Gareth Cantrell Posted January 10 Share Posted January 10 We use notices extensively to provide guidance for agents when dealing with requests, however we frequently get questioned about what to do, even though the answer is on-screen in the information notice. Currently, there are only 2 notice types: Information (rendered in a blue panel) and Alert (rendered in a red panel) We'd like to request some additional notice types, with different coloured panels which would help these to stand out: Warning (rendered in an amber panel) and Success (rendered in a green panel) 3 Link to comment Share on other sites More sharing options...
samwoo Posted January 10 Share Posted January 10 +1 for the additional types - would really help visually. Link to comment Share on other sites More sharing options...
Paul Chambers Posted January 10 Share Posted January 10 +1 Link to comment Share on other sites More sharing options...
HGrigsby Posted January 12 Share Posted January 12 +1 for us as well please. Helen Link to comment Share on other sites More sharing options...
Berto2002 Posted January 16 Share Posted January 16 +1 for another few types (colours) except I would add something to this. Like Gareth said, we use notices for guidance and sometimes there are permanent pieces of guidance we want to persist for most if not all of the lifecycle of a Request. Examples: link to the Change Calendar for changes, (in the absence of a button for this), links to procedures or documents for a given ticket like Starters/Leavers. It would be useful to be able to be able to place some key bits of useful information like this in the Information Box Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 16 Share Posted January 16 +1 as well Link to comment Share on other sites More sharing options...
JanS2000 Posted January 16 Share Posted January 16 +1 for us as well Link to comment Share on other sites More sharing options...
Sam P Posted January 16 Share Posted January 16 We use Notices a lot too, more colours would be great, so +1 from me Link to comment Share on other sites More sharing options...
Bob Dickinson Posted January 16 Share Posted January 16 @Berto2002 Another option for your specific use cases could be to use the URL option that exists behind a custom button, so a Change Calendar button is easily achievable. The buttons can also have conditions applied to only appear in certain scenarios e.g. only show a button if the Service = New Starter Link to comment Share on other sites More sharing options...
Berto2002 Posted January 16 Share Posted January 16 Indeed, we have quite an array of custom buttons and I do have one for change calendar. Maybe that was a bad example. I did make another post previously about the change calendar being a permanent link on all CRs. Link to comment Share on other sites More sharing options...
Sam P Posted March 13 Share Posted March 13 Could there be any movement on the addition of further notice types / colours? These are a great feature, it would be excellent to expand them Link to comment Share on other sites More sharing options...
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