Alisha
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Posts
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Profiles
Forums
Enhancement Requests
Posts posted by Alisha
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Hello,
We would like to create measures to show data by hour. Please could we request the addition of an 'Hourly' frequency for the Measures?
Many thanks,
Alisha
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+1 for us please. We would also like to restrict the use of Custom Buttons based on the analyst's User Role.
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+1 for us as well please. We would rather our customers only see the domain pages that we created.
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+1 We would also find it useful to have Snippets in the updates.
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Hello,
We would like to have a pop up information box when certain captures load so that we can inform customers of important information before they start completing the capture. For example, informing customers of any supply-chain issues. I know we could use a label or multi-line text within captures, but we find that this information can often be missed. If it's a pop up box, the customer would have to read and close the box before continuing with the capture. Please could this be considered as an enhancement?
Many thanks,
Alisha-
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Hi @Bob Dickinson,
We like the visual aspect of this widget - but no worries, I'll create a Measure to do the SUM and try to put that in a Widget.
Thanks for all your help,
Alisha -
Hello,
We can currently search for requests using the 'Details' and 'Timeline' drop-downs. Please could we have the option to search our Questions screen as well?
Many thanks,
Alisha-
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Hi @Adrian Simpkins,
We used this helpful idea of using a mandatory field with Regex validation as a workaround:-
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Hi @Bob Dickinson,
Thanks for all your help so far.
I'm creating a data chart using the h_timesheet_values and grouping on h_member and counting on h_minutes. However, I have found that it's counting the number of entries added to the Timesheet rather than the total time spent. How do I get it to show the total time spent please?
The screenshot below shows yesterday's data. The last entry in yellow is mine where I added time against a Project. It's showing that I added 1 entry rather than the total time I spent.
Many thanks,
Alisha -
Hello,
I'm creating a List of Data Widget in Timesheet Manager and have used 'h_related_urn LIKE %projects%' in my query, but this gives us a result of 'urn:sys:entity:com.hornbill.projectmanager:Projects:332' - we would like to show this in a more user-friendly way, i.e. displaying the actual Project name. How can we do this please?
Many thanks,
Alisha -
@Bob Dickinson I've figured out how to do it by referring to your post here. It was ever so helpful, thank you!
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Hi @Bob Dickinson,
Thank you for pointing me in the right direction here.
Is it possible to add a JOIN in this Data Chart view - using h_sys_tasks and h_itsm_requests? I'd like to use h_status as a filter and possibly others form the h_itsm_requests table.
Many thanks,
Alisha -
Hi @Bob Dickinson,
We'd also like to include the team name in the WHERE criteria but couldn't find one in the h_sys_tasks table?
Many thanks,
Alisha -
Hello,
I would like to use h_assigned_to from the h_sys_tasks table for a widget. However, the output is like this urn:sys:user:12345. How do I get this to display in a more user friendly way please?
Many thanks,
Alisha -
Hello,
I'd like to create a count widget to count how many Activities with a specific title have not been completed, but I think I would need to join h_sys_tasks and h_itsm_requests. Is this possible please?
Many thanks,
Alisha -
Hello,
Is it possible to create new Priorities that are restricted to a particular Service? We don't want other Services being able to see (and select) the Priority we create.
Many thanks,
Alisha -
Thanks @Steve Giller. Is there another way we can make this work? Apart from removing the Incident Management Full Access role from users?
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Hi @Steve Giller, so we're not able to use the Variable option in the 'Lock Resolve'? We have a custom role created that is just used to group users rather than give permissions. We'd like to use this custom role to restrict the Lock Resolve, as many of our analysts already have the Incident Management Full Access, so they would still be able to resolve something when we don't want them to!
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Hello,
We would like to use the 'Lock Resolution' for a particular role so that certain analysts can't resolve a request until a Human Task is completed. (We have created roles - without access permissions - to group users in.) Is it possible to achieve this using a Variable? I couldn't find a way to do this. Any help would be much appreciated.
Many thanks,
Alisha
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@Steve Giller, switched browser and all back to normal, thank you. Seems like Edge was playing up for me.
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Hi @Steve Giller, yes I have.
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Hello,
I don't see the Custom PCF options when creating Business Processes anymore. Has something changed?
Normally it would say:
Custom PCF (5 Most Recently Created, by title)
Custom PCF (All - #)
Where # is the number of captures in our system.
Many thanks,
Alisha
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+1 from us as well please.
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Hi @Paul Alexander,
Yes, it works on the screen that you screenshotted, however, when I click on 'Next' to go to the next screen, it no longer works and I get the screen that I initially screenshotted. We could potentially need to check the call history at any point during a call, not just at the beginning.@Steve Giller
Many thanks,
Alisha
Clear a custom field
in Service Manager
Posted
+1 We would also like a custom field to be empty at the end of an Auto Task (clearing a checkbox). @Victor Is this something that could be considered as an enhancement please?