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Alisha

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Posts posted by Alisha

    Bulk actions

    in Service Manager

    Posted

    Hello,

    For any bulk actions, such as updating or closing requests, please could there be a button to select all the requests in the list so we don't have to tick the box 50 times individually?

    Many thanks,
    Alisha

    Background image not responsive

    in Employee Portal

    Posted

    Hi @Daniel Dekel @James Ainsworth,

    I've had a look at the Wiki page and resized the image to 1024x317. I then changed the image size to 1024x768 using white space above and below to make it the recommended size. The original image is 2245x696. However, we are still having issues getting the image to fit. It keeps stretching the image or it's partially hidden. What settings should we be using for the Placement, Repeat Image and Vertical Align?

    The image also doesn't shrink according to the browser size.

    Many thanks,
    Alisha

    Widget help!

    in Performance Analytics

    Posted

    Hi @Bob Dickinson,

    Yes, that's what we are after, to display Changes and Releases in one widget. We would like to display them according to the Start Time. We would only want today's and tomorrow's to show. Is this possible please?

    Thank you very much for your help.

    Kind regards,
    Alisha

    Adding colleagues as 'Interested'

    in Employee Portal

    Posted

    Hello,

    Making requests visible to interested parties is an excellent feature and we would like to use this when our Employee Portal goes live.

    If we use the Connections form, it puts 'Impacted' at the top. Is there any way to make the default 'Interested' instead please?

    Many thanks,
    Alisha

    Interested.png

    Widget help!

    in Performance Analytics

    Posted

    Hi @Bob Dickinson,

    I'd like to put our Changes and Releases into one widget but am not sure how to join the tables. Please could you help?

    So this is what I tried to do but it doesn't work: 

    SELECT 
h_pk_reference, h_summary, DATE_FORMAT(DATE_ADD(h_start_time, INTERVAL 1 HOUR), 
'%a %d - %H:%i') AS 'Start Time', 
DATE_FORMAT(DATE_ADD(h_end_time, INTERVAL 1 HOUR), '%H:%i')  AS 'End Time'
FROM h_itsm_requests
Inner Join h_itsm_changerequests on h_itsm_requests.h_pk_reference=h_fk_reference
Inner Join h_itsm_releases on h_itsm_requests.h_pk_reference=h_fk_reference
WHERE h_requesttype IN ('Change Request', 'Release')  
AND h_status='status.open' 
AND h_start_time >= CURDATE() + INTERVAL 1 DAY
AND h_end_time < CURDATE() + INTERVAL 2 DAY

    Many thanks,
    Alisha

    Email a snapshot of a dashboard

    in Performance Analytics

    Posted

    Hello,

    On our advanced analytics dashboard we have a number of widgets to display important information during the day. At a certain time of the day, we'd like a snapshot of what's displayed on the dashboard to be automatically sent to an email address.

    We know this could be achieved by setting up a report with this information, but the visual aspect of the dashboard would be preferable if possible please.

    Many thanks,
    Alisha

    • Like 2

    Text widget

    in Employee Portal

    Posted

    Hello,

    We are using the <span> tag in the Text widget to change the appearance of our text.

    Please could we request the use of the <details> and <summary> tags in the Text widgets so we can also view/hide additional details?

    Many thanks,
    Alisha

    Edit FAQ pages

    in Employee Portal

    Posted

    Hello,

    We'd like to be able to edit the FAQ pages, for example, remove the bulletins. Please could we customise these pages, similar to how we can customise the domain pages? Perhaps also have an FAQ widget?

    Many thanks,
    Alisha
     

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