Jim
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Posts
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Enhancement Requests
Posts posted by Jim
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I have an asset form which allows users to link hardware, after this I want them to link software however the second form does not seem to load at all and I assume it is because the form is already loaded up for hardware prior, I would much rather this be separate forms that walk users through logging the request that I can set defaults on opposed to one form which most users will link hardware and then move on from
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Once software has been populated in the database (h_cmdb_assets_installed_software) against an asset how do we clear it up when the software is no longer acitive? is there a way to delete records or hide them from current view?
for example once we have disposed of assets the software would still show as installed on that machine. We also end up with multiple values for the same piece of software such as edge update
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@SteveJM yes exactly that
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maybe these will help? not sure how it works in terms of visibility mind
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It's not recommended to do this by Hornbill as different classes advanced details live in specific tables to the class, but in my experience as long as its of they same class it works fine . I was able to change some computer to servers as they had uploaded incorrectly by using the csv import and overwriting the type id for each asset I need to change. but you couldn't change say type laptop to a mobile so on so forth and I have had no issues with these
Hopefully this makes sense but as stated Hornbill do not recommend this.
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Never mind, I figured out I could just do it in the source code
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With scheduled requests I am working on the morning checks and in the template I would rather use icons opposed to text as they are much better to just glance at, how can I wrap an image in an ESP Condition?
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Shared views, manage views then if I remember correctly there's an owned by filter at the top? Once in there you can just tick the checkboxes next to each view @lomixture
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Hi @SamS I appreciate the workaround idea although I think maintenance of this and for each user is that I'd rather just send blank reports for now. I don't like sending false alerts or blank reports as people can become 'numb' to them and so when they are requiring urgent attention it doesn't work as well as only receiving them when they require attention
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Would it be possible when scheduling reports for them to not send the email if no results found? I would like to treat it like an alert and to only email a report if results are found
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@Adrian Simpkins I use custom roles so I'm not sure which default roles provide this right, you can work it out by opening any role though and under application rights it lives in the 'service desk' section
for example service desk admin has it (along with a bunch or rights you probably don't want to give)
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Do they all have 'managesnippets' permissions?
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Hi Rob,
Providing nodes are set up correctly it does just use the ID so it will cater for your scenario of changing the 'display value' as times change the ID will remain the same and still work in my experience
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Main reason I am looking to do this is due to this error, though I think this is Hornbill side
<?xml version="1.0" encoding="utf-8" ?>
<methodCallResult status="fail">
<state>
<code>0207</code>
<service>apps</service>
<operation>chatbotGetRecentRequests</operation>
<error>/apps/com.hornbill.servicemanager/flowcode/fc_ops/chatbotGetRecentRequests.js(98): error X1001: Uncaught EspDatabaseConnection::query: MySQL Error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ''3'' at line 22</error>
<flowcodeError>
<where>Execute</where>
<filename>/apps/com.hornbill.servicemanager/flowcode/fc_ops/chatbotGetRecentRequests.js</filename>
<lineNumber>98</lineNumber>
<columnPos>10</columnPos>
<message>Uncaught EspDatabaseConnection::query: MySQL Error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ''3'' at line 22</message>
<errorCode>1001</errorCode>
</flowcodeError>
</state>
</methodCallResult>
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Hi,
I would like to update the chat bot to the latest version but I don't want to lose al my work considering I've plugged it into assets and sharepoint etc,
What does updating it do just replace any topics and flows with the same name or completely delete all and replace?
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Is there anywhere I could export a simple list from? I've tried checking the database direct for 'simple lists' but can only find a reference to h_sys_lists
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Is there any view in the future for ordering of items to be like a shopping experience? Where users could add 'products' to a basket and it has a costing etc behind the scenes?
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@Steve Giller it's difficult to demonstrate something that isn't there other than the error I have. The only way I am able to get this is from the auto task button I have, which as I type this probably does demonstrate something not being there as [[h_bpm_id]] has not resolved
What I expect
What the scheduled request shows:
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Sure,
The scheduled request config:
The catalogue item: -
When it generated:
but no process started
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Morning,
I am aware the scheduled requests obviously don't have an intelligent capture to work with but I was expecting them to follow the business process for the catalogue item,
The Service does show the correct Catalogue item but it has not generated a process. Have I done something wrong here or am I expecting something that is not a thing?
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as long as the user is the owned by or used by of an asset they will appear on these built in forms for them
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have you tried the built in asset forms? and hide all except the 'customer assets' part
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This may help
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ooooh now that is interesting! I missed that
How to: limit a report by a date
in Service Manager
Posted
I would try against a custom criteria instead kind of like this, except with your criteria instead