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Adrian Simpkins

Hornbill Users
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Everything posted by Adrian Simpkins

  1. Hi Keith - just cleared down cookies, restarted browser but still same error message showing thanks !
  2. Hi Daniel, still the same: Protocol Error: URL Parser: The URL must include a protocol specifier (http or https). URL: null
  3. Good morning, Myself and all users are getting an error when trying to logon via SSO: Protocol Error: URL Parser: The URL must include a protocol specifier (http or https). URL: null Can you advise further please? Many thanks Adrian
  4. Hi Steve - just a quick one re the above was there any update at all please? Many thanks
  5. Hi David Thanks for confirming - I will monitor for the update as normal Many thanks Adrian
  6. Hi All Just noticed that there appears to be an issue / duplication of how data is presented in the Routing Rule template admin screen within the Service Manager admin screen. It appears to have a duplication of the data as below: At the 'top of the screen' I see as below - no headers as such just a list of data: Then as I scroll down the data appears to repeat itself with the column headers and a full copy of the data above but including the missing top 2 lines: So in essence I am seeing a repeat set of data lines at the top but missing the line that reads NAME DESCRIPTION etc, and the 1st routing rule named ATP Email Alerts I am presuming this is some kind of display issue? Many thanks Adrian
  7. Hi Armnando Thank you for looking at this - it isn't affecting the live feedback setup, just looks a bit janky with how it displays now> I will monitor for the patch fix Many thanks for the swift response
  8. Hi All Not sure if anyone raise this but I noticed some issues with how the feedback setup shows. When I look at the setup for one of my questions you see Yes / No and a list of options from 1 to 6 (Image1), however when viewing in the Support Hub to complete the feedback I only see the Yes / No answers? (Image 2) Same for the 2nd question where I see Yes/No and the 6 options in the config (Image 3), but when completing the question in the Hub I only see questions 1 to 6? (Image 4) If i delete the extra unwanted labels they seem to repopulate after a refresh Many thanks Image 1 - setup in Service Portfolio Image 2: How it shows in the Support Hub feedback screen: Image 3: Image 4:
  9. Hi Ann-Marie I do not believe there is an easy way to identify which team a request assign's to from within a BPM's configuration from within the admin side without drilling into each BPM to view the Assign to node details. It would more than likely be a case of having to manually review and update your BPM's assign to nodes. You could try doing a report showing any new requests raised against any Service say for today, and see which team it initially assigns to as this should be the team specified in the BPMs, but this is dependent on a request being raised against all of your available services on that day. So even a report showing newly raised today / team assigned to may not pick up your entire catalogue if no requests have been raised against every catalogue item in your Service Portfolio, but it should hopefully highlight some services/catalogue items that need updating. Many thanks I
  10. Hi David Currently I do everything in the system from admin through to portal maintenance - no back up for me as such. Some limited admin support comes from some team leaders / managers but this is very limited so basically its just me to do it all. I have requested support but not gone anywhere as yet. - no coverage when I am on holiday - just some basic support around users not being able to logon to Hornbill - no team to split anything with currently - I support around 80 teams across a number of corporate areas, and have at least 120 different catalogue items across 66 services Many thanks Adrian
  11. Hi Steve Just double checking the external organisation list under the external service subscriptions, and the organisation is still showing as subscribed to the service - it doesn't show in customer registration list though. I have removed it as subscribed to the organisation now. Again I think I presumed archiving the external organisation would remove it from both the registration organisation list, as well as remove it from the subscription in the service portfolio.I think as you mentioned it just intuitively seems natural that archiving it off would do both of these things. Many thanks Adrian
  12. Hi Steve Sure no problem - i added a new organisation under Contacts / Organisation (image 1) and selected the show in org list at Registration (image 2) then added the org as subscribed to our external service (image 3). I then archived off the organisation without un-ticking the show in registration list option - Let me know if anything else required - thanks Image 1 Image 2 Image 3
  13. +1 seeing the same error here - window already open is fine, but unable to open any new windows to Hornbill
  14. Hi Steve - thanks for speedy response. Yes I agree I would expect archived organisation to not show in the offered list as it seems natural to exclude it once archived. Not a massive issue of course and now that I am aware any more I archive I will of course just un-tick the 'add to organisation list' button. Makes sense to add as a possible enhancement to the setup Many thanks as always !
  15. Hi All I have an external organisation that I have archived as no longer required, however it still shows in the offered organisation list in the Register screen - is this correct? NB I have turned the setting off and it is no longer showing in our live portal Organisation list showing archived: image 1 Register screen showing the archived organisation still listed: image 2
  16. Thanks Steve - yes its just a BPM human task rather than using the authorisation functionality - thank you for picking it up> I presume I will just need to build a new BPM using the authorisation process to tie this down so that only CAB approvers can action the task. I will build a new CAB test process using the authorisation functionality Many thanks as always Adrian
  17. Hi Steve Apologies forgot to respond to this one ! The timeline entry shows as below so doesn't say assigned to anyone - should it be showing as assigned to the CAB Approver here? 2nd image shows the completed task, and 3rd is the task drilled into: Many thanks
  18. Hi Steve Thanks for checking - nothing out of the ordinary around account settings. However, I have just had to reboot my laptop, and now when checking the field again it is showing the rename correct value - must have been something cached maybe in the browser. All sorted now Many thanks as always!
  19. Hi All I have attempted to rename a custom field I have added to the Contact configuration - it seems to accept the rename in the window but after refreshing it reverts to the original custom field name: - renamed h_custom5 to 'Sites' NB I have renamed the h_custom1 to h_custom4 with no issues (last image) Image below shows the rename action: image below shows the rename in the contact: And after I refresh the contact: Custom fields 1 to 4:
  20. Hi All, We have added a custom data field to our external customers (contacts) who are using our customer portal (still couldn't see an area for customer portal on the forum so this is under Employee portal). This custom field is capturing their site from an offered list, and what I then wanted to do is update the custom field data in the customers contact records under a new custom field I have added under Extra Details. However I could not see if there is any automation's for this in a BPM - ideally I want the customer to register / request access for ACP and then update this site field in their contact within the BPM when raised. Is this possible? I could see options to update a customer profile / record but nothing for a contact record? If this is not possible is this something that could be investigated to add as an enhancement please? We are looking to expand our external portal offerings to a larger audience, and being able to capture their site in the request and update this in their contact record would be very beneficial for us, as it would allow for reporting / tracking of access by Site and Organisation. We already have the Organisation to filter by, but a person can work for an organisation but be on a variety of differing sites. Many thanks Adrian
  21. Beat me to the post Sam - noticed this yesterday, will await a fix
  22. Hi Steve - the task just shows as below in the timeline - the user just opened the task and completed it I believe
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