AndyHodkinsonPrincesIT Posted May 14, 2019 Share Posted May 14, 2019 Hi, is it possible to have an additional colomn options for request description within the Service Manager request view? I know you can hover over the request to view the summary and description but this always takes a second or two to load and it'd be quicker if you can just see the column like you can for summary. Thanks Regards, Andy Hodkinson Link to comment Share on other sites More sharing options...
AndyHodkinsonPrincesIT Posted May 14, 2019 Author Share Posted May 14, 2019 Is it also possible to add a last update coloum? Thank you Regards, Andy Hodkinson Link to comment Share on other sites More sharing options...
Victor Posted May 14, 2019 Share Posted May 14, 2019 The problem with the description column is that in the database, this is a TEXT type of field. Basically means it can hold an unlimited amount of text. Adding a column like this in a view like a request list is impracticable. It can cause serious performance issues due to the unpredictable amount of data that it can contain and the fact that this field is not indexed. Perhaps we can approach this from a different perspective and look at why you/your users need to have this column in the list? Regarding the "Last Update" column, I know this has been requested before (https://community.hornbill.com/topic/14192-request-list-columns/) but I do not know if was progressed in any way. Maybe @Steven Boardman has more information on this. Link to comment Share on other sites More sharing options...
David Longley Posted August 6, 2019 Share Posted August 6, 2019 i agree with Andy. I think this should be made available, Maybe you can set it to display X amount of characters only? @Victor Link to comment Share on other sites More sharing options...
lomixture Posted March 5, 2020 Share Posted March 5, 2020 Hi all, This is something our customers have long requested. Is there any update on whether this could be a possibility as we always use h_description on check boxes/simple lists and so the wording would be 5 words maximum. Lauren cc @Gemma Morrison@Will Meekings Link to comment Share on other sites More sharing options...
Steve Giller Posted March 5, 2020 Share Posted March 5, 2020 @lokent Unfortunately Victor's comments still apply - it may be that in your Instance all h_description fields are short but this is not the case for the majority of customers, and the product decisions have to cater for all. In your case, it sounds like it would be fairly straightforward to either copy or move the 5-word description you require into a Custom Field which certainly could (unless it's another TEXT type!) be displayed in the Request List View. Link to comment Share on other sites More sharing options...
lomixture Posted March 5, 2020 Share Posted March 5, 2020 14 minutes ago, Steve Giller said: @lokent Unfortunately Victor's comments still apply - it may be that in your Instance all h_description fields are short but this is not the case for the majority of customers, and the product decisions have to cater for all. In your case, it sounds like it would be fairly straightforward to either copy or move the 5-word description you require into a Custom Field which certainly could (unless it's another TEXT type!) be displayed in the Request List View. @Steve Giller, Are you able to make your own columns then, to show a Custom Field? L Link to comment Share on other sites More sharing options...
Victor Posted March 5, 2020 Share Posted March 5, 2020 @lokent you can already have custom fields displayed in request list view... Link to comment Share on other sites More sharing options...
lomixture Posted March 5, 2020 Share Posted March 5, 2020 ? I don't have the + custom column button that Steve is showing Link to comment Share on other sites More sharing options...
Victor Posted March 5, 2020 Share Posted March 5, 2020 @lokent this is because you are looking at the standard lists... custom columns are only available in custom lists... https://wiki.hornbill.com/index.php/Request_List_Views Link to comment Share on other sites More sharing options...
lomixture Posted March 5, 2020 Share Posted March 5, 2020 Is there a particular reason why this can't be available on the standard view? Link to comment Share on other sites More sharing options...
Victor Posted March 5, 2020 Share Posted March 5, 2020 @lokent custom field A for incidents on Service 1 might have a different meaning than custom A on service requests on Service 2... It means that the same custom field on one request can store completely different unrelated information on another request. It won't look right if viewed on a standard list that cannot have the filter configured... Link to comment Share on other sites More sharing options...
lomixture Posted March 5, 2020 Share Posted March 5, 2020 Just now, Victor said: @lokent custom field A for incidents on Service 1 might have a different meaning than custom A on service requests on Service 2... It means that the same custom field on one request can store completely different unrelated information on another request. It won't look right if viewed on a standard list that cannot have the filter configured... Thank you Link to comment Share on other sites More sharing options...
Alberto M Posted March 31, 2020 Share Posted March 31, 2020 @Victor, we have data in custom p field, but it doesn't appear in the customization. Is this something to be fixed soon? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 31, 2020 Share Posted March 31, 2020 As detailed on the wiki page: Quote Custom fields P-T are of type Text and are excluded from being available to build criteria from for performance reasons. So, there's nothing to 'fix' as such, it's a design decision to prevent performance degredation. Link to comment Share on other sites More sharing options...
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