Jim
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Enhancement Requests
Posts posted by Jim
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Hi,
I used to have an escalation event for our new starters service which sends an email the day before an account is due if it hasn't been resolved. I have since deleted this however we all continue to receive the emails continuously? I'm not sure what more I can do
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This mentions something to set to optional or required but I can't find this? Two Factor Authentication - Hornbill
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Hi,
We are looking to enforce 2FA on all of our licensed users however I can't find an option to actually force it, I can apply it and turn it on but if I go into my test account I can just turn it off?
Can anyone advise on this, we can't disable direct logon categorically as some of our user base use this to sign in
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This may help you, very basic just looking at the h_cmdb_asset_computer table add any filters or more fields you like
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1
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any ideas on this?
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Hi,
I have some strange behaviour with the add customer assets node, regardless of used by being false, true, auto, or ignore I am only returning one asset out of 10 in my name, the interesting thing is that its the only asset where I am the 'used by' and not the owned by, so if anything its the one asset I was expecting issues with
No warnings occur unless I use the add customer computer systems node, despite them all being within that class
I have even tried removing the user id and setting myself as the customer for testing,
I have noticed an even stranger issue though, when searching for my name sing the 'handle' as displayed in the asset list I only return the one asset also despite as in the screenshot multiple asset being in my name.
Upon further investigation and 'kind of' resolving this issue by updating via the GUI I noticed the database column h_owned_by_name displays in the format, {{First Name Last Name}} rather than {{Last Name, First Name}} take note of the missing comma also,
Now the main thing I am curios of is that if this is something in the asset script, why don't they return although I'm sure the asset script resolves the user prior to updating the owned by or used by field?
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is there anyway in the 'search term' I could pass in a variable of the users id or name then? I've tried the {{user.userid}} variable but it seems to take it literally
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Is there away to filter the 'customer assets' section via status and owned or used by as it seems to be getting all owned or used by regardless of status
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Hi,
For some reason when setting the asset form to only show assets of a certain state it is not doing so? I can still see all archived assets of mine
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Our mailboxes have stopped working today, I have reauthenticated the keysafe connection and still getting the same error when testing connection
Unable to login to the IMAP server via oauth2.
HornbillMailLog Login(157ms): DllDate: Mar 28 2023 ChilkatVersion: 9.5.0.94 UnlockPrefix: HRNBLL.CB8102024 Architecture: Little Endian; 64-bit Language: Visual C++ 2022 / x64 VerboseLogging: 1 imapServer: outlook.office365.com loginX(157ms): login: ////// greeting: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADQAUAAyADYANQBDAEEAMAAxADIAMQAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] authenticateXOAuth2(157ms): xoauth2Imap(157ms): ConnectionType: SSL/TLS ImapCmdSent: aaac AUTHENTICATE XOAUTH2 ImapCmdResp: aaac NO AUTHENTICATE failed. --xoauth2Imap isOK: serverResponse: aaac NO AUTHENTICATE failed. --isOK --authenticateXOAuth2 --loginX Failed. --Login --ChilkatLog ----INFO---- Connecting to IMAP server at outlook.office365.com:993 ----IMAP RESPONSE---- * OK The Microsoft Exchange IMAP4 service is ready. [TABPADQAUAAyADYANQBDAEEAMAAxADIAMQAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] ----IMAP REQUEST---- aaab AUTHENTICATE XOAUTH2 ----IMAP RESPONSE---- aaab NO AUTHENTICATE failed. ----IMAP REQUEST---- aaac AUTHENTICATE XOAUTH2 ----IMAP RESPONSE---- aaac NO AUTHENTICATE failed.
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Yeah we will be I was just querying if there was any way within the gui to do so but I think that's the route we will be taking for the main via the import
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@James Ainsworth we have nothing fully configured yet in the way of assets we are currently working on this now, is there an easy way to change the type or does it have to be via api?
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This. This is brilliant! Thank you @James Ainsworth
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Are there any concerns to changing an asset type for assets of the same class
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For example:
the date time field is h_custom_21 which is obviously formatted by the system it self,
but after changing the format like below I lose the hour that it should be when writing the formatted value to activities and summary's
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I appreciate that but when I write these values to a summary or activity after formatting them, how do I maintain the DST time?
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@Steve Giller This is true but I am the presented with the same issue as using a date time field anyway
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Hi,
A question that I am sure I will still be asking in years to come the joys of regional time and dates...
I have a progressive capture that captures a date time, this is then written to h_custom_21, When I format this date using the formatter I lose the DST value but all the documentation shows is it's in utc no z or anything on the value?
So I can format the date to show how it is preferred but the time value is 1 hour behind? I have tried this not using h_custom_21 also and going straight from the form field to the formatter but I don't like this option anyway as its open to error when users have different format settings
What is the obvious thing I am missing here?
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Hi Steve, I will raise a support request as these are all set and I must of read that documentation numerous times yesterday trying to see what I had set up different
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Hi, Since setting the rules stated in the wiki our user import has not been able to assign roles to users, it states the following
Error returned from sysOptionGet The following rights [manageSystemSettings] in Group C are needed to invoke the method admin::sysOptionGet
Error: You cannot create or update the role as you do not have sufficient permissions to set the system rights.
The API key has all the rules the wiki says as shown below but I am having to manually add roles to new starters, can anyone advise? The user import also has the 'userimport role and any it assigns to users
activity:profileImageSet
admin:keysafeGetKey
admin:sysOptionGet
admin:userAddGroup
admin:userAddRole
admin:userCreate
admin:userDeleteGroup
admin:userProfileSet
admin:userSetAccountStatus
admin:userUpdate
data:entityAddRecord
data:entityUpdateRecord
data:queryExec
session:getSystemLicenseInfo -
Hi @Victor Thank you for explaining this should help with our decision moving forward, do you know if there ever will be something implemented like an archive or a toggle to hide from view? such as mentioned in this thread?
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25 minutes ago, Steve Giller said:
The Clean Utility is "primarily intended to be used only by an administrator of a Hornbill instance at the appropriate stage of the switch-on process, to remove demonstration and test data prior to go-live" it's not something that we would expect to be used as a housekeeping tool.
This is interesting, so we would not be expected to clean up our footprint when historical data was no longer required? won't this have an impact on our allocated storage in 5 years and then the following?
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for example;
I can still search and link it
and as a user it still appears -
I am aware in the intelligent captures I can choose to only show a certain state of assets however I wouldn't class this as the expected behaviour of an archive ?
SLA Escalation Events
in Service Manager
Posted
I did consider this and I do believe it is that, what confuses me is its what I would call a 'layer up' though, so when I first activated it, it worked on existing requests so I would expect the same behaviour in reverse