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Showing results for tags 'calendars'.
Hi Everybody, We have a global Service Desk Team, working in different time zones. At the current stage we have not yet deployed any service with an SLA, but soon we will. I understood that the SLA might be linked to a specific Working Time Calendars as described in another post (https://forums.hornbill.com/topic/9868-work-time-calendars/?tab=comments#comment-46216). We are also using the 2 stage closure which i understood is in some way using a Calendar; let me also say that potentially our teams and customers will work under this calendar: so my questions are: 1. in which way the Service Manager uses the Working Time Calendars and which relationships we have between Teams' Site/Customer's Site 2. when the Service Manager uses the "ServiceDeskDefaultCalendar" and the "FeedbackCalendar" 3. assuming that we well create additional working time calendar for each time zone we have in our enviroment (see the picture above), how this will be used by the Service Manager from a general point of view and how the 2 stages closure will use those calendars and in which relationship with the Teams' Site or /Customers' Site (if any relationship exist) Thank you!