[Hornbill Clean Utility]

Thanks, sorry I think I need more coffee! 

[Hornbill Clean Utility]

So I have changed to 

"CleanAssets": true,
    "AssetClassID": "mobileDevice",
    "AssetTypeID": "22",
    "AssetFilters": [],

 

But there is still an error

Error decoding configuration file conf.json : json: cannot unmarshal string into Go struct field cleanerConfStruct.AssetTypeID of type int

[Hornbill Clean Utility]

So I have checked and added "s around the True but now there is another error

Error decoding configuration file conf.json : json: cannot unmarshal string into Go struct field cleanerConfStruct.CleanAssets of type bool

The code is this, we are just clearing out one asset class:

{
    "CleanRequests": false,
    "RequestServices":[],
    "RequestCatalogItems":[],
    "RequestStatuses":[],
    "RequestTypes":[],
    "KeepRequestsCancelBPTasks": false,
    "RequestReferences":[],
    "RequestLogDateFrom":"",
    "RequestLogDateTo":"",
    "RequestClosedDateFrom":"",
    "RequestClosedDateTo":"",
    "CleanAssets": "True",
    "AssetClassID": "mobileDevice",
    "AssetTypeID": "22",
    "AssetFilters": [],
    "CleanUsers":false,
    "Users":[],
    "CleanServiceAvailabilityHistory": false,
    "ServiceAvailabilityServiceIDs": [],
    "CleanContacts": false,
    "ContactIDs": [],
    "CleanOrganisations": false,
    "OrganisationIDs": [],
    "CleanSuppliers": false,
    "SupplierIDs": [],
    "CleanSupplierContracts": false,
    "SupplierContractIDs": [],
    "CleanEmails": false,
    "EmailFilters": {
        "FolderIDs": [],
        "RecipientAddress": "",
        "RecipientClass": "",
        "ReceivedFrom": "",
        "ReceivedTo": "",
        "Subject": ""
    }
}

[Hornbill Clean Utility]

I am trying to run the clean utility but it's coming up with an error all the time.....

Quote

Error decoding configuration file conf.json : invalid character 'T' looking for beginning of value

Please can anyone shed any light on this?

[Not able to edit decisions]

So when I have opened BPMs this morning, on the first stage we can open the decisions and edit but on the later stages any decisions will not open.

This means we cannot edit these decisions, please can this been looked into. We have tried opening in multiple browsers all with the same issue.

[Adding a time stamp post action in BPM process?]

@ilyaas you can add a node after the request has been authorised with this node

You would probably need a parallel process with the three authorisations (in your example) to then add the timestamp to the custom fields in the request

[Priority 1 Notifications]

@Mark.Green So this would be a node added in the workflow to send an email to an external address, before this node the workflow would need to check what Priority the requests is P1 = email then nothing for other priorities.

[Update Box in Employee Portal]

So when you open a request in self service the Update text box to type in is not that clear, is there a way to change it?

Can it be more like the Attach section where the box is white?

[View stopped displaying results]

We have a view set up that appears to have stopped working, with an error. Can anyone help us to work out what is going wrong.

Error:

View Details:

[Expressions in BPMs]

With an expression like below, the bits circled in red......are these applied as AND, OR or something else:

[Cannot Change Customer in BPM]

45 minutes ago, Steve Giller said:

The most likely culprit in cases like this is a space

@Steve Giller yup that was it....doh! Sorry this morning hasn't gone as planned shall I say 

[Cannot Change Customer in BPM]

@ArmandoDM is this the User ID in the customers details?

Also we use this no problem with the user selector in PCFs using the Username from the selection. So we assume that the username is the way to go as our User ID, Logon ID and Employee ID are the same, the customers username.

[Cannot Change Customer in BPM]

For context you can change this manually, so this user has access to the service etc.

[Cannot Change Customer in BPM]

So we are getting an email sent to us from a system which includes the username of the customer.

I can extract this from the email and put in to custom field A but when we have the node to update the customer it is not wanting to change the customer, when I output the result of the node for changing customer it says 'false'.

This is the node for the customer update (variable is - &[global["flowcoderefs"]["getReqInformation"]["customFieldA"]]):

In the timeline we display the username using the data from custom A:

The email looks like this:

 

[Send Attachments when resolving]

Have there been anymore thoughts on this, as we are getting queries about processes where we want to automatically email with attachments either as part of the BPM or in the resolution email.

[Advanced Analytics and Reporting]

We are wondering if these two parts of the system are separate, as we do not use the analytics very much and are considering removing it from our subscription as it's a paid for service. But we use reporting for some specific functions and wondered if we 'turn off' analytics if we can still use the Reporting functions?

[Hornbill Mobile app not working]

Further to this, when there are updates to requests these do ping the phone but when you click on the notification the phone shows a error 'You do not have rights to view this post'.

[Hornbill Mobile app not working]

We are noticing this too and have several analysts that have said that there is no requests showing in their app.

We have tried re-installing the app, but the data still does not show up.

[Service Manager Drop outs]

@Victor were our outages caused by us trying to upload images to our Image Library?

If so then shouldn't we have been made aware of such a problem to prevent this from happening?

[Cannot Upload Images into Image Library]

Do we know when this will be released,? We have some processes that we are updating with new images.

[Cannot Upload Images into Image Library]

When trying to upload an image we get this image:

Any help is gratefully received

[Forcing a future date on date/time question in a ticket]

@lokent so in the date field you can set the range so for example:

This would make the person choose a date between 31 days in the future and 400 for example.

[Email Direct Outbound]

If you hover over the address it says 'Pending'  but when you look at the details:

26-Jul-22 10:03Originating domain: port.ac.uk26-Jul-22 10:03Originating address: servicedesk@removed26-Jul-22 10:03Sending to recipient direct using SMTP Smart Host26-Jul-22 10:03Using SMTP classic login credentials26-Jul-22 10:03Connecting to: smtpserver.removed, Port: 587, SSL: no, STLS: yes26-Jul-22 10:03220-UoP ESMTP mail service (Tue, 26 Jul 2022 10:03:18 +0100) 220-Spam not welcome here. 220------------------------------------------------- 220-If your mail is blocked by this server, please 220-contact 'postmaster@removed' (no blocks apply 220-to that address). If you have any issues with abusive 220-email, please contact 'abuse@removed'. 220------------------------------------------------- 220-This 220-space 220-intentionally 220-wasted 220-to 220-foil 220-spam 220 proxies. EHLO live.hornbill.com<CRLF> 250-is-exim6.iso.removed Hello removed [87.117.243.10] 250-SIZE 26214400 250-8BITMIME 250-VRFY 250-EXPN 250-STARTTLS 250 HELP STARTTLS<CRLF> 220 TLS go ahead EHLO removed<CRLF> 250-is-exim6.iso.removed Hello removed [xx.xxx.xxx.xx] 250-SIZE 26214400 250-8BITMIME 250-VRFY 250-EXPN 250-AUTH PLAIN LOGIN 250 HELP AUTH LOGIN<CRLF> 334 VXNlcm5hbWU6 U01UUFNlcnY=<CRLF> 334 UGFzc3dvcmQ6 {PasswordOrCredentials} 235 Authentication succeeded MAIL FROM:<servicedesk@removed><CRLF> 250 OK RCPT TO:<xxxxxx@gmail.com><CRLF> 250 Accepted DATA<CRLF> [sent 40056 bytes.....] 250 OK id=1oGGTH-000DaQ-2H26-Jul-22 10:03Message delivered to target recipient OK

I have removed the gmail email address

[Email Direct Outbound]

When we find emails in the Direct Outbound we have tried to resend the email by using this functionality:

But it appears that these emails are not resent, please can this be looked into?

[Formatting Options on Human Tasks]

This is an external authorisation node specifically, that we want to make some text bold.

However we also would like to add this feature to changes and their authorisation tasks as well.