katy_palmer Posted April 17, 2024 Posted April 17, 2024 Is it possible to request a enhancement to the support teams element of the service portfolio within service manager? If you are a organisation with multiple support teams it is so time consuming to add each one individually and not being able to add multiples in this text box.
Steve Giller Posted April 19, 2024 Posted April 19, 2024 Unless I'm misunderstanding, I'm pretty sure you can do this ...
katy_palmer Posted April 22, 2024 Author Posted April 22, 2024 @Steve Giller thank you, would be a lot easier if this was radio button, the current way is a little painful
Steve Giller Posted April 22, 2024 Posted April 22, 2024 I'm not sure I understand the request, here. A radio button presents a list of options and allows you to select exactly one - the initial request was about adding multiple teams so a radio button seems like the least suitable option. If you're asking for a list of your Teams to select from, we have Customers with hundreds of teams to choose from and any kind of list would be completely unusable for them in this area.
katy_palmer Posted April 22, 2024 Author Posted April 22, 2024 apoliogies@Steve Giller, I meant checkbox - where you can select one or more!
Steve Giller Posted April 22, 2024 Posted April 22, 2024 Then the second scenario applies; while possible, this method is not practical.
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