Tina.Lapere
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Posts
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Profiles
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Enhancement Requests
Everything posted by Tina.Lapere
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Box not disappearing at the top of the screen
Tina.Lapere replied to Tina.Lapere's topic in Service Manager
Hi Pamela, I'm waiting for the issue from the latest release (requests opening in a new tab) to be resolved before I update. I shall check again next week for an update. Thanks Tina -
Hi I've noticed that sometimes when I'm viewing a call I seem to be left with part of a box at the top of the screen (left hand side). Both myself and my colleagues get this crop up occasionally. Has anyone else experienced this? Thanks Tina Box at the top.docx
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Thanks @James Ainsworth I'll keep an eye on this as it is causing us issues.
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@Victor I totally agree with @DeadMeatGF as this is not a suitable solution for us for the same reasons. We too really want to be able to control the call process better and restrict the ability to resolve a call without certain details - priority. It's disappointing that you can control this as it breaks the rest of the BPM process and results in a bad customer experience. I shall wait to hear further updates from James on the other post.
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@Ehsan Great news, thanks for the update.
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increased functionality in the 'resolve call' dialogue
Tina.Lapere replied to Gary@ADL's topic in Service Manager
I too would be interested in an update on the ability to use snippets in the resolution (or something similar). Many thanks Tina -
@Victor, yes I'd be grateful for their input please. Thanks
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@Victor- we did think of this but ideally I was hoping that this had been looked at and there was something that was going to be built into the system. I don't really want to go and modify the BPM's if I don't have to.
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@Victor & @DeadMeatGF - is there any update on how you've managed to get round the issue of calls being able to be closed with out a priority? We are having the same issue and it's breaking the rest of the BPM. Thanks Tina
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@James Ainsworth is there any update on this, as we too are experiencing the same issue as @carlt? This then means that our Customers are not getting the resolution emails when the call is resolved as the BPM is still waiting for the Priority to be set. Thanks Tina
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Hi All, We have just started using the inbound emails in the system and we've discovered we can't find where the spellcheck setting is. It puts a red squiggle line underneath the incorrect word but doesn't show me (or I can't find how to access) the alternative spellings. Can someone please help. Thanks Tina
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@steve_g, I would be interested to know when this is put live - is there anyway you can update this thread when it goes live too? Thanks Tina
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Hi, I've just been looking at linking requests and noticed that when searching you have to put in the whole call number and not partial information like elsewhere. Is there any way this change be changed as having to type in all the information is a pain? Thanks Trying to link 2 calls together.docx
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@steven boardman, lovely thank you for the update - I've passed this onto colleagues :-)
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@Ehsan, lovely thank you for the update.
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@DanielRi Thank you but am I best off removing these nodes then at the moment as they are stoping the Business Process running? Thanks Tina
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Great news, thanks for the update @Gerry. Tina
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@DanielRi If you can let me know asap as this is causing some disruption. Thanks Tina
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Here is the attachement. Hornbill external email address.docx
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Hi, Can you please help. I updated the system on Friday to v2.36.6 and since Monday (thats when it was first noticed) our processes that want to send to an external email address are erroring. Please see the attached screen shot. Nothing has changed on the process so has there been a change in the system over how these are processed?
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@steven boardman Like @Ralf Peters, I too would appreciate an update on this. Thanks Tina
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Thank you and I'll keep an eye out for an update. Tina
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Yes @James Ainsworthhaving a department field would be great for us. I do want to know if this will be a drop down list or a free text field though? - the issue I have over free text fields is typros! Thanks Tina
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Hi, I've installed both releases today to fix this issue but I've still got the issues. Are others still having this issue? Thanks Tina
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I've just tried this Samuel and it appears as a hyperlink in the timeline however it appears as text in the square brackets in the email. See attached. email links.docx