Jim
-
Posts
396 -
Joined
-
Last visited
-
Days Won
7
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by Jim
-
-
ahh ignore me. Found the one I needed I'll get some coffee
-
So strange one, we have a sub status of waiting for customer that will set the status to on hold and when the customer updates it will flip back to open.
I have a workflow where I want it to sit on hold until the customer responds within an expiry period,
Why can't I choose status on hold to set my sub status of waiting for customer update? I can't use the 'place on hold' either as it won't allow me to set the sub status for it
-
security---all-direct-logins-to-hornbill.report (1).txt
Added the comment like 'Direct Login%' and the comment to the output to show its direct login, also added a filter to only show successful logins. It was looking for empty values in your report initially
-
2
-
-
I have found the way this resolves is very strange instead of just using a simple user ID. +1 for looking into improvements
-
any update?
-
and checking the log for last night
-
Hi Sam,
These numbers match for me
-
is there any reason I can see asset tags on my assets but not on Site assets? It would be useful if it did
-
More for feedback purposes but it appears entering a parenthesis passes through to the actual query, shouldn't this be protected?
-
No worries
saves me testing
-
Hi, @Ricky I was going off this resource managedDevice resource type - Microsoft Graph v1.0 | Microsoft Learn
I can try it as corporate and see how it goes, but the Hornbill side of the documentation doesn't mention which resource / api is used which is why I have assumed it is this one to see what values I can set. I'll let you know if there is any difference / issues
-
Could we possibly change the dark mode theme manually as we do the light mode with settings such as webapp.view.ITSM.serviceDesk.requests.list.unreadColour
Yhe new redish colour for unread looks really awful and I've had several complaints this morning so I have had to change the setting for both modes just to clear the red from dark mode
-
Hi @SamS, That is exactly how I have been doing it, So I am not convinced it is just the oData query
-
Is there an API to send an email from Hornbill? I seem to remember in the old documentation there was one but I can't find it in the new one?
-
I already have the updates, normal auto replies etc routing before this rule, its when partners or users have an auto reply that actually rule it just goes back and forth over and over
-
On 07/04/2022 at 13:01, Steve Giller said:
We don't have an auto-reply function, however:
- Create a Routing Rule to raise a request (ensure it is after any existing rules)
-
Make the Workflow fully automated
- Assign the Request to a relevant Team and/or Owner
- Update the Summary and Description if necessary so it's clear it's automated
- Record any useful info to its Timeline and/or Custom Fields (for reporting purposes)
- Gather the details from the originating email
- Send a templated email response to the Customer
- Close the Request.
That way you have Requests you can report against as well as sending the email you're asking for, and you can perform any additional actions that you deem necessary by updating the Workflow as and when required - for example aborting the "Don't email us!" template if the sender is the CEO
I have used this for a few weeks and it seemed quite useful, however, I have come in this morning to see an auto reply loop that has logged 'Thousands' of requests so this doesn't seem that feasible unless there is a way of preventing this loop? mainly when people are using rules opposed to actual automatic replies
-
For some reason in the past few days processes that have worked perfectly for the past year have started throwing this error, along with suspend and wait for attachments also. Has anyone else noticed this behaviour? ..the weird thing is I don't even have to fix them, just resume the process and it all goes green
-
I've had this on a few imports but it has eventually worked, however the user import just will not let me enter the apikey, it keeps freezing and dying
-
@philip ross you still have to treat is as the asset type it currently is, and update the h_type to the new type... I would only advise this if it is the same class!
-
Hi, I have some weird behaviour with the intune import for mobile assets,
when I query all ios devices I get a return of 1953 devices, If I say return all ios and ownership is company I get 2105, How can this be?
The reason I am testing this is because out of 2119 assets that I see in intune for corporate owned and are iphones, only 2036 are being updates, missing the last 83, adding to the query I stated a specific serial number of a device that was not updating, once run this worked and updated the single asset that otherwise was not updating, my only guess without seeing the code, is that the last lot of 100 from the api is not being iterated through? Can this be investigated please
-
Ahhhhh, don't do labels, and tick the bottom box also, labels are very strange on hornbill I just use a single line text field for all mine
-
in the screenshots, and what happens if you click finish..
-
tick the 'This field requires a value to be provided' box, and if this is conditional, do it in the conditional instead
-
yes I do this on multiple forms also
the next/finish button will remain greyed out and they can not progress
Manage Executed Workflows lists - lifetime of entries?
in Service Manager
Posted
I've found this to be chore so I have scripted it. I will mention this does use undocumented API's so how long it works for depends on if Hornbill make changes etc. But I had multiple thousands to remove and wasn't a fan of 20 at a time manually
also makes use of the Hornbill API Module here PowerShell Gallery | HornbillAPI 1.3.0
feel free to save yourselves a chore
bare in mind this only looks at completed processes
processCleanupHornbill.ps1