Smurfy

Hi I not sure if this has been asked before but I would like to see a chase option for the user to chase a call. Like where they have an update bottom there would be a chase call button. I'd like to be able to put that into a customer counter which I already do if my team chase one (via a auto task) so would need to be able to add it to a custom field some how. I always want more I know but Id like that chase button to have some options where we could maybe allow it to just display if SLA is breached?

+1

Yes I logged one as didn't see this. I'm not sure if I can join the two?

+1

+1 here too

+1 here too

+1 for me on this one please

Hi all I've been using the lock/unlock actions to remind our engineers we need a category before the assign or resolve a request but I would also like the on hold blocked too. Is there a way I can achive this please?

Hi Team Some of our engineers would like to sort their different views by different columns but on a "set" basis. So when you create a view and select the columns you can have something there where you specify which column it will sort on and which way as the default for that view. The below is one of our engineers explanation (probably better than mine ) I think its actually a good idea but of course no ideal how easy it would be. "for example someone might have a view where they want it sorted by "raised on" ascending, and another view where they need "customer" sorted descending. It would just be good to have an option when creating a view to specify a "sort" column and choose either ascending or descending for the given sort column"

+1 here too please

+1 here too

Hi @James Ainsworth I just wondered if there was any progress with this one? Its a feature that would make real difference to us.

Thanks Daniel to you and your team

Wonderful. Thanks @Steven Boardman

@Berto2002 its in the Problem part on service portfolio. I've not used it myself yet

@Berto2002 I believe its only available for problem at the moment.

Hi Is there a chance that can be added to the incident side too? When we have a major running where we have lost outlook or something similar we would like to be able to publish something on the portal where the users can create tickets if they are affected as well. This will give us a good count of those affected during that outage without putting pressure on the service desk team.

+1 here too

Thanks guys that will work

Hi all I would like our analysts to just "resolve" a ticket and leave it at that. Unfortunately with the "close" button appearing after they resolve along with the reopen and edit button they just cant help themselves but click close too. Is there anywhere where I can stop the close button appearing so I take away the temptation? TIA

thanks

So 1 maybe to check back ups have run successfully. I know I can create "activity's" but to our 2nd and 3rd line teams what its as a job ticket (service request) Some would be daily some weekly - depending on the task.

I am new to Service Manager and looking for how I create automated (regular) job tickets for our 2nd and 3rd lime teams. I have had a look at runbooks - is this where I need to be? Laura

You guys are amazing. Thank you

I found that on another post but I don't get that view so assumed it was an old one and things had changed. I cant put a screen shot on as our security blocks me but this is what I get under settings and notifications. I have no "service manager app" Notification Type Is Enabled Desktop Activity Stream and Timeline Post Comment Comment Change Like Unlike Wall Follower Change Workspace Member Change Owner Change Delete Document Follower Change Status Change Owner Change Lock Share Update Conversation Participant Change Start Post Task Assign Reminder Email New