m.vandun

Hi @James Ainsworth, Is there an ETA known for this change? As we are a dutch organisation it is a bit strange to have an English closure message in our dutch emails. Also this type of message is not providing a reason to our customer why a request has been closed. Below is an example how the email will look. Regards, Mark

Hi @James Ainsworth, Just out of curiosity. Is there any news on this development? Regards, Mark

Hi @riz, I have even reinstalled my Chrome instance. But still these are not translated. These settings can be found at: System > Language > Translations? I have checked these, but the ones you gave, are not in the list.

Hi @Daniel Dekel, It is real strange, I think it has something to do with extensions in Chrome. I reinstalled Chrome and it was working. I then reinstalled the extension for Last Pass and the paging stopped working. Removed Last Pass extension and the paging was still not working. Regards, Mark

Hi @Daniel Dekel, I have checked this with a colleague and the paging is working fine, he is also on Chrome. I've checked it with IE on my machine and then it works. So it looks to be something with my Chrome install. I've deleted my cookies and history but still the paging is not working. I will reinstall my chrome to see if this helps. Regards, Mark

Good Morning @Daniel Dekel, Unfortunately this is not working, for me. I'm on Chrome. I will ask a few colleagues to check if this function works for them. I will get back on this. Also, when I'm on a lower resolution screen (1366 x 768) and I have the navigation panel set to small I only see a quarter of the screen. When I expand the view, this shows as normal. Regards, Mark

Hi @Gerry, Thanks for the update. * With the new update, i'm still unable to scroll down to see more than the latest 20 emails. * I would prefer another way to showing the unread emails. Now there is only a blue bar in front, which could easily be missed. Is it possible to have that complete section in another colour? Regards, Mark

Hi @riz I've checked these settings and they are translated. In the customer portal these are still in the original language. I have found another one that needs to be translated. This is the screen that popups when you give feedback on a request. Do you know where I can find these? Regards, Mark

Hi, I would really like this option as well. Regards, Mark

Hi @riz, I have found few others where I can't seem to find the translation string . Regards, Mark

Hi @TrevorKillick, Thanks, that helps. Regards, Mark

Hi, Could not find anything on the Wiki regarding this. Is there a way to configure how the registration progress on a portal reacts (both service and customer)? Currently everyone can create an account. After an account is created they can directly login and start creating requests (if no limitations to available request types are set). Also when someone creates an account we do not see a update that a customer has created this account. If there are no customization options for the registration process. Can I disable this feature completely? We only work with known customers, so if someone needs an account we can create one for them. Kind regards, Mark

Hi, Any advice on this issue? Regards, Mark

Hi @riz, I've adjusted these strings but they still give the English translation. This is in the Customer, Service and in the Hornbill portal (for our agents). Regards, Mark

Hi, Is there a way to be able and have a different logo for the customer and service portal? We use both portals for different company entities with their own identity. If it is not possible to have 2 separate logos can this be left blank? Regards, Mark

Hi, When resizing the chat to a larger window this is not working properly. See the following screencast for more info: http://screencast.com/t/gno1et65l Regards, Mark

Hi, When pressing the cancel button in the chat functionality, I get the following error. Regards, Mark

Hi, We are currently adjusting the Service Portal for another company entity with it's own identity. It looks to me that both the Customer and Service Portal use the same colour settings. Can we adjust the colours for the service portal, without changing the colours from the customer portal? Regards, Mark

Hi @riz, There is another part where I can't seem to find the translation string. This is the place where you can post an update in a request. Do you know where I can change this? Regards, Mark

Hi, We are close to lounge are customer service portal. I was just wondering how the Google Index is setup. I want to avoid that Google is able to index our customer page. Kind Regards, Mark

We are going back as well, for now. The new look also only shows the last 20 mails in, for instance the sent mailbox. As we sometimes have incorrect emails in the contact details we are now unable to locate these mails. Regards, Mark

Hi, In the settings there is an option to turn on / off a priority matrix for service desk. I turned it on, but cannot find how to set this up. Where can I do this? Kind regards, Mark

Hi, I'm currently experimenting with the new SLA function. I'm actually not sure how to proceed any further as I'm not sure how this new functionality works. I'm unable to find these answers in the Wiki. * How is time registered? Is this in the same way as in the other service level, via the start/stop timer in the BPM? * Will this new way overwrite the old service level? Do I need to delete the old configured service levels to avoid any conflicting settings or can I leave these be? * Response time when is this activated? Is this on 1st (automated) reply or is this also registering a reply on a reply? Kind regards, Mark

Hi @James Ainsworth, Thanks for the reply. Is there another option to see if an email has been added to a request and to which request it was added. If this is not possible at the moment I would like to address this as an feature request. The way we operate, it is possible that an account manager forwards an emails to our service desk (which is a shared mailbox). This email is then added to a request. The account manager sends a reminder after a few days with the same email. The account manager then gets a reply that his/her previous email was not received before. This can create a bit of tension, which is not necessary and can be avoided by a simple lookup option. This happens a lot with customers that have a lot of requests opened / on hold / closed. Regards, Mark

Hi @TrevorKillick, Do you have any information regarding this issue? Regards, Mark