[Changing Team Names - Update Reports]

Brilliant once again, thank you Steven.

 

Hop you are all staying safe and well

[Changing Team Names - Update Reports]

Just a quick query, if I amend a bunch of Team names within Service Manager I know any business processes will automatically follow the same team.

However, is there a way to ensure any MI reports keep the team?

[Issue with Timesheet]

Same issues for us with Timesheet manager.  It appears to have occurred after I installed the update for Build 1884 on 26/03.20

 

[Identify Tasks by Owner]

I have now checked the users list and he does have tasks assigned to him, however they are all completed and I am unable to delete them.

Is there a way to delete a user from Service Manager, even though they have completed tasks assigned to them?

Many Thanks

[Identify Tasks by Owner]

Ahhh I was added as their manager, however I recently underwent a name change.  Therefore, did the classic 'Remove myself, then add myself back in' and it works!

 

Thank you

 

[Identify Tasks by Owner]

Thank you @Steven Boardman

I can confirm I am listed as the Manager of the Service Desk team and can see the user in my list of staff, however when I select the drop down arrow I can only see my name

 

[Identify Tasks by Owner]

Good Afternoon,

Is there a quick way to identify tasks by owner?  I would like to remove a member of staff from Service Manager, as they have left the office however they have unresolved tasks assigned to them so I can't delete their account.

Many Thanks

[Hide 'My Requests' in Self Service Portal]

Hi @James Ainsworth

Thanks for getting back to me.  I've just mentioned this in my meeting with Daniel Riley who confirmed that if we change the customer to the user who raised the request, the ticket will then appear in their 'My Requests' list, rather than the generic list.

You may consider my request resolved.

Many Thanks all.

[Error code: 1C205/3]

Does anyone else experience Error code: 1C205/3 when searching for items in the forum (when you're not signed in)?

Is there a way around this?

[Hide 'My Requests' in Self Service Portal]

I have seen a few posts regarding the 'My Requests' section on the Self Service portal, but is it possible to hide that option?

We have created a generic user and will use it as an Out of Hours service for users who wish to raise a call.  The users will be able to log calls on behalf of themselves, via the generic account therefore we don't want everyone being able to view other users calls.

Many Thanks

[Display Order of FAQ's]

+1 for me too please

[Is there a way to order FAQs]

I have recently added a number of FAQs to one of our Service Portfolios and named them Q1, Q2, Q3 etc

However, when I look at them in the Self Service Portal, the ordering is out and it starts with Q4.  I noticed this occurred after I gave one of the FAQs a thumbs up.  Is there a way of setting the order structure?

 

Many Thanks 

[Bulk asset name change - CSV]

I know there have been requests for bulk updates,  but haven't seen responses in a while.

This option would be of great benefit to us too.

[Star Rating Chart]

Thank you @ArmandoDM this is great news

[Star Rating Chart]

Thank you @ArmandoDM

[Star Rating Chart]

Hi Forum Peeps,

I have just noticed my Star Rating view in Service Manager is no longer showing the rating.  My query is set on ratings greater than 1 for calls resolved between 2 dates and the results provide me with a list of calls that contain star ratings, however the cart simply shows a bar graph with the number of calls, rather than the star rating (see below).  The result is 3 calls, all with a rating of 5 stars.

[(Build: 1781) - unable to copy/paste into update box]

Thank you David, on closer inspection it would appear the latest Hornbill update doesn't like our instance of IE11.  The feature works perfectly in Google Chrome.

[(Build: 1781) - unable to copy/paste into update box]

Good Afternoon,

Has anyone else had an issue copying/pasting into the update box in Service Manager since updating to 1781?

I have received 1 report from an analyst, so before I start going through my usual triage process, I just wanted to check if this has happened to anyone else after installing the latest build?

Many Thanks

[Widgets - Counter - Icon Selector not working]

+1 for me please, this is a useful feature for us too.

 

[Hornbill LDAP User Import Utility - Remove a user]

Good Afternoon,

I've been having a quick look through the LDAP wiki pages at https://wiki.hornbill.com/index.php/Hornbill_LDAP_Integration but can't seem to locate any information on removing staff leavers from Hornbill.  It is something we would like to automate, as part of our Staff Leaver process therefore is there a way we can do this?

Many Thanks

[How to find Activities associated to an Analyst?]

@Steven Boardman that worked a treat.

Unfortunately, one of the leavers has over 600 activities linked to him.  Is there a way to close them in bulk, or do we simply need to close them individually?

I think I already know the answer, but I'm willing to enquire 

[How to find Activities associated to an Analyst?]

Brilliant, thank you Steve.  i have added myself into that team, however not as their line manager so I'll give him a shout.

Thank you.

[How to find Activities associated to an Analyst?]

Good Morning,

Do you happen to know if there is a quick way to identify Activities assigned to an Analyst?

We have a couple of people who have left the organisation and I am unable to delete their Service Manager account, as they have Activities assigned to them.  The line manager for that team can see calls, but not Activities.

Many Thanks

[How to measure Activities]

Amazing thank you @Steven Boardman 'h_sys_tasks' is what I was looking for so your response is way more than helpful!

Have a great weekend.

[Timesheet Manager - Unable to add free text time]

I saw that feature, it's a great addition.