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Adrian Simpkins

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Everything posted by Adrian Simpkins

  1. Adrian Simpkins
    Thanks Neil - I will see if they have come through last night aok and raise a call if needed then. We just resent the ones that didnt appear to be sent manually now Many thanks
  2. Adrian Simpkins
    Hi James - thank you for the update. Makes sense that it would be hidden as described above - I just wanted to make sure nothing broken as such! Many thanks as always
  3. Adrian Simpkins
    Hi All I have noticed that any of our emails we send to people we connect to a request appears to have a blank 'To' field but the email still gets delivered. On a number of our processes we offer the option to connect another user so someone can view the request in the absence of the person who raised it / comment etc. However I have noticed that the To field in the outgoing emails specifically for this function are blank, but the emails are still being delivered. image below shows one of the last weeks connection emails. In the bpm we connect the extra person as 'Interested' then send the connection email to any 'interested' connections on the next node (2nd image shows one of the bpms flow) Any idea why it is blank please? Many thanks as always
  4. Adrian Simpkins
    Hi, We have a number of scheduled reports that run at 8pm in the evening. I can see the reports spawned as normal yesterday, but the receiving team has only received one email / one report. However there are a total of 6 reports that I can see generated the report last night and should have emailed out. Are there any issues at all please? These are back end reports that are sent from donotreply-mse@live.hornbill.com Many thanks Adrian
  5. Adrian Simpkins
    Hi James - thank you I had the same thought as previously the admin role used up a licence - very handy as I am struggling for licences ! many thanks
  6. Adrian Simpkins
    Hi All I have noticed today that the number of full user licences issued on our instance dropped 1 so it now shows as 388 of 389. However, when I check the allocated User list in Platform Configuration it shows 389 allocated? Has anything changed that may affect this at all please? I have double checked this and definitely 389 listed in the User admin but shows as 388 of 389 still at the top Many thanks Adrian
  7. Adrian Simpkins
    Raised it through to them yesterday so hopefully they link them as its the same issue - thanks !
  8. Adrian Simpkins
    Got a 2nd one stuck now and this one is a reopened request as well
  9. Adrian Simpkins
    hi Rob yes sorry should have come off hold at 1.53pm today - interestingly it is a reopened request. I thought there was a patch fix for this last week or the week before and I have seen a marked improvement in the number of requests getting stuck (as in only the two I have mentioned have got stuck since that patch). All other requests have come off hold correctly. Maybe the patch fix i saw was for another issue with on hold / off hold.
  10. Adrian Simpkins
    Hi All I have come across 2 requests that are still stuck on hold since the patch fix last week. The 1st one I just took as probably a hangover, but have come across another one stuck today. Anyone else seeing this still? Many thanks Adrian
  11. Adrian Simpkins
    all working for us too - thanks Nanette
  12. Adrian Simpkins
    Thanks Nanette I will take a look shortly to check it
  13. Adrian Simpkins
    Thanks Nanette
  14. Adrian Simpkins
    Hi All It appears we are unable to change the site/location in the details tab ? Image below shows the site / location 'greyed' out: Anyone else seeing the same? Many thanks
  15. Adrian Simpkins
    Just to join in with this thread I have had the same issue raised this morning to me by teams who use the greyed lines to identify requests as well.
  16. Adrian Simpkins
    Thanks must have missed that change - all sorted !
  17. Adrian Simpkins
    Hi Lee - there are preset custom fields for various values you can map to. If you check here Mapping Fields from Customized Forms (hornbill.com) it will show the table of values. I have included a screen shot of one of my templates showing the mapping setup - you would just need to then map the data items you want to appear in the email template. The |empty value is to show no value if nothing is entered, otherwise it would just show the custom data field. Hope that helps !
  18. Adrian Simpkins
    Thanks Daniel / Victor - appreciated as always !
  19. Adrian Simpkins
    Hi Daniel, I will ask her and see if the new UI is any better - thanks !
  20. Adrian Simpkins
    Thanks Rob if you drill into any template though does it show the text / images etc? That is that part I am not seeing
  21. Adrian Simpkins
    Hi All Just looking at the email templates in their new home under Service Manager and note that it is blank? It works in Chrome but our default browser is Edge Many thanks
  22. Adrian Simpkins
    Thanks Craig Ill have a play and see if that is what happens now when cloning a request - my understanding was it ran against the original BPM not the latest so will check that over
  23. Adrian Simpkins
    Thanks Steve appreciated as always
  24. Adrian Simpkins
    Hi Steve Yes it is technically the definition of Copy but I was looking for some enhancement to the options when we clone. As Rob has suggested I would not offer this out to all users, but having this as an option at the Admin level would be beneficial for the scenario I laid out where copying a request uses the exsiting BPM. Whereas I have occassions where I fix an issue in the BPM that can not be overridden in the existing request so on this occassions I would like to copy request but be able to specify the BPM so that I can call the corrected BPM and not have the same error occur again Many thanks Adrian
  25. Adrian Simpkins
    Hi All I wanted to suggest a possible enhancement to the copy / clone request function please. I understand that at the moment if we clone a request it will call the previously used IC details / BPM. However, I wanted to request an enhancement if possible where we can choose the BPM to run the clone against please? Reason I ask is we often have a process that fails due to an error in the BPM configuration which is fixed by updating the BPM. However when we clone / copy I believe this calls the version it was raised against - what I wanted to ask is would it be possible to enhance the copy / clone feature so that we could choose the BPM to run against ? If its not possible no worries - our workaround is normally to raise the request internally for the customer calling the newly fixed / corrected BPM Many thanks as always Adrian
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