[Tickets showing as assigned to Owner when they are not]

still an isssue

[Tickets showing as assigned to Owner when they are not]

Can also confirm this is affecting us.

 

[Cannot download the Hornbill Meta data for user, admin or service....]

@yelyah.nodrog did you get sorted?

[Cannot download the Hornbill Meta data for user, admin or service....]

@Victor fair enough, I configured this initially in June 2019....

I Just had to copy the URL from Hornbill and paste here..

 

[Cannot download the Hornbill Meta data for user, admin or service....]

@Victor This is what I was trying to explain earlier...

 

When I initially configured this SAML for Hornbill I did "not" have to upload the medadata file, it was just a matter of copying the URL from Hornbill Azure config into SAML in Azure....

[Cannot download the Hornbill Meta data for user, admin or service....]

@yelyah.nodrog yes I am very surprised more people are not reporting this issue or having similar issues.

At least I still have  access to what we need and has put me off updating.

@Victor judging by Yelyah actions and issue I think I will hold off on updating for now until we see a more reliable approach...

Thanks

[Cannot download the Hornbill Meta data for user, admin or service....]

@Victor thank you for your prompt reply as always...

Seeing that this change was implemented by Hornbill without prior warning I am just asking if indeed after downloading the XML's they are then uploaded to the existing SAML connections we have in Azure for Hornbill (Service), Hornbill (Live) and Hornbill (Admin), see screenshots below.

Also, when does this change have to be implemented for before it stops working?

 

 

 

Thanks

[Cannot download the Hornbill Meta data for user, admin or service....]

@TrevorHarris yes I know were the instructions are however I am finding them quite confusing...

 

When I initially configured SSO for Hornbill, (over two years ago) it was a totally different setup, not like now re downloading the files from Hornbill it was actually the other way round, import to Hornbill from Azure....

When does this change have to be made for?

Perhaps @Victor or @Bob Dickinson can advise?

Thanks

[Cannot download the Hornbill Meta data for user, admin or service....]

@TrevorHarris sorry, i think I had the wrong option, is this correct?

This is the basic Hornbill app, so I should upload user here?

[Cannot download the Hornbill Meta data for user, admin or service....]

Thanks again Trevor.

Once downloaded, is it the "SAML Signing Certificate" in Azure I edit for each application as below?

[Cannot download the Hornbill Meta data for user, admin or service....]

@TrevorHarris thank you for your update, however if I do that is saves it as a mcatalog.xml file, is that correct?

[Cannot download the Hornbill Meta data for user, admin or service....]

Morning ALL,

While trying to download the necessary files re the meta data I receive the below error for each.

Can someone assist please?

@Victor

 

 

 

[Customer column not long enough]

@Victor thanks again...

 

Re "allocating a product specialist to provide the answer you need" this comes at a cost?

 

[Customer column not long enough]

@Victor thank you for your response as always, if you are on hols this can wait, one would think another member of Hornbill could of responded.

I logged the below on July 23rd and heard nothing back re it....don't think this goes to a queue as I do not have that level of support and have to log via this way!?

 

[Customer column not long enough]

@Steve Giller any chance of an update on this and the other ticket I logged three weeks ago tomorrow?

[Two email (notification) received when a user updates a ticket]

@Steve Giller this is exactly what I was talking about previously re tagging people...

Still no correspondence or update and it's been exactly "two" weeks!?

 

[Two email (notification) received when a user updates a ticket]

@Steve Giller this is the one nobody has come back to me about......

[Customer column not long enough]

ok @Steve Giller thank you, problem being a lot of the time nobody get back to me hence i have t tag to try and get assistance.

Nobody has come back to me re my last query from nearly two weeks ago either!? So what do I do?

[Customer column not long enough]

@Victor hello, customer column not long enough to show full name, can this be fixed please? See below:

 

[Two email (notification) received when a user updates a ticket]

Morning @Victor, can you help/advise?

[Two email (notification) received when a user updates a ticket]

Morning All,

@Victor when an end user updates a ticket, if assigned to me I receive two mail notifications instead of just one.

This happens for all members of my team and not just I. It's happening about a month now, no changes were made on our behalf to the instance in this regard and I have checked all settings in settings, nothing changed.

Please see screenshots attached, thank you.

[How to add a new option]

@Steve Gillerit's OK, got sorted, thank you.

[How to add a new option]

@Steve Giller on second thoughts re the Workflow etc which I am afraid to touch, could I just get your Admin team to config this for me an pay? 

Can't see it taking too long?

[How to add a new option]

@Steve Giller OK, I have got this far using the New Starter capture as you suggested, however I have the attached error, can you advise?

 

[How to add a new option]

@Steve Giller thank you again for your response.

I am trying to set-up an option for an end user to log a ticket for a "Leaver" I already have an option for a new starter with various questions etc set up initially by Bob.

When they click on "New Starter Request" the end user then fills out the questions below.

I would like a similar option for "Leaver" with just the questions of Department and Date leaving?

I know how to add the category Leaver as you mentioned, it's the the whole configuring I need behind this to get it to towrk.

Hope this is more helpful!?