Ann-MarieHolloway
-
Posts
303 -
Joined
-
Last visited
-
Days Won
2
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by Ann-MarieHolloway
-
-
Doh, thank you Alex!
-
1
-
-
We have recently installed the latest Service Manager updates, however we are now missing the option to manually add time to Timesheet Manager.
In our previous version, we had sub categories in Timesheet Manager to add time for Training, Meetings and C.I. work, however it now appears the only time being allocated is via tickets. Is there an additional Role or setting which allows users to manually add time for meetings ad training etc?
Many Thanks
-
38 minutes ago, Ann-MarieHolloway said:
Thank you @Steven Boardman
We currently have that feature enabled, so I have asked the user if it's enough for him to be able to complete a task, rather than re-assigning it to another member of that team.
Have a great weekend.
Ann-Marie
Actually, just had confirmation from the user. None of the team are able to access the task to close it.
-
Thank you @Steven Boardman
We currently have that feature enabled, so I have asked the user if it's enough for him to be able to complete a task, rather than re-assigning it to another member of that team.
Have a great weekend.
Ann-Marie
-
Good Morning,
Does anyone happen to know which Role is required to allow users to edit their colleagues tasks? Some users within a team want to re-assign tasks when staff are on leave, so they can close them however they don't have the 'edit' icon.
Is there a specific role for this within Service Manager?
Many Thanks
-
Good Afternoon,
is there a possibility of sorting the results of a Request Search in Service Manager?
I have typed a search criteria using the Requests box, but my search results appear to be in a random order and I'd like to be able to sort or filter them in some way.
Many Thanks
-
3
-
-
+1 for Supplier Manager - we are also really intersted in this app, along with Domain Manager
-
Also, is there a way to change the order of the FAQs so we can place the latest or most important at the top?
-
Hi @Conor
Yes, that helps thank you. Will there ever be an option to leave feedback on an FAQ?
-
Ooooooorrrrrrrr, is there a way to see who has selected the thumbs up icon on the FAQ page?
-
Morning all,
My apologies if this is a daft question, I couldn't find anything similar in my search. Is it possible to allow users to comment on an FAQ?
I know we have the thumbs up, thumbs down feature but I want users to have the ability to provide feedback on the FAQ
Many Thanks
Ann-Marie
-
1
-
-
1 hour ago, Victor said:
@nasimg @Ann-MarieHolloway follow Hornbill Status page. Cloudflare experienced some issues affecting internet connections everywhere. Should be fine now though...
Hi @Victor I tried to head to https://www.hornbill.com/support to get some info, unfortunately that page gave me the same 502 Bad Gateway error, then eventually went to a page stating there was an issue with the webpage provider. I have saved your status link for future reference though.
Have a great day.
Ann-Marie
-
Same here, 502 Bad Gateway error but we are all back now.
-
Awesome, thank you @Bob Dickinson
-
57 minutes ago, Ann-MarieHolloway said:
However, when I attempt to click on the Wiki links I receive the message "
Progressive Capture Designer)
There is currently no text in this page. You can search for this page title in other pages, or search the related logs, but you do not have permission to create this page.
-
You couldn't have timed this better, I was just going to look for Session variables for use in questions. The session variables available, and their correct format to use, are as follows:
- {{user.fName}}
Thank you!!
-
1
-
Hi @Steven Boardman Thank you for the info. I'm looking forward to that feature.
-
I would also be interested in setting some Home Organisations, to enable users to create tickets within the correct team. However, the option is currently greyed out for me
Do I simply need to enable this in the settings? If so, would you mind pointing me in the right direction as I've been unable to locate it on the WIki pages.
Many Thanks
-
IT WORKED! Thank you @Steve Giller
-
1
-
-
So will simply use this.
-
THANK YOU!
We have a rule with Reference field is a mandatory parameter. You will need to specify the Regex Syntax that matches your call reference. E.g. for the standard out-of-the-box reference use: [a-zA-Z]{2}[0-9]{8}
-
On a side note to this, I have created an email routing rule and an email routing template and linked it to the correct catalog.
I have also enabled the email routing rule for unknown users, even though the user is listed as a contact in our instance of Service Manager
The emails are now arriving in Deleted items, but not updating the call.
I therefore changed the Operation to updateRequestNumbersReference, however I am currently unable to locate the responding email in the Inbox or Deleted items. Am I possibly missing something?
Any assistance would be greatly appreciated.
Ann-Marie
-
Brilliant, thank you!
-
Thanks for the speedy response.
Not for this particular type of call. I have added a hotmail account to test one of our new business processes. I can successfully send an email to the hotmail account and can reply back (now we have enabled the mailbox to receive external emails), but the email simply goes into the Inbox of the call. Do I need to add a routing rule to get the call updated?
How to measure Activities
in Service Manager
Posted
My apologies for raising this again, I'm sure I've seen it on the forum but have been unable to locate the post.
Would someone mind reminding me which measure allows you to report on the number of Activities closed?
Many Thanks