[Allowing Service Manager users update Users]

43 minutes ago, Adrian Simpkins said:

Hi John

I believe a solution would be to create a new Service Desk role that has a combination of the Analysts current role / access rights within Hornbill, and then add the function to allow password reset for a basic User. Then once created assign this new role to the Analysts requiring the additional function. All done under the System / Organisational Data / Roles area on Admin.

I wanted to check though when you say Basic Users you do mean Analysts resetting a basic users password to the portal?

Many thanks

 

[Allowing Service Manager users update Users]

Hello,

I am wondering if you could introduce a role that allows my Service Manager users to actually manage basic users (change password etc) without giving them service desk admin role?

We are new to Hornbill and I don't want to give my team service desk admin yet in case someone changes some of the config, but allowing them manage basic users would be very handy. Thanks