[Update style sheet so that all contact files are visible within the my profile view]

I want to display more fields within the customer ‘my profile’ section. I can see that I can add new fields within he contact section (e.g. I just created a filed called VIP):

 

How would I be able to display for example VIP in the 'my profile' section so that the contact can populate this information:

 

 

Please can you configure the style sheet so that you can select what extra files to display fo the contact to update.

 

[The flow is poorly formed. Please contact your PCF Manager.]

Cheers @Martyn Houghton, this has worked a treat. Thanks.

 

Another, question, do you know how i can add images into the ProCap form? 

 

e.g :

 

if you see this error message below please ensure you have .....

[The flow is poorly formed. Please contact your PCF Manager.]

Hi @Steve G @Victor @Steve Giller

 

I am getting the above error on a ProCap form that i have just created only when i select 'No I am not using the correct URL' question.

 

 

If i select Yes I am , the flow works perfectly.

Here is the flow:

 

 

This is the Goto IF condition of the correct URL branch:

 

 

Please help as it is driving me mad:

[IBridge within Hornbill to update Hornbill assistance]

When will there be an update contact? @Steve Giller

 

[IBridge within Hornbill to update Hornbill assistance]

@Martyn Houghton it is a contact 

[Embedding images into procap form]

I am creating some new procap questions and plan to use the wiki mark up the style the content. I have loads of screen shots / image that i wish to use, how do i embed these into the form?

[IBridge within Hornbill to update Hornbill assistance]

I am creating an ibridge integration within Hornbill so that i can update a contact details with information supplied via a ProCap form.

 

 

The form is asking for a User ID to be populated, what would i need to select?

[Importing contacts via CSV]

thanks @Victor any ETA just so i know whether to wait or manually import all my contacts / orgs? 

[Importing contacts via CSV]

Hello,

Is there a tool or script (similar to how we can import users) so that i am able to manually import over 500 contacts in the system? 

 

Are there any plans to provide this facility either in the Admin Tool or as a separate tool similar to the Request Loader?

[Bulk Organisation, Contact and Portal Account setup]

+1 for us too. really need to be able to import contacts .. over you to @Victor

[Updating Linked Requests]

+1 for this too please...... any update on when this will be available @Steven Boardman

 

thanks 

[Automatically add followers to a ticket]

thanks @Martyn Houghton, i do think this would be useful. 

[Automatically add followers to a ticket]

Hello,

I was hoping that someone can tell me what node i need to use to add users to add specific users as an interested party to a ticket.

Basically, what i am trying to achieve is that when a ticket is prioritised as a Major incident, then the system will automatically add users as 'followers' so they have visibility of that ticket.

[Configure Auto-Logging of emails]

thanks @Victor i want the rule to raise a request only if an email is in a particular folder. we will manually move the email from the inbox into the chosen folder which the rule will look at and create a ticket if such an email is present. Basically i want to know if you can configure the rule to look at a specific folder in the mailbox rather than the inbox folder.

[Configure Auto-Logging of emails]

Hello, I would like help configuring my auto-logging rule so that instead of every email being automatically logged when it arrives in a mailbox, i want the rule set up so that it only looks for emails in a specific folder within my mailbox. 

Is this possible?

 

Thanks

[Please send us your feedback - how to set this up]

oh, ok then, Thanks for the information @Victor

[Please send us your feedback - how to set this up]

ok thanks @Victor, how would we add this into hornbill like you have done?

[Please send us your feedback - how to set this up]

hi @Victor, i am not after feedback emails, i really want to know how i can get the above added to my instance of Hornbill. The above feedback appears when you close a ticket with Hornbill support and i would like to know how to get this added?

[Please send us your feedback - how to set this up]

@Yodit @Steve G @Samrai - hi all, can anyone help me out with this one or advise where to start?

[Help creating a custom column]

opps.. Thanks @Steve Giller. Cheers for your help yet again

[Please send us your feedback - how to set this up]

thanks @Victor. Lets hope this thread gets some traction. Cheers 

[Help creating a custom column]

@Steve G Can you draw out how i would do this please as i want to include what is being populated int he ProCap form to be displayed in a custom column in my request view,

[Help creating a custom column]

/

hi @Victor, I have figured out how to do this now. One further and final question on this thread, can we point the field ID to update two areas? e.g. i would like the value in the answers update two locations:

 

 

thanks

[Help creating a custom column]

hi @Victor, the field was meant to be a text field. I will remove Custom 30.  Below is a list of options available:

 

 

what do you suggest i select? i did try this:  but it has not displayed any value. I chose Custom O as i read that i can hold up to 255 characters. Do i have the field ID is typed correctly? I want to include text in this field. 

[Help creating a custom column]

Hello,

I am trying to create a new custom column in the 'request list' view. I have created my column called: Description and mapped this to custom 30

 

 

i then go into my ProCap form and update the Field ID TO: h_custom_30

 

 

i log my ticket but no value is being populated in my custom column, I guess I am doing something wrong?