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AndyHill

Hornbill Users
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Everything posted by AndyHill

  1. Has anyone else recently started seeing an issue where when selecting view email from the timeline of a ticket you get the Oops! You do not have access to view this email error as below. This started sporadically after the latest updates. The emails are all attached from a generic mailbox by the same group of users and there doesn't appear to be any connection between the emails that error like this.
  2. Did anyone ever find the permissions in question?
  3. Following the latest updates I am unable to create new charts off of views. When attempting to create a chart an error flashes up when clicking save. Has anyone come across this or know the cause?
  4. Our users in AD our made up of a variety of Company names. When importing the users via Azure is there a way to assign them to an organisation based on a particular group membership within the AD rather than by the companyName attribute? The script currently identifies the groups in question in AD "UsersByGroupID":[ { "ObjectID":"Group Object ID", "Name":"Group Object Name" but then assigns them using "Attribute":"{{.companyName}}", "Type":5, "Membership":"member", "TasksView":false, "TasksAction":false
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