Adrian Simpkins

Hi @Victor @Steve Giller Just wanted to see if there was any mooted date when this may become live please? Many thanks Adrian

Thanks Steve, I will take a look at setting it that way to output the data Many thanks as always

Hi All I am undertaking a review of our basic user data loaded to the system. Currently we have 44838 users loaded, so when I output the report data it is limited at 25000 lines so the customer data stops at jake.nice. How do i setup the report to output the 2 sets of data please? Need one with the 1st 25000 records, then a second one to output the other 19838 that go up to Z. Many thanks as always

Thanks Gerry - appreciate the explanation that makes sense Many thanks as always

Thanks for the pointers Gerry. much appreciated

Hi Gerry, Just to follow up on this post what would work great here is we had the ability to edit the existing image but retain the existing image URL. As an example I would have to update all our email templates which would take around 4 hours as I did this recently when our values were updated. If we could have some further options in the Edit options on an image that just let us update the existing image that would assist in lowering the admin. Many thanks as always

Thanks Gerry

Hi All Most of our emails have some set images embedded into our signature which changes on a regular basis (maybe once a year). I note it does not seem currently possible to update an existing image, so if I have a new signature image to update I would have to upload the new image, then go into every email template to change the image link. Is it possible to get this enhanced so that we can replace an existing image to avoid having to manually change the link in all the templates? Or is it currently possible to do this and I have overlooked it? Many thanks as always

Hi Steve - thank you for the update. Checked it this morning and looks like all processed now - only 3 in the inbox Many thanks as always

Hi All, On Monday this week we made some changes to our mailbox configuration whilst looking at how to potentially implement OAuth2. However it appears that the password was not set correctly, so we now have around 2000 emails in the outbox waiting to be sent. It looks like these are slowly being processed as the number has now gone down to 1900, but I wanted to confirm that these will process and be sent now that the password is correct? I can see normal activity resumed on the mailbox this morning after correcting the password, so it is sending / receiving / auto attaching as expected. Many thanks as always

Thanks Steve - I have issued guidance to the Full Users that they should attach images into the attachment node, and put text into the update node pointing customers to the attachment / image. Many thanks as always

Hi Steve It is the update action button in Service Manager as shown below, Many thanks

Hi All, I have come across 2 requests today where Users have posted images into the Update node, and this in turn of course generates an update email to the customer. However, as an image was inserted and no text inserted the injector is empty as below. What i wanted to clarify is what happens to images posted in the update node please? I am presuming of course that this image would not be injected into the update email hence the error, so wanted to understand what happens to images inserted into the Update node please Many thanks

Thanks Alex, As I mentioned earlier the location seems fine to me - he is referring to the location where the window appears shown below - I could not recall its exact location when it came up before, but I see no issue with how it presents now so I will go back to him and confirm no option to move it available Many thanks as always

Hi All One of my Users has mentioned that the time recording button from an action button in a request has moved, and he preferred it in its original location. Can I check has this moved at all please, and are there any options to control where it appears? Personally I think the location is fine, but I wanted to check if it has moved, and if we do have any control on its location. Many thanks as always

Hi Berto, We do the same as Jim and have auto escalation built into our SLA which should pick up these requests where assigned to someone on holiday. Other than that I often remind the teams to ensure they consider any requests for staff on holiday and to keep an eye on the relevant queue as required. We also output weekly reports to team leaders highlighting current workloads, along with the response / resolution time it should meet. Many thanks

Thanks James, I will take another look when i get a moment many thanks as always

Please ignore the above - the reset email has now come through thanks as always

Hi all, I am trying to reset my Success portal logon but the 'Forgot Password' doesn't seem to be generating an email out to me for the reset? I have tried it 4 times but nothing has come through - is there an issue? Many thanks

Thanks for the clarification James - we currently only use authorisation from the email function so that would be why I am not seeing Pending in the panel. Because I only set up authorisation's this way my brain had forgotten this authorisation option on a request ! I am currently working on updating our Change process so i will suggest we implement this authorisation feature as part of our new CAB process, so will let you know then if i do see any issues Many thanks as always

Oh gawd, that's never going to go well then, as getting decent Edge support is like finding rocking horse poo I will just see if I can live with it I guess Many thanks as always

Hi Steve - came in this morning and the notifications were occurring again in Edge, so I moved over to IE and the notifications seemed to stop, then went back into Edge and getting some further notifications again against the emails in the shared mailbox.

If / when it starts up again I will change over to IE to see if the issue occurs there as well - thank you the comments

Hi Steve Due to internal issues we are not allowed Chrome or Firefox in our network, so I only have IE and Edge available - of course IE is now defunct, so unable to check in any other browser I am afraid. (I could potentially get Chrome but it would involve some drawn out paperwork to justify its use!) However, it appears the issue has stopped again. Its a really random issue as you can see from the above timeline that just appears every now and then - the worst one was where I had a 2 day period where it sent me a notification for everything in the inbox ! If it happens again I will post back here again Many thanks

Hi All Just an update - noted these unexpected notifications have resumed again today so starting to get a notification on all emails from the inbox? Many thanks