AndyHill

@Gerry is there a way to do this without logging in as the user as logging in as a departed user requires a lot of explanation when we are audited?

Am receiving the error message - Unable to archive users: Cannot archive user with documents owned - on two analysts that have left the company. They have no documents in their names that i can find and no open calls. Is there a way I can find out what this referring too as I would like to be able to archive them off and free up their licences.

I have been tasked with planning out a roadmap around our use of the Hornbill product over the coming years. In order for me to do this effectively I was wondering do you as a business have a roadmap or 5 year plan with regards to Hornbill's offerings. Particularly around the Service Manager application as that currently is our main product of yours.

@Gerry @Ehsan Thanks both.

The ability to turn this off is much appreciated. When you have the settings disabled is it possible we could remove the available from the drop assignment lists as well please?

Is there anyway to overcome the below decision failure or any sort of decision failure within the Manage Executed Processes screen? Status : Failed Last Updated On : 14:49 21-09-2020 decision ("stage-d944dbd8-cf8a-4bcc-8765-079e1096a8c6"/"decision-90dd41d3-2fde-4431-3826-789e3faad6bc") execute: at 1/51: "Uncaught Global::GetApprovalResult: unable to find node: "approval-125fc98e"" (function(){ var outcome=false;var res = functions.getApprovalResult(global["currentStage"],"approval-125fc98e"); global["outputParams"]["tmp"]=res["result"];if(res["result"]==1) {outcome = "approved";}else if(res["result"]==2) {outcome = "expired";}else if(res["result"]==3) {outcome = "tentative";}else if(res["result"]==0) {outcome = "rejected";} global["outputParams"]["res"]=outcome;" ---------------------------------------- (function(){ var outcome=false;var res = functions.getApprovalResult(global["currentStage"],"approval-125fc98e"); global["outputParams"]["tmp"]=res["result"];if(res["result"]==1) {outcome = "approved";}else if(res["result"]==2) {outcome = "expired";}else if(res["result"]==3) {outcome = "tentative";}else if(res["result"]==0) {outcome = "rejected";} global["outputParams"]["res"]=outcome; return [(outcome== "rejected") == true,(outcome== "approved") == true]; })()

@Gerry when i attempt to disable the user availability states the systems confirms it but then enables it as soon as I leave the menu.

@James Ainsworth working on my instance now too. Thanks.

@Alberto M Great. Thanks for update.

Any tasks we assign or have previously assigned attachments on to are no longer opening. They are completely unresponsive when clicking on them. Has anyone else seen this or know of a fix?

@Gerry Thanks for the support on this.

Also having the on lunch issue and would like the ability to turn off this feature. Not a fan of a feature like this being forced upon us.

@Miro I have raised a support request for this as per @Deen suggestion but for your viewing pleasure below is the Template I am using. Below is the schedule it is on. And if I where to create it again, as I have done the details below are what show when picking the template. # However, every time the scheduled task goes off it is assigned to the User: Service Desk

One of our IT teams has requested some additional sub categories under their main closure category. I have now created these but they have been tasked with updating all the calls resolved under this category for better analysis of call volumes. Unfortunately for them there is 750+ calls to do this on. Is there a quicker way then going into every call and manually editing the resolution category. Is there anything scripts or queries that could be run instead from a .csv file or something? All ideas welcome.

We quite heavily use the scheduled tasks for things like weekly and monthly checks and I have noticed a number of times over the past few months that the tasks are not assigning as per the setup. The templates for the task are configured to assign to a particular team and the setting is checked and confirmed when setting it on the schedule however, when the time arrives some of the tasks are then assigned to the account the created the schedule. I have tried recreating the tasks and templates and some still have the same issue. Anyone come across this or have any ideas? A lot of these tasks are audited and therefore this causes us great pain.

+1 also getting a lot of noise on this as our Service Desk are losing track of what they have actually updated vs what has just been opened.

@Martyn Houghton Thanks for that. What version of the Import tool are you using?

Hi All, I have seen a number of posts around the automation of archiving users but not clear answers. Is there a way to archive users using the Azure Import tool? Our users when they leave the business are processed and added to a specific OU and all group memberships stripped out. As far as I can see from the .json file the leavers would need to be a member of a group as it can only search by a group ID. Is this correct or am I missing something for a way to do this via OU? Also does anyone have a better way of managing the archiving of users based off of them being in a particular OU? Cheers

@Steven Boardman @SamS Thanks guys. I look forward to seeing the update.

@SamS Thanks, do you know what the outcome responses are?

Added my first 'add to AD group' automation into a BPM and it works exactly how I would want but I need the helpdesk to be able to see that is has done what we want so they don't have to perform any manual verification. I was using a decision as it shows the following options and I configured it so if successful it would update the timeline and checkpoint and if it was anything other than a success it would update the timeline to say verify the addition. However, regardless of the outcome I always get the no match result. Is there a better way to do this?

@Victor oooops. Let me test that and come back to you

@Victor the emails go to multiple addresses which is why i went with the LIKE option as opposed to a direct =

@Victor yes sorry I actually used that article to set it up. The example in screenshot is for emails that start mumar and murit in the subject but it's not doing anything.

Can anyone see anything obvious on the below as to why it wouldn't work? All i want is emails with a subject (or even better body) containing mumar or murit to move a specific folder within the mailbox. Cheers