[Asset import tool - Windows Authentication not working]

@Lyonel Glad to hear we have a viable workaround  

I'll also track the issue, and when I get a spare couple of hours I'll see if I can replace the SQL driver with one that doesn't fall-over when IPv6 is thrown into the mix

Steve

[Asset import tool - Windows Authentication not working]

HI @Lyonel,

Looks like this may be an issue with the SQL driver library that I used in this tool. It appears to have an issue with SSO and hostname resolution in networks pushing IPv6 addresses. See this open issue for more details: https://github.com/denisenkom/go-mssqldb/issues/177

Could you change your config so that the value of "SQL Conf > Server" uses the IP address of the SQL host instead of its hostname, and give that a whirl please?

Thanks,

Steve

[Asset import tool - Windows Authentication not working]

Hi @Lyonel,

Apologies for the late response, I'm currently on holiday so haven't been checking the forum regularly  

Looks like you've used the config supplied by @Victor, and within that authentication is set to SQL and not Windows. So if you've not supplied SQL credentials, then that is why the "database config not set" is being returned... Could you change authentication back to Windows and let me know if that works? If not then I'll try to get logged in tomorrow to take a look.

Thanks,

Steve

[Duplicated Assets]

@clampj,

The h_serial_number column is in the AssetsComputer entity, not the entity you have defined, when trying to search for assets of type Desktop - which is why the API call is failing. You just need to change the Entity to AssetsComputer for the types where you want to search against the h_serial_number column.

Hope this helps,

Steve

[Add Hornbill to Azure app marketplace]

23 minutes ago, Victor said:

For anyone interested, Hornbill is now available as an app in Azure

The details are here: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/aad.hornbill

And a tutorial by Microsoft on how to use this is here: https://docs.microsoft.com/en-gb/azure/active-directory/saas-apps/hornbill-tutorial

[Asset import tool - Windows Authentication not working]

@Lyonel,

Did you manage to get this working?

Also, I've just released v1.5.0 of the database asset import tool which makes the UserName and Password fields non-mandatory when using Windows authentication (plus some other enhancements). Details on the wiki and the Github repo.

Steve

 

[Duplicated Assets]

@clampj ,

On 8/15/2018 at 11:03 AM, clampj said:

If possible can you advise any ETA on fixing this

How about now  

I had an epiphany last night and managed to fix this entirely in the tool, rather than having to make changes to Service Manager.

The changes are documented on the Hornbill Wiki: https://wiki.hornbill.com/index.php/Database_Asset_Import

As well as the Github page: https://github.com/hornbill/goDBAssetImport

And the link for the new release (v1.5.0) download is here:  https://github.com/hornbill/goDBAssetImport/releases/download/1.5.0/goDBAssetImport_v1_5_0.zip

As a TL;DR, I've removed the AssetIdentifier and SQLConf>AssetID params from the tool config, and bundled these into an enhanced AssetTypes section:

• AssetTypes is now an array of objects instead of a flat object;
• Each object contains the following:
  • AssetType - the Asset Type Name which needs to match a correct Asset Type Name in your Hornbill Instance (the left-string from the AssetTypes section of the previous release)
  • Query - additional SQL filter to be appended to the Query from SQLConf, to retrieve assets of that asset type (the right-string from the AssetTypes section of the previous release)
  • AssetIdentifier - an object containing details to help in the identification of existing asset records in the Hornbill instance. If the value in an imported records DBColumn matches the value in the EntityColumn of an asset in Hornbill (within the defined Entity), then the asset record will be updated rather than a new asset being created:
    • DBColumn - specifies the unique identifier column from the database query
    • Entity - the Hornbill entity where data is stored
    • EntityColumn - specifies the unique identifier column from the Hornbill entity

So for each asset type, you can now define how the tool should look for matching records - the source column from the database query, and the entity (primary asset entity or related asset details entity - specific to the class of asset you're searching for) plus entity column. Note - if the DB column is NULL (so if you don't have a serial number in a returned record for instance), then a new asset will be created - so please make sure you cater for this in your query.

There are examples in the readme, and on the Wiki, but if you need any help just tag me in here and I'll take you through it.

Hope this helps!

Steve

[Duplicated Assets]

Hi @clampj @Victor
I've just had a look at the code and this is a defect (well - an unfinished feature that's partially made its way in!). It's only searching against the h_name field in the Assets entity for existing records, hence why it never finds a matching asset in Hornbill and duplicates the record.

It's not going to be a straightforward fix - it will definitely need changes to the Service Manager app as well as the import utility. There are complications due to the limited Asset fields currently defined as searchable, plus the fact that the serial number field doesn't live in the main asset entity - it's in an asset type-specific related entity. I'll have a think about the best way to handle this and will post back here when I have a solution.

Thanks,

Steve

[Asset import tool - Windows Authentication not working]

@Lyonel

I'll update the Wiki to mention that, thanks. 

Looking at the code (as it was a LONG time since I wrote that  ), those fields are mandatory, so I'll remove that in the next release when Windows is the authentication method. I've just stuck a letter "a" in my config for testing, and it does work ok.

The connection issue is an odd one. What version of SQL Server are your asset records held on, and is it set to enforce encryption? If it's SQL Server 2008 R2 Service Pack 2 or above, can you try enabling encryption in the import tool SQLConf, and see if that helps? Encryption should only be set to false on SQL Server 2008 R2 or below, as they contained a defect with the handling of encrypted login records.

Thanks,

Steve

[Asset import tool - Windows Authentication not working]

Hi @Lyonel,

I've just tested the latest version of the tool with Windows authentication to an MS SQL Server containing an asset database, and it works fine.

What was the actual crash error message?

One thing to note: the content of the username and password fields in the SQLConf section of the config are ignored if you choose Windows as your authentication method, as it actually authenticates using the Windows session account details that the tool is run within. So the account that actually runs the tool (either your account if you're running it locally, or the system, account used when scheduling the tool to run outside of an interactive session) needs access to your database. Just use empty strings for your values of Username and Password.

Thanks,

Steve

[Power BI Stopped Working]

Hi @JamieMews ,

I can't replicate this issue (although I am seeing another issue with the latest version of Power BI Desktop, which I'll come to). A quick search of the Power BI Community pages reveals that this may be down to antivirus software causing permissions issues between Power BI and your R installation:

https://community.powerbi.com/t5/Desktop/R-with-Power-BI/m-p/344077

After updating my Power BI installation, I saw an issue where Power BI's security settings had been set to require approval for new native queries. This needed unticking before I could run any R script:

Let me know if this helps,

Steve

[Add ability to do wildcard request searches]

Hi @AndyHodkinsonPrincesIT,

At the moment it is not possible to do first-character wildcard searches in the global search (you could search for S*62776 and this would return that request, but as you've raised, *62776 doesn't work). I've raised this with our development team who will look into the possibility of getting this added.

In the meantime you can wildcard search in the request list Filter as so (as long as your selected views/filters allow the request to be seen): 
 

 

I hope this helps,

Steve

[Timeline Filter/Search]

Hi @Martyn Houghton,

You can actually already do this using the timeline option in the global search. 

If you wanted to search for the string email in change request  CH00000123, you would enter the following into the query input:

email AND reqref:CH00000123

This would return all timeline entries from that specific request, that contain the word email.

Kind regards,

Steve

[Calling the API and hitting CORS]

Hi @Bob320,

Aside from the CORS check issue, I noticed that you've mentioned you'll be making XMLMC calls using an API key for a generic user in the frontend JavaScript. This isn't very secure - anyone who has access to the web app (and therefore can see the API calls being made in the browser developer console) will be able to read the API key and use it to initiate any API calls that the generic user has rights to... I'd suggest you keep the API calls server-side, to protect the key from your web app users.

Kind regards,

Steve

[Unable to log request with API scheduler]

Hi @Dan Munns,

Spotted the issue with your config. The input param names for all APIs in Hornbill are case sensitive, so serviceID should be serviceId, and catalogID should be catalogId.

The following config worked for me, raising a Change Request every minute while it was running, with the summary, service and catalog item all correctly added:

{
  "APIKey": "redacted",
  "InstanceID": "redacted",
  "Zone": "eur",
  "Schedule": [{
    "Enabled": true,
    "CronSchedule": "0 * * * * 1-5",
    "ScheduleFrom": "2018-07-03T13:00:00.000Z",
    "ScheduleTo": "2020-01-01T00:00:00.000Z",
    "Service": "apps/com.hornbill.servicemanager/ChangeRequests",
    "API": "logChangeRequest",
    "APIParams": {
      "0": {
        "Type": "Content",
        "Parameter": "summary",
        "Content": "Some summary text"
      },
      "1": {
        "Type": "Content",
        "Parameter": "description",
        "Content": "Some descriptive text"
      },
      "2": {
        "Type": "Content",
        "Parameter": "serviceId",
        "Content": "568"
      },
      "3": {
        "Type": "Content",
        "Parameter": "catalogId",
        "Content": "132"
      },
      "4": {
        "Type": "Content",
        "Parameter": "catalogName",
        "Content": "Change Request Config Item"
      }
    }
  }]
}

Hope this helps,

Steve

[Re-Index Knowledge Centre - Error]

Hi @Martyn Houghton,

Apologies for the ambiguous description against those settings, but it's actually the HornbillITSM index that requires reindexing for the Knowledge Centre to function correctly,  not the Knowledgebase index. Please select "All" when running this reindex, as each index document needs to include new columns, so a "New" reindex won't cut it. Also, please ensure that a Page Size of 10 is selected when you run this reindex.

While I was looking at this issue, I also noticed that the reindex of your HornbillITSMTimeline index was cut short due to a platform update starting during the job. So once the reindex of HornbillITSM is complete, please start another reindex of the HornbillITSMTimeline, ensuring you select "New" (as you don't want to re-index everything that's already been done  ), and keep a Page Size of 10. And once this is complete, all your request timeline posts and comments will then be searchable in the Global Search

Let me know if you have any issues with the above.

Thanks,

Steve

[Unable to log request with API scheduler]

HI @Dan Munns,

As per the API docs, you need to call one of the request type log request APIs, rather than the one you've selected (which is for internal use only):

So to log an Incident, your service & API should be:
 

"Service":"apps/com.hornbill.servicemanager/Incidents", 
"API":"logIncident",

The rest of the config looks fine to me...

Let me know how you get on.

Cheers,

Steve

[Hornbill Integration with Power BI]

Hi @MizeelA,

This appears to be an issue with Power BI in the cloud not being able to authenticate against your locally installed Power BI Gateway, which is required when scheduling the running of reports that get data using R scripts. You need to check the configuration of your locally installed gateway and ensure that Power BI in the cloud can communicate and authenticate with this. See the following pages from the Power BI website for more information:

https://powerbi.microsoft.com/en-us/blog/visualizing-and-operationalizing-r-data-in-power-bi/

https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode

Kind regards,

Steve

[Integration Request - Snow Inventory]

Hi @Dan Munns,

That's done, and released to Github, with details & release download there and on the wiki page:

https://github.com/hornbill/goSnowCloudAssetImport/

https://wiki.hornbill.com/index.php/Snow_License_Manager_Cloud_Asset_Import

I've added the ability to switch on/off the adding or updating of discovered assets.

Let me know how you get on with this.

Cheers,

Steve

[Integration Request - Snow Inventory]

Hi @Dan Munns,

Sorry I thought I'd already replied to this. The asset importer will update any assets it finds where the value contained within the field defined in the AssetID object in the config matches an asset value in Hornill, where the Hornbill table column is defined by the AssetIdentifier object in the config. So where the value returned by Asset.Name here:

Matches a value in the main Hornbill assets table column h_name, as defined here:

Which, if the AssetGenericFieldMapping is configured as so, should find matches on the second+ run of the import tool:

So as long as the tool finds a match, and the operational or record state of the record (or indeed any of the other mapped columns) contains a different value,  then the record will be updated. If no match is found, then a new asset record is created.

Kind regards,

Steve

[Integration Request - Snow Inventory]

Hi @Dan Munns,

Apologies for the late response, I've been on leave  

Great to see that you're using the tool and it's working for you!

On 26/03/2018 at 3:57 PM, Dan Munns said:

Edit: Whilst I remember, is there a way I can set up another task to set Quarantined machines (Snow) to Archived with the tool? (maybe not quite as 'complete' as I said )

Yes this can be done in the tool, by setting the value of one (or both) of the following fields in the AssetGenericFieldMapping section of the config JSON, but this means you will need one JSON config file defined per record state being imported as the values will need to be hard coded in the JSON:

h_record_state : this is the State field from the asset record, and will take the following integer values:

• 0 - Current
• 1 - Active
• 2 - Archived

h_operational_state : this is the Operational State field from the asset record, and will take the following integer values:

• 0 - Operational
• 1 - Pre-Production
• 2 - Retired

So if you include a state clause in your asset type filters to only return assets with a specific status (Status eq 'Active' for example)to match the hard-coded values set in h_record_state and/or h_operational_state,  then you should see the correct statuses against the imported assets.

In this example, all assets imported/updated by the tool using this config file would have a state of Archived and an operational state of Retired.

I'll add support for record & operational status mapping in to the tool when I get chance, so you can roll these up in to the same config. Will let you know once that's available.

Kind regards,

Steve

[Integration Request - Snow Inventory]

Hi @Dan Munns,

As per the email I've just sent, a 404 error here generally points to an incorrect instance name being used. Could you check the instance name in the conf.json please, ensuring that it's correct, and in the correct case?

Thanks,

Steve

[Searching for unique request reference returns multiple results]

Hi @Oscar Stankard,

We are in the process of making a number of enhancements to how the request search works, but in the meantime did you know about the Ctrl+Shift+F shortcut? Hitting this button combination from anywhere within Hornbill will present you with a Quick Search box, allowing you to quickly get to a Request that you know the reference for.

Just type or paste in a Request ID, and click Open Request to be taken straight to it

Kind regards,

Steve

[Hornbill CSV Asset Import]

Hi @samwoo,

I've had a look at the CSV asset importer, and defined the h_location_type column to be populated using the locationType mapped column from a dummy CSV file, and the location type is populated correctly.

So from the config file:

And the CSV & resulting asset once the import has ran:

 

I've also tried hard-coding the h_location_type value in to the config JSON, but still the field is populated as expected:

 

So I'm not sure why your assets are not populated with the location type I'm afraid. If you want to PM me a snapshot of your CSV, and a copy of your import config, then I'll take a look and see if I can spot what's different for you.

Kind regards,

Steve

[Hornbill CSV Asset Import]

Hi @samwoo,

The latest release of the CSV importer (v1.1.0), released on 04/12/2017, does include the executables, and is accessible from here:

https://github.com/hornbill/goCSVAssetImport/releases/latest

With regards to the Location Type, I'll have a look and see what's going on there as this field should be independent from the Location field. I'll let you know when I've found what's causing this.

Kind regards,

Steve