nasimg
-
Posts
714 -
Joined
-
Last visited
-
Days Won
13
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by nasimg
-
-
Came back but has gone down again
Nasim
-
Same here
Nasim
-
-
Thanks Victor
I agree less for us to worry about if you are automating the updates - I would be happy with an email notification (like Live Node ones) so we will know something has happened.
Nasim
-
I was trying to enter a change freeze period in the calendar but noticed I couldn't get the start date to correctly show unless I enter 1am, so where anything after midnight should be the next day, anything upto 00:59 would show as the previous day.
See the screenshot - I wanted Mon to Fri to be highlighted but Sunday is showing (until I added a start time 01:01).
Nasim
-
Hi
Agree with Trevor - I would like a week notice (or have a fixed change window eg. every Wed 21:00) between releases. This allows us to raise a change on our side and get it approved and have confidence they are not causing issues for early adopters.
If you are doing the patch updates like the livenode ones so we don't have to do anything - then you can apply them when you like, although I still prefer a schedule so we can be prepared.
Nasim
-
Hi @Miro
Appreciate not easy but in certain processes it would be good to see a date option.
In our change process we have a Start and End time, often I'm seeing staff putting and end time before the start.
Be nice to have a option to force the end to be equal or greater than the start time.
Nasim
-
This has come up again because activities look like a good way of dealing with a particular issue - but without email notifications, teams that are not using Hornbill regularly, will not know about something they need to do.
So email notifications (much like when a ticket is assigned to them/ or when a customer updates the request) would be the only way I see this working. Should be configurable like other notifications (as I appreciate not everyone wants to get an email).
Can we have another look at whether this is possible in a future update - if not please let me know.
Nasim
-
Thanks @Steven Boardman views are good for certain functions, but our management team want VIPs to be available from the default request lists.
So providing a way to highlight this is a major requirement for us - which your customers could choose to use or not.
Nasim
-
We use the Service Portal to allow customers to log their requests, but means we can't easily identify the VIP in the request list.
Could we have something like the priority colours to allow for better visibility (eg. change in colour of the customer)
Nasim
-
1
-
-
+1 for us too
Nasim
-
On 2/18/2019 at 11:57 AM, BobbyB said:
Hello, this would definitely help to ensure all child calls are resolved promptly..
Thanks,
+1
Nasim
-
+1 for having "Rating" column available in the request list
Nasim
-
1
-
-
This is great news - thank for the update
Nasim
-
Hi
It appears the "Change Customer" option is not available to Problems and Known Errors - is this correct?
Nasim
-
Please add us too - although we do ask staff to use email, its to easy to use the update without realising the customer isn't notified.
Nasim
-
We have started seeing "This website requires you to install the Temasys WebRTC Plugin to work on this browser Install Now/ Cancel" when going onto our Live Hornbill URL.
Is this something we should be installing?
-
-
What browser are you using - Chrome works best for us (a bit resource hungry) compared to Internet Explorer
-
22 hours ago, Miro said:
@Victor your tips were very useful and I was finally able to replicate the issue and fix it. Basically tasks custom questions wasn't designed to work without BPM so I needed to "open" them to also work in that scenario.
@Edward Melconian thank you for your patience. Fix is already on the way. Once it pass few more tests it will be released with our regular release schedule.
Thank you,
MiroHi @Victor can you let us know when its available (assume its a Service Manager build update).
Nasim
-
-
On 11/6/2018 at 7:27 PM, Victor said:
@nasimg - I will be honest here and say that I have a feeling it won't ... however, we won't be able to investigate/find out what is happening if the instance is not on latest build
...
@Ehsan and @Victor, we have updated our instance and are still getting the issue (for certain staff/dashboards).
Can you let me know what the next steps are to resolve this.
Nasim
-
+1 for us too
-
On 11/5/2018 at 6:31 AM, Victor said:
@nasimg - would it be possible first to update SM app in your instance to the latest build?
Ok - we are planning to do this, I'll let you know if this doesn't fix it.
Nasim
...
Issue with Hornbill Service Manager
in Service Manager
Posted
Not able to assign/ resolve or search for requests in Service Manager
Issue logged with Hornbill (IN00156317) from 14:50 today
Nasim