area but unfortunately I need to satisfy our auditors with some answers!). In particular...

• Most fields will not be updated as the info will be static. However the API will still inject the data (albeit the same). When entered manually this is NOT detected as a change. Is this the same via the API route (if it does actually record in the audit trail).
• Sometimes Intune does update a field eg 'last logged on user' (will only change occasionally) or 'last seen date' (which will change quite frequently). I can see that for some fields we would want to see the history of changes. So is it possible to switch the audit on/off for fields updated via the API? 
• We have 1 field which will be updated with the current system date whenever the integration runs. So that is definitely a change and we really don't want that appearing in the audit trail every night!

[Asset Update script not working for me]

Thanks @Victor

I think that may save some embarrassment for other people!

[Asset Update script not working for me]

@SamS

Yes. When I log into HB support it is with instance name of Landmark so I just used that :-(