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John C

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Posts posted by John C

    Adding new certificate in SSO Profile

    in System Administration

    Posted · Edited by Victor
    Personal data

    @Gerry morning...

     

    Another tenant as in office 365, see below snip, which id does Hornbill actually use to logon the actual user, I thought it was the logon ID as oppose to the User ID?

    All users email address's will change from @a.com to lets say @b.com, so I need to update their profile in Hornbill to allow them logon.

    So for example, Maurice below will now be redacted@b.com, so I need to manually need to change this in his Hornbill profile from current redacted@a.com

     

    My question is seeing i cannot edit the "User ID" in Hornbill, will this matter?

    Thanks

     

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    Adding new certificate in SSO Profile

    in System Administration

    Posted

    @Gerry seeing I have your attention just now, can I ask one more question please, different topic/issue.

    Please point my question to another engineer if you don't have the time to respond...

    I am about to kick off a migration to another tenant, so all our @e-i-eng.com addresses will change to lets say @google.com

    I am worried about access for my users 1200+ to Hornbill, not just SSO, as the user id which I already changed in my profile will not work with the new google.com address.

    Note I changed both the user id and email in my Hornbill profile but could still not log into service manager, this will obvious affect all end users too.

    Is there a way to import a csv file into Hornbill to start using the new user id and email as oppose to the current @e-i-eng.com which we will no longer be?

    Hope this makes sense...

    Thanks again!

     

     

     

    Adding new certificate in SSO Profile

    in System Administration

    Posted

    @Gerry thank you for your response.

    Firstly, re" if you configure SSO correctly" I configured this initially and it has been working without fault since July 2019...the only issue being the cert itself expires next month after 3 years and needs renewing.

    After reading your current documentation I still thought it was very unclear on how to "manually" add the updated Cert via Hornbill, not Azure, this is obviously seperate where you create a new cert and set it to active, screenshot below,  this then can be downloaded and with the + option in certificates in Hornbill I simply asked how to add to which no staff member could assist, James did try which I thanked him for.

    You refer to AD re the whole equation around SSO and SAML when in fact in my case it all is configured in Azure.

    Finally, regard to support, I logged this on Friday morning and wasn't expecting a fix or resolution that day or days even, however a point in the right direction would of sufficed.

    Oh, and the automated function only works once you insert the Meta Data URL, which you get from Azure, simply turning it on will not work.

    Thanks again Gerry.

     

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    Adding new certificate in SSO Profile

    in System Administration

    Posted

    @Victor @Steve Giller hi guys,

     

    I need to update my certificates in Hornbill as they will shortly expire but I am not sure how to add the new certs in Hornbill itself.

    I have created 3 new certs in Azure, (Hornbill, Admin & Live) and I have downloaded these, but how to I upload to Hornbill below before I enable the new ones on Azure?

    When I click add cert re shot below is prompts for Key Data, how do I input this?

    Thank you.

     

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    Issues in the US

    in Employee Portal

    Posted

    @Keith Stevenson morning.

     

    All Admins affected in Anderson, USA. I have remoted onto one of their devices and took the below requested info.

    Started happening yesterday, has been fine previously with no issues, not like this one anyway, only affecting users in Anderson, Ireland/UK is fine...

    What is common is they all get the same response, with Hornbill just loading as per screenshot below...

    All users in office.

    End users can log into the Portal and log tickets with no issues...does not matter which browser is used.

    Thank you...I have access to a remote PC in US if you would like to send a Zoom invite or equivalent?

    Just to note my login works fine here in Ireland, I too can replicate same issue by using my ID on device in US. (Spiining)

     

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    live.hornbill.com.har

    Issues in the US

    in Employee Portal

    Posted

    @Victor Hello,

     

    Service Manager users in Anderson, South Carolina, US cannot load the Service Desk page, sits spinning, can access it with no issues in Ireland & UK...

    Is there a Data Centre down in US or? Just sits on loading, have tried incognito, cleared history/cache, rebooted, affecting more than one user....

    Thank you...

     

    image.thumb.png.066889daaa5822f77ce45fb548da61bc.png

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