AlexTumber

@Nikolaj it looks like if you update the project directly, i.e. the details or the settings then the last modified date is updated. If you add/update/remove a related project component, like a task for example, the last modified date of the project is not updated. I will speak to our product team about this. Alex

@Ann thanks for your post. I will feed this back to our development and product teams. Alex

@Nikolaj thanks for your post. I'm not sure I follow. Which 'view' are your referring to? Also, what specific updates are you making to a project? This may help us track if there is an issue with certain types of project updates. Alex

@Nikolaj if you can raise a support request through the normal channels our support team can take a look at this for you. Alex

@Nikolajwithout looking at your instance it's difficult to say as we're not seeing this problem being reported anywhere else. I'll ask our support team to contact you. Alex

@Nikolaj yes - a new update coming this week :-) Alex

@Ann thanks for your post. The idea with a project RAG Status is to give an overall indication of how the project is going. The RAG Status can be set manually, or automatically calculated based on the project rag tolerances. The setting to control this is available to the Project Manager of each project. You can define rag tolerance matrices in the Hornbill Admin Tool. Overdue project tasks have their due date highlighted in red. I can ask our development team about the possibility of adding the same functionality to milestones. Alex

@Tom Gilbert we've found and fixed the problem. It will be resolved in an update early next week. Alex

@Tom Gilbert thanks for your post. I'll ask our development team to take a look. This sounds like a bug. Alex

@Ann we've found and fixed a problem. It will be resolved in the next update which is due at the start of next week. Alex

@Ann thanks for your post. This functionality is still relatively new and we have many more things planned for the integration, including different points/triggers for starting and stopping these events. We did consider the idea of being able to pause an event when first developing the functionality but ultimately it led to multiple scenarios that we didn't feel we should cater for. As an example, we have something in the pipeline that will give an overall metric of time spent with a supplier for each request, regardless of the number of events that occur. We feel this is better than getting into the situation where you want a timer to start/pause/stop on condition a but not on condition b etc. It's one of the advantages of our platform that we are able to roll out enhancements, fixes and changes with a relatively high level of regularity as we operate on a continuous deployment basis. There will be much more to come on the integration between Supplier and Service Manager over the coming weeks and months. Alex

@Ann thanks for your post. This looks like a bug. I'll ask our development team to investigate. Alex

@Ann yes we are looking to add support for projects and project tasks as part of the import functionality. Alex

@Ann thanks for your post. Nothing like this is possible I'm afraid. Time can only be recorded against a single 'thing' currently. Alex

@Ann thanks for your post. Yes the h_related_urn column in the Timesheet Values table stores the request id if the timesheet value is linked to a request. Alex

@Ann thanks for your post. Yes it is. You can configure which tabs are visible on the visibility tab of a project template: Alex

@Ann thanks for your post. It is currently possible to automatically create a project though an iBridge operation when using our business process engine. Some other customers are already doing this in fact. They raise a request from self service, the service request goes through various decisions/approval processes and creates a new project if required. The project is automatically linked to the request. Alex

@Ann it's still work in progress I'm afraid. Alex

@Ann thanks for your post. Currently it's only possible to search on the project name or by project tags. I'll feed back the requirement to our development and product teams. Alex

@Nikolajwe've found and fixed the issues with programme sub statuses. The functionality has been updated to work in the same way as project sub statuses. The sections in the Admin Tool have been updated accordingly. This functionality should be available in an update towards the end of next week. Alex

This feature has been completed by development and will most likely be available some time next week:

@Ann we've found and fixed the problem. It will be included as part of the next update which is due at the end of this week. Alex

@Ann thanks for your post. I'll ask our development team to investigate. Alex

@Nikolaj thanks for your post and your feedback. Regarding your points: 1. This is a bug that is currently being addressed. It shows as assigned because the task has an owner (The owner field is pre populated on a new task). If you remove it, the task will not be assigned and will go to a status of In Planning. 2. The minimum period that is shown in this view is of 3 months, and it works in quarters. That's why you see details for January and February even though your project doesn't start until March. I'll feed your comments back to our development team. 3. This is functionality that we will hopefully add very soon. Alex

@Frank Reay no worries. The duplicate contract functionality works as follows; I've added some screenshots to give you an idea of what it looks like. 1. Your current contract with attachments and assets. 2. The 'duplicate contract' action. By default, the start date is set to the day after the end date of the current contract. The currency value is also pre populated based on the current contract. 3. Clicking 'Renew' opens a popup window and displays all of the current contract information that will be applied to the new contract on the left set of tabs. The right side tab contains details of what will happen to the current contract once it is renewed/duplicated. By default we set the status to archived and post a message to the supplier timeline but you are free to edit the details yourself. All details can be adjusted based on your requirements. 4. The financial section of the contract. 5. The attachments section of the contract. By default, all attachments are copied over to the new contract. Just uncheck the ones you don't want to copy over or deselect them all. 6. The assets section of the contract. By default, all assets are copied over to the new contract. Just uncheck the ones you don't want to copy over or deselect them all. 7. Clicking 'Renew' generates the new contract. If you configure the new contract to have a status of Active and the Current/Old contract to have a status of Archived, the system will archive the current/old contract automatically. A new section is added to the right hand side of the child contract with a link back to its parent/the contract it was created from. 8. The current/original contract - which has now been archived. A new section is added to the right hand side of the parent contract with a link to the child contract it has created. A contract that spawns a child contract can no longer be renewed/duplicated so as long as the child contract exists the option will be hidden. If you delete the child contract for example, the option will become available again. Regarding supplier details with Service Manager assets: Although the supplier manager update has rolled out, the functionality won't be available until the next service manager update goes live. The update for this was pushed to the live app store this morning meaning your instance should automatically upgrade tonight. If you want to do it now however, you'll need to log into the Hornbill Admin Tool with administrator permissions and update the service manager application manually. Once you do update, this is what you'll see: 1. A new section will appear on the right hand side of a service manager asset with basic details of the supplier the asset is associated to. 2. Any active contracts that the asset is associated to will display below the main supplier details. All contracts that are currently within their defined dates are shown in green. Any contracts that are out of date are shown in red. Looking forward to hearing how you get on with the new functionality. Alex