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Request description column


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Hi, is it possible to have an additional colomn options for request description within the Service Manager request view? I know you can hover over the request to view the summary and description but this always takes a second or two to load and it'd be quicker if you can just see the column like you can for summary. Thanks

Regards,

Andy Hodkinson

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The problem with the description column is that in the database, this is a TEXT type of field. Basically means it can hold an unlimited amount of text. Adding a column like this in a view like a request list is impracticable. It can cause serious performance issues due to the unpredictable amount of data that it can contain and the fact that this field is not indexed. Perhaps we can approach this from a different perspective and look at why you/your users need to have this column in the list?

Regarding the "Last Update" column, I know this has been requested before (https://community.hornbill.com/topic/14192-request-list-columns/) but I do not know if was progressed in any way. Maybe @Steven Boardman has more information on this.

 

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@lokent Unfortunately Victor's comments still apply - it may be that in your Instance all h_description fields are short but this is not the case for the majority of customers, and the product decisions have to cater for all.

In your case, it sounds like it would be fairly straightforward to either copy or move the 5-word description you require into a Custom Field which certainly could (unless it's another TEXT type!) be displayed in the Request List View.

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14 minutes ago, Steve Giller said:

@lokent Unfortunately Victor's comments still apply - it may be that in your Instance all h_description fields are short but this is not the case for the majority of customers, and the product decisions have to cater for all.

In your case, it sounds like it would be fairly straightforward to either copy or move the 5-word description you require into a Custom Field which certainly could (unless it's another TEXT type!) be displayed in the Request List View.

@Steve Giller,

Are you able to make your own columns then, to show a Custom Field?

L

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@lokent custom field A for incidents on Service 1 might have a different meaning than custom A on service requests on Service 2... It means that the same custom field on one request can store completely different unrelated information on another request. It won't look right if viewed on a standard list that cannot have the filter configured...

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Just now, Victor said:

@lokent custom field A for incidents on Service 1 might have a different meaning than custom A on service requests on Service 2... It means that the same custom field on one request can store completely different unrelated information on another request. It won't look right if viewed on a standard list that cannot have the filter configured...

Thank you :)

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