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Hornbill Product Specialists
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  1. Hi @7oaks, the system is calculating your target based on working time hours as specified in your working time calendar. To help convert working days into working hours, you can use the sheet attached and enter the values into your targets accordingly. An example of this can be found in the wiki extract below: Example: If you have a target that you advertise as 5 calendar days, you need to determine what this equates to in days, hours, and minutes in relation to the hours defined in your Working time calendar. 1) Begin by multiplying your target (in calendar days) by the working hours set in your working time calendar (your working day) i.e. 5 x 9.5. Now divide the result of that by 24 (i.e. (47.5)/24) which gives your Hornbill target in days (i.e. = 1.98 days). 2) You place "1" in the field representing "days". 3) It's then a case of working out what .98 of a day is in hours – which in this case would be 24 x 0.98 = 23.52 hours. 4) You place "23" in the field representing "hours". 5) Finally, we then need to get the minutes from our answer of 23.52. Therefore, 0.52 of an hour is 31.2 minutes (i.e. 60 x 0.52 = 31.2 minutes). 6) You place "31" in the field representing "minutes". Therefore the target of 5 calendar days based on a 9.5 hour working day equates to 1 day, 23 hours, 31 minutes. Hornbill_Timer_Targets.xlsx
  2. Hi David, when you select "Raise Request" you will be directed to the "New Request" PCF where you will be asked to select a request type, Service and Catalog. The system will them assign the appropriate BPM based on your selection.
  3. Hi Daniel, please can you send me the CSV file outside of the forums? I will double check the fields that have been populated against the mandatory parameters. Thanks
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