nasimg
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Posts
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Profiles
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Enhancement Requests
Posts posted by nasimg
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We have raised this as a support ticket that @Victor is investigating - we find its only Internet Explorer that has this issue (Chrome/ Firefox) allow uploads.
Could this be the reason you are ok and your customers are not?
Nasim
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I'm looking at doing the same (removing Teams no longer in use) - good to get the this functionality (so +1 from me).
Nasim
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Hi @Steve G
Thanks for the prompt reply - yes its something would would like to have.
There is some other things we need (ITOM) to allow for AD account creations, but this would be a great start to get the request logged into Service Manager.
Nasim
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Enboarder already have something setup for ServiceNow - are you able to contact them (Enboarder) and see if we can have something similar.
Nasim
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Hi Hornbill
May I request an integration for Enboarder (https://enboarder.com/?nab=0)
This is a HR system for on boarding new staff.
Nasim
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Hi @Victor
Just had another momentary wobble at approx 10:23.
All ok now - only noticed by Carl so may not have been the same issue.
Nasim
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Our instance is having problems today - it had a wobble 10 mins ago and just now (11:43).
It has come back each time after approx 2 mins. We tested externally (on our iphones and got the errors).
When trying to open our service portal:
Can you check the logs and see if anything can explain this (Health check and Status didn't show anything).
Just to confirm it is ok now.
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Did anyone notice any issues with Hornbill just now (10:38 - 10:41)
I had a couple of staff mention they had errors....
Its all good now
Nasim
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Issue I have with 1. vs the others, is if you do anything other than resolving it with info on how to select the correct service/catalogue it, you may not have the info needed to complete the request. Plus you need the customer to raise it correctly next time.
If they are simple request (and all the info is there) then 3 is good.
Personally I would like the ability to edit the Service (I know this will be frowned upon by Hornbill)
Nasim
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Following up this post as I can't see any replies...
Doing more tests on the Change Calendar, Freeze periods are not visible in Internet Explorer.
They are visible as a greyed out section in Chrome and Edge. The actual text only pops out when you view with the Day or Week option selected.
Any reason why it doesn't work under IE or they pop up not working in Month view for the Change Calendar.
Nasim
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Yes - our charts are showing blue post update
Nasim
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Isn't this fixed with the latest Hornbill Patch -
What's Fixed
- PM00155858 - Images would not always load when viewing FAQs in the Portal.
- PM00155972 - Some users reported that they were unable to create Assets.
- PM00155911 - Date/Time attributes in a Change Request are now formatted based on user's Regional Settings.
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We lost access to Hornbill.com (including this forum) from 14:50
Looks like things are back now
Nasim
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We use the Hornbill mailbox (@live.hornbill.com) to send email updates/ resolutions emails to the customer. We also allow staff to update requests by replying to these emails via the routing rules.
We do not want allow staff to raise new requests, or start conversations by sending to the mailbox as this channel is monitored.
Is it possible to have a bounce back message sent if an email is sent to the mailbox that doesn't match any of our routing rules?
Nasim
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Thanks @chaz
But to confirm your changes work you need to choose midnight the following day - in your screenshot you have chose midnight at the beginning of the same day rather than the following day (ie the 23/06/2019 00:00)
Ideally the "To" date/time shouldn't allow something before the "From" date/time - this would reduce the chance someone making the same mistake as you have done
Nasim
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Hi Andrew
This may be related to a similar issue I see in Changes
Hopefully a fix will out shortly to resolve this
Nasim
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I've just noticed I can't select start/ end times around midnight in our change progressive capture
Example:
Start 20/06/19 23:00
End 21/06/19 00:05
It works if I select 01:00
Can we also get an update for the defect PM00155911 - times for proposed start/end being 1 hour out.
It has been outstanding for 2 months now
Nasim
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Seems this thread hasn't had any updates from Hornbill since @Gerry update in May 2017 :-(
Email notification is still something I would like to see as a common push back to the use of activities is we didn't see the notification - if not an email can some other way of highlight an outstanding piece of work needs your attention.
Nasim
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Sorry this one (name change) has come up again.
Any good way of reassigning tickets from one customer id to another.
Nasim
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Thanks Deen called me and issue (which I believe was only affecting our instance) is now resolved.
Nasim
Defect: Users unable to add attachments
in Service Manager
Posted
What browser are you using...its definitely not working (100%) for our Internet Explorer users?
Nasim