nasimg
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Posts
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Enhancement Requests
Posts posted by nasimg
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Just wondering if there is a setting to add attachments automatically to Incidents and Service Requests when getting autoresponder email updates.
Nasim
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Is there a setting to enable adding the attachment automatically to Incidents and Service Requests when getting autoresponder email updates, this would be helpful to us
Nasim
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Thanks for this info - enjoying working from home 4 days
So they have added cc: but hopefully more to come
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We use the automation node to send out P1/ Major Incidents info (updates etc) via email.
Is it possible to use a BCC: field to stop staff replying to all.
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+1 for the banner and use in BPM
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We use a report (with some custom fields to record extra info) - for telling us status, which teams, last logon time.
We use this it recharge, also useful when trying to swap a subscription.
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Is it possible to change the colours of individual services - to get something like the below?
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We had a similar issue last week, some requests didn't show (some did) - Deen run a full reindex of our instance over night and this fixed it.
Nasim
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I believe this is being delayed till the end of June now following feedback from your NHS customers.
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Did we have another wobble today - 13:23 to approx 13:31?
I had staff a 2 Boroughs reporting "could not connect to service"
Nasim
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Thanks we are back up (after a restart I think)
Nasim
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Since 16:54 today we have been getting
"Could not initialise core data - Error code "
Support status check is showing Health ok but we can't open any requests
Nasim
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Its a bit slower than normal but is working ok for us in IE
Is Chrome ok?
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Getting this now
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For the past 5-10 minutes hornbil has been going slow before giving us a core error message
Anyone else seeing this?
Nasim
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Sorry to reopen this post but I've run into this same issue - staff who were full users but have been demoted to basic, but I'm trying to clean the workspace membership up but I'm getting the same error.
Please don't say I have to promote them back up to Full User before I can remove them, although this does work there a lot of staff to manually do this fix for....
Nasim
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Just another bump as this has been raised again by our teams and management.
Nasim
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Yes - hopefully its going to stay up.
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Hornbill has stopped again
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Yes - same for us
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Same as our instance..
Nasim
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On the 20th Dec we had a similar issue - I logged to Hornbill but the next morning it was ok and hasn't happened since.
I'm hoping your issue hasn't reoccurred since 2nd Jan.
Nasim
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This would work for me - but not as well as having the linked service.
I assume the requests sits with the original team and has the old owner, which may annoy staff who wish to only see requests they are dealing with.
Nasim
Attachments don’t strip from emails on Change Requests - This does work for SR and IN’s
in Service Manager
Posted
@Jamie Talbot
Perfect exactly what I needed - and a +1 for changes and problems.
Nasim