AndyHill

@Keith Stevenson or anyone else that might know. If i remove a team from the organisation to prevent any new requests from being assigned to it. What happens to the open requests in that team? What happens if I review closed requests that where performed whilst that team existed? Is there a way to hide the team from the list of available locations to assign requests?

@Keith Stevenson thanks Keith at least that makes it a little quicker

We have recently undergone a restructure within our IT department that has led to the generation of new teams. I need to create the new Teams within Service Manager and am wondering is there an easy way for members of the old teams to move all their requests open and/or closed to the new team? I know if there are none on hold you could select the tick box next to each one and use the Request Actions button but this involves manually ticking each one and ensuring none are on hold. Is there a more efficient way?

Have just seen the post from Luke earlier in the week and re-indexing fix so will try that.

Has anyone noticed that the searches in Service Manager appear to be returning 0 results a lot of the time when there is results it should be returning? If i enter something as basic as a users surname I am getting 0 results when i know of at least 3 results it should be returning. Is there anything that can be done to fix this?

@Gerry @SamS FYI this is fixed now after adjusting our firewall again. Cheers for the help.

@Gerry @SamS Thanks both looks like its our network firewall that has decided it doesn't like this anymore. Will let you know.

Hi @SamS Will take a look but this has definitely worked previously.

Hi @SamS Deleted the service via cmd and cleared directories from the server. Install log isn't showing any errors but the Service log is showing. 2020-05-15 10:15:59Z [ERROR]:[SECURITY]:[4288] The SIS server was unable to call back to the Instance 2020-05-15 10:16:03Z [ERROR]:[COMMS]:[1648] Error writing header data. Socket Error 10054 2020-05-15 10:16:12Z [ERROR]:[GENERAL]:[4288] XMLMC Request Failed: Failed to make XMLMC call, probable network error or timeout We do have a proxy server for 443. Only one network card.

Finally getting around to spending some more time with ITOM but the pairing I had was saying offline. Cleared the pairing from Hornbill and cleared the integrator off the server I had been using, installed it fresh (test passed succesfully) but when I go to pair I just get Pairing Failed. The server doesn't run a local firewall. Any ideas?

@Graham Hey Graham, hope you are keeping well. Is there any update on updating the release to fix the extra spaces in the OU path?

@Victor Haha if its shorter than war and peace I am happy. Excellent that we know the cause and its already due a fix. I will advise my team.

@Victor I wouldn't say particularly long. In total 10,188 characters.

Has anyone seen any issues with using the "Apply to Request" feature in emails. We have seen a few emails now where when using this feature the email says it has been applied and moves to the deleted items as expected but on review of the call there is nothing in the timeline. If the email in question had attachments these have applied to the attachments section but the email itself does nothing. Any ideas. Cheers

+1 Old topic I know but we have just switched over to Chrome as our default browser and now more people are picking up on this. No requirement to hold Ctrl when working in IE.

Did the issue with the additional spaces in the path ever get rolled in to a new revision or is it still being looked into?

Thanks all. It's looking good.

I have noticed a few of our BPM's are showing the a really old version as the available one to publish. Is there a reason this is happening and is there any way to correct the one that is listed as available to publish to be the current one being used?

+1 really could do with a template limiter.

@Philippa Hamilton Think this might need to be in the Service Manager forum.

Also interested in this. Would like to provide different team the option to use a different template without having to trawl through the immense list of available templates. Snippets don't cut it at the moment as don't have formatting. Open to other ideas for changing the default template depending on the owner of the call if anyone knows any.

@Conor Yup was out of date. All working now. Thanks all.

@Conor I don't see those for some reason. Instance is an update or two out so will bring it up to date and check again.

Does anyone know where these settings have gone? app.email.routing.rules.update.addAttachments.IN app.email.routing.rules.update.addAttachments.SR I need attachments to go in to the attachments as they do if you manually apply a request to a call.

@James Ainsworth Yes all emails including the one listed are getting updated and there are no other rules configured at all at the moment. @Victor Tried you alternative configs and sadly they haven't worked. I stand corrected. I missed the = and with that NOT fromAddress = ‘value’ is working great. Might need to update the Wiki.