dwalby
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Posts posted by dwalby
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Thanks @Victor - although both counters are now showing 0 now, which isn't correct. Is the h_dateresolved query correct?
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Hi,
When creating Target Counter widgets I've noticed that the title only appears in a small bar at the top of the widget, see 'Numbers of Resolved Incidents This Month' example.This makes it difficult to read when on a large screen. Is it possible to instead have the title shown in large font beneath the counter like the 'Number of Resolved Service Requests Today' widget example?:
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Hi all,
I'm trying to create a widget counter for 'Number of Incidents Resolved Today' and 'Number of Service Requests Resolved Today'. I can't quite figure out why both widgets are showing the same figure though, see below queries:
Service Request
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@Gerry - Thanks.Does that type of integration require the paid for iBridge?
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Hi all,
Is it possible to upload an image for an asset during a CSV import?
I've tried by entering a URL and local path but get the below errors:
URL: (EspMethodCall::invoke: Operation[data::entityAttachFile] Cannot find virtual folder from the specified URL)
Local path: (EspMethodCall::invoke: Operation[data::entityAttachFile] The value in element <fileName> did not meet the required input pattern constraints. at location '/methodCall/params/serverFile/fileName')but neither work.
Thanks
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@Ehsan thanks - I presume this will still allow analyst updates to the customer to appear on the customer timeline?
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@Victor did anything come of this? I'd like to hide the tasks from the service portal - is this already possible? Currently tasks from our new starter process are showing.
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Thanks @Steven Boardman - In the end I managed to get it to work by having a decision for each application as below:
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Answer to my above question is no, it doesn't work
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@Steven Boardman - you're absolutely correct! Can't believe I missed that!
Quick side question - in the progressive capture I have a checkbox section which asks the requester to confirm what applications their new starter requires. Have I setup the BPM correctly in the event that they select multiple applications? i.e. if they've selected both Microsoft Visio and Microsoft Project will both activities be assigned?
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Hi all,
I'm in the process of building our new starter BPM, which includes a parallel processing section for AD account setup, application access, equipment setup, etc.
I'm encountering an error when trying to validate the BPM however, see screenshot. I have decisions that determine whether application setup is required based on the requesters progressive capture answers, not sure if I've set this up correctly however?
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@Daniel Dekel has there been any further developments on the change to allow searching documents from custom buttons? When looking at organisations within the 'Customer Manager' I'd like to be able to add a custom button that searches my '3rd party contracts' library for documents with the same name for example.
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@Steve G Thanks! On the reverse, is there a way to export the current list of assets from Hornbill in csv?
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Have there been any further developments on capability for updating assets?
I also have a number of assets imported from SCCM, which I have purchase information, etc. as well as images for each device model. Is there any way to bulk update them from CSV or similar?
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Does anyone know if it's possible to integrate Airwatch MDM with Hornbill for device/asset information?
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Hi all,
Currently our analysts spend a lot of time chasing customers/users for a response for additional information or confirmation of resolution. Is it possible to build a BPM that can automatically send a chase e-mail to the customer and/or reminders for the analysts to call the user?
We generally work on a 3-strike rule, if the user hasn't responded or we've been unable to get in contact with them after 3 attempts (via phone, IM or e-mail) we then resolve/close the call.
I'd also be interested to understand how others approach handling requests which remain open due to a lack of response from customer.
Thanks in advance
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Tanks @samwoo I'll check that out.
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Does anyone know if it possible to automate the creation of an AD user via progressive capture/business process?
We currently have on-premise Active Directory which is synced with Office365. So if automated user creation isn't possible with on-premise, can it instead be done with Office365? If so, any tips or guides on how would be greatly appreciated.
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+1 for Skype for business CTI integration
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How about showing the services that the user/users department is subscribed to at the top, followed by the globally available services available to all?
Alternatively, is it possible to administer user's favourites globally?
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Hi all,
We're in the process of migrating from Supportworks to Service Manager, one thing I've noticed is there doesn't appear to be a way of flagging an incident with 'First Time Fix' which was a feature that existed in Supportworks. Is this something that needs to be configured?
Thanks in advance
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I'm hoping I'm not speaking too soon, but I set hornbill.com to bypass our proxy and all seems to be OK now
Widget Titles when using Target Counters
in Service Manager
Posted
Thanks @Dan Munns - I was hoping to avoid using 'List of Counters' as I've already created the measures I need. I'll work through creating my widgets using 'List of Counters' in the meantime.
@James Ainsworth - Could I submit a feature request to allow widgets other than 'List of Counters' to display the title in large font like below?