Alisha
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Posts
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Joined
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Last visited
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Profiles
Forums
Enhancement Requests
Posts posted by Alisha
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Hello,
We have quite a few Service Domains and would like to toggle the visibility of the Domains on/off so we have more control over which ones appear in the top navigation. Please could we request this as an enhancement?
We are linking directly to the Domains on our Employee Portal Home page (similar to your Demo site) and would like to hide the Domains that are available to everyone from the top navigation and just keep the restricted (subscriber only) ones at the top. It looks like we can have a maximum of 7 Domains before we see the 'More' menu and would like to keep that list to a minimum.
Many thanks,
Alisha -
Hi @Daniel Dekel,
When we make the browser smaller, the background image stays a fixed width and height. Our settings are below. If I change the Placement to 'Fit Content' it only shows a small portion of the image.
Many thanks,
Alisha
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Don't worry, I found a URL redirect! I stumbled upon it when I was switching Domains in Design Mode. It wasn't obvious at first as I was just editing the pages in the Widget panel up until now, but now I know!
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Hello,
Is it possible to link a Domain directly to a capture? If so, how do we go about doing it please? I've tried to search the WIki and the forums but couldn't find anything.
Many thanks,
Alisha -
Thanks @Daniel Dekel, for some reason it wasn't working earlier when I tried it but it is now! That's exactly what we wanted, thank you.
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Hello,
We are using a My Services Widget for a restricted area and we would like to hide this for those who are not subscribed to the Services. Is this possible please? If not, please could we request this as an enhancement?
Many thanks,
Alisha -
Hi @Steven Boardman,
We have decided to have the User Visibility set to 'All Users' for all our pages and there are some links that we'd like to share with a small handful of customers rather than everyone because it wouldn't be applicable. If we could add permissions to certain links in the Links Widget based on the User ID or even a specific role, that would be really helpful.
Many thanks,
Alisha-
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+1 This would be useful for us as well.
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Hello,
On the Employee Portal, we would like to be able to restrict some links in the Links Widget to certain users/customers. Please could we request this as an enhancement?
Many thanks,
Alisha -
Hello,
Is it possible to link our categories to our assets so that when we raise a request against that category, it automatically adds the asset as well? If this is currently not possible, please could we request this as an enhancement?
Many thanks,
Alisha -
Hi @James Ainsworth,
Thanks for your quick response. I have tried 'Fit Content' but it distorts the image and makes it too small.
Many thanks,
Alisha -
Hello,
We are in the process of designing our Employee Portal and have noticed that the background image is not responsive to the browser size. Is there something I need to do to make it responsive? I noticed that if I select one of Hornbill's backgrounds (any of the below) the image is responsive.
Many thanks,
Alisha -
Hello,
We are starting to configure our Employee Portal. One thing we've noticed is that the Description for each Service now appears when you hover over the Service. Is it possible to have the option to make the Description visible underneath the Service please?
Many thanks,
Alisha -
Hi @TrevorHarris,
Thanks for your reply. That is helpful. For the Change Ownership, should it look like the below or should we have a list of documents to select a new owner?
I have the Docmanager Admin role.
Many thanks,
Alisha -
Hello,
It appears that only the Owner of a Library can share it with others. Please could we request that Admins are also able share Libraries when the Owner is unavailable to do this? It would also be useful when staff leave or change roles.
Many thanks,
Alisha -
That's excellent, thank you very much!
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Hello,
We are still using the Service Portal at the moment and I was wondering if we could change how many Services are displayed before they get nested in the 'More Services' part please? We have 6 Services displayed in the top row and then 2 Services in 'More Services'.
Also, they are showing in alphabetical order. Is there a way of rearranging this?
Many thanks,
Alisha -
Hello,
We really like the Request Notices and was wondering if we could utilise them further. Currently we can restrict notices to Team but we cannot specify which Team so all analysts can see them. Please could we request the ability to restrict notices to specific Teams?
Many thanks,
Alisha -
Hi @Steve Giller,
Is there a way to add an exception in the rule? For example, if SolarWinds sends a particular alert several times, we only want the first one in a particular timeframe to be logged.
Many thanks,
Alisha -
Hello,
We'd like to use the Asset details form and restrict the Class to a few different types. Please could we request this as an enhancement?
We'd like customers to be able to select assets from the following Classes: Computer System, Mobile Device and Printer.
Many thanks,
Alisha -
Thank you so much for your help @Victor
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@Victor Yes, I don't have the Update button!
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Hi @Victor,
I can add the email addresses - one is a user email address within Service Manager and one is a distribution list - but it won't save them. There isn't a Save button - should there be one? Do I need a specific role to save the configuration?
Many thanks,
Alisha -
Hello,
Is there a specific role that we need to have in order to update the SLA Resolution email reminders? I want to be able to add specific recipients but it does not allow me to add them. We have 4 email addresses currently, is there a limit for how many addresses we can add?
Many thanks,
Alisha
Custom buttons
in Service Manager
Posted
Thanks @Deen, do you know if there's been any progress on this? It would be really useful to be able to restrict the Custom Buttons based on User Role.