Awalker
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Posts
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Enhancement Requests
Posts posted by Awalker
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Good morning,
In regards to notification, do we have an option whereby if someone is tagged in a request or post they will also receive an email notification?
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@Victor, Thank you very much I have updated these and all works well.
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Forgive my simple mind, but i am following your above process, but i cannot seem to get it to work, as it states i have nodes set up incorrectly and cannot work out the issue.
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Excellent, thank you both !!
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Good Afternoon,
Where in the service manager portal do i go to create/view dashboards?
Apologies if this is a simple tasks but unable to locate.
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Good morning,
I have release a new area on the service portal to specific teams in my business for requests, one thing that has been noted is when raising a request you have a box on the right with "Form Prompt", and what looks like an edit button that does not do anything, can anyone confirm if that text can be edited and what the purpose of the yellow image is for?
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Good morning,
I have been searching for an answer in regards to notifications for assigned activities, but have been unable to locate one hence the post.
My question is, if any activity is assigned to multiple people but is completed by say 1 or two people can this clear down all notifications for that activity type? As an example, my current change process is that each change has to be approved to 100% before it can continue the process, this can be done by select people dependant on what level of % they can approve, so if two people with 50% approve this the change request continues, yet the notification for other who have the ability to approve still remains even though the task is completed.
any and all hep appreciated.
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hi @Victor,
Is their not a way though, after they have input the information and then selected the change type it then picks up the progressive capture and process for that type, otherwise this seems counter productive.
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Hello,
it has been noted that when a new request is raised and it is not selected using the drop down next to the 'Raise New' button it does not follow the same progressive capture / process, how do i fix this;
the icon in question is noted below in an image, basically i need to know where the setting is, that if someone uses raise new button instead of using the drop down next to the button to select a type, that is picks up the correct captures.
Hope that makes sense
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I am having the same issue in my business, do you have a release date planned for the below work?
We are also planning to introduce Request Catalog Items for Changes. This may provide some more options for you around defining your services with specific Change Request Catalog Items. This would provide much more flexibility as you could have different progressive captures and business processes for each request catalog item for different types of changes.
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On 01/06/2016 at 0:00 PM, samwoo said:
Hello there,
I have been asked by some people in the team to investigate whether or not its possible to have email notifications when a call is place out of hold either automatically / manually against the person assigned to the call?
I have these currently set:
But it's not specific to certain things such as calls coming off hold. This is all the users wish to have really.
I propose expanding the user Profile 'Notification' area to allow users to turn on/off what they would like to be notified on (more specific than we have currently) and a check box for them to decide whether they wish to be notified via email. For new users, the above settings could be defaulted, it's up to them to change it as necessary.
Thanks,
Samuel
Good morning,
Do you have any further updates on the below, my business are wanting to palce requests on hold, but be notified by email when the hold has ended.
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Have you reviewed the info on the Wiki for how to enable notifications for teams etc?
https://wiki.hornbill.com/index.php/Notifications
I have used this for my business and it is very useful.
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Hello,
Can you confirm if you are due to release a way in which the change calendar can be exported, as currently it is great to view if you log into the application, but I am keen to send these out to my wider business.
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@Dan Munns, thank you
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hi @Dan Munns,
apologies, I have done this, but wondering how I update the timeline to reflect it has closed?
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Hi @steven boardman,
Do you know when you will introduce and support catalog items for change requests, the same logic will be applied, as this is something my business are keen to utalise.
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Good morning,
I am in the process of creating a new request process for my company, and an error occurred when trialling the process, I can not progress this any further as the process has failed which is fine, but how od i force close the request so it doesnt stay open and show an error in the service portal?
At present, the timeline shows the error, but i would like to force this to closed as attached,
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@James Ainsworth Thank you
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Hi @David Hall
I am uploading all telephones, and fax machines (Yes we still have a few of these).
I have the column for manufacturer, but it does not have the two mentioned in the initial post which seems odd as these are key things you would use to track an asset.
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Good morning, I am in the process of uploading my companys assets into application, can you let me know if it is possible to add fields into the templates we download, I have uploaded my telecoms, and noticed it does not give the option to add the following;
Serial Number
Model
These are rather fundamental to track asset, apologies if this is already mentioned but could not find another thread.
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hi @James Ainsworth,
Thank you for the update, what i am referring to above are the actual catalog items when raising a request, for example, I would like to create a catalog item for 'Software Release' for Change requests, but I only want this be to be available when someone raises a chnage request.
At present if i go to raise a request when selecting the catalog item it displays all, and i wnated to know if we had the ability to create a catalog item for a specific request and toggle on/off that item for each request so it does not appear if someone was to raise an incident for example.
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Good morning,
Can you let me know if you are due to release any form of update around the configuration of catalogue items?
The reason i ask is my business would like to use specific catalog items for things such as change management, therefore those items need to be hidden from all other request types.
IN order to do this could we have an option for each catalogue item to switch it on/off or be visible/not visible in the services section of service manager?
Many thanks
Alex
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Mayb even a traffic light system, Green Completed, Amber in progress, Red failed....
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1
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Notifications and Highlights
in Service Manager
Posted
Good afternoon,
Apologies if the below are answered on another post but am unable to locate them.
I have the below 2 questions from my business which i am struggling to answser;
1) If someone is tagged in a comment be it on a request or a post, they get a notification on the portal, however do we have a way to also ensure they are emailed to state they have been mentioned in a comment to ensure it is picked up promptly?
2) As per the below image, we have certain requests highlighted yellow, but i cannot figure out why as they are all in the closed state and nothing obvious stands out.
All help appreciated.