[Dashboard Sharing - Fault with Permissions]

Any chance of this being reviewed? I have dashboards with no owner so unable to 'Share' them back with me

[Copy request details form to another service]

+1 This is too painful

[workflow on imported jobs?]

Brilliant! Slowly chipping away not far from the full import then?

[workflow on imported jobs?]

So they look correct which would point more towards an issue with the 'cached information', maybe run it, overwrite their respective custom values to the new information, and then the next one do the same so its sequential and print the custom fields after a new get req info node 

[workflow on imported jobs?]

The application context is different in those 2 nodes btw, one is core and one is service manager, @Steve Giller that was my screenshot as an example of copying the out parameters not anything that is in use.

When you are writing the values to the description, where you have shown them in the screenshot the one you have redacted what are the parameter references in there?

[Dashboard Sharing - Fault with Permissions]

Thanks for the patch, I may have caused myself more issues now, I can't access my dashboards  as an admin I thought they wouldn't need to be shared with me, is there a role I am missing? I also have some dashboards with no owner, so these are completely locked away from me now?

[workflow on imported jobs?]

hmm, Is everything before this correct?  so custom C contains the correct information and Custom B? are we also getting request information after these values are set and not before? 

I am guessing that these are being set by the import, when updating the description could you show the variables that are there? failing this I'm not too sure why its not working 

[workflow on imported jobs?]

you may find it easier to copy the output parameter from the node itself rather than the pickers, for example copy these except for your function: What you have done is absolutely right as it differentiates the output parameter for the same function, However when using the variable picker you will see the 'display values' whereas the below you would see the specific nodes output field changes based on your 'resultReference'

 

[How to display a very, very long multiselect list in a user Friendly view]

Dynamic drop down list would allow them to search? I don't think you're going to get much better than that. I would advise grouping the permissions via a 'prefix' which would make it easier for them to search/filter the list.

 

[Logging requests from email]

Hi, I have an irritation that I would like to resolve, I have told our service desk to refuse logging requests from emails as this is not self service and bypasses the use of portal and to instead advise to log into Hornbill to log a request, (we do have measures in place if their are access issues) However, this is not being followed by everyone, Can I remove user rights to log requests from email or somehow block this from happening? I am not after an all or nothing option but only for service desk staff

[Reporting how to SQL - LIMIT BY 1 ?]

(select h_pk_updateid as test from h_itsm_requesthistupdates
WHERE h_itsm_requests.h_pk_reference = h_itsm_requesthistupdates.h_fk_reference
Order by h_pk_updateid desc
Limit 1)

 

[Data query dynamic drop down in details section]

Did anything come of this as this would be really useful?

[workflow on imported jobs?]

Ahhh formatting issue! although at first glance it seems right, it is not you need the following  you can use this for formatting patterns, PHP: date - Manual

[workflow on imported jobs?]

That looks okay to me, maybe move the sql get timestamp to a date time field then do the formatting, it might be reading as a string opposed to datetime

[workflow on imported jobs?]

What do you have in the utilities date formatter node?

[workflow on imported jobs?]

ORRRR now this is funny, do this actually as this defo works 

[workflow on imported jobs?]

No that doesn't work I've just tested in an auto task , however, can you do it in the sql statement? 

[workflow on imported jobs?]

ah Brilliant, its all progress! have you looked at the utitilites, get timestamp option? I know it outputs unix not so sure on the input

[Dashboard Sharing - Fault with Permissions]

I believe the relevant role is 'Dashboard Viewer' to give to analysts and then share the dashboards with them, their a defect with the permissions as I can change the 'ID' in the url and get access to dashboards on my test account which I should not have access to, Can this please be looked into asap

[Displaying images held in Document Manager in a Capture form?]

ahh I see, yes you will want images in the actual image library here for this purpose https://live.hornbill.com/{instancename}/admin/platform/customize/image-library/

[workflow on imported jobs?]

I think date closed is a system set field, for the sake of historic data you could use custom fields though, I'm surprised at importing closed requests at all in all honesty. But you will have to bend the system a little to achieve what you need, I'm not too sure if Hornbill offer an option in the import that accommodates this scenario

[Displaying images held in Document Manager in a Capture form?]

Yes, 

[[File:{URLtoImage}]]   

 

When you go to image library if you see hover the image a 'clipboard' icon appears, click it to get the url

[workflow on imported jobs?]

you would need to do it here 

[api.xmlmc.includeArchiveUsers]

Any info surrounding this?

[workflow on imported jobs?]

Worflow* and catalog item, you would also need to modify the sql statement for each request type to separate closed from actual open ones and run 2 separate imports