Harry Hornbill

Hello everyone, The latest update of ESP (3611) has been released to live. The change log for this update is as follows: New Added mail::getOriginDomainList operation to support configuration validation of email related functionsAdded new API mail::mailCheckOriginDomain which can be used to determine of an email address is deliverable by this Hornbill instanceUser Account Templates now support defining group membership to be applied when creating an accountThe External Email Approval BPM Node now includes an optional "From" field where you can specify your corporate email address to send the message from, this allows you to use your corporate email address, for example 'approvals@yourco.com' instead of the approval coming from default instance email addressFix The bpm:workflowList operation incorrectly returned accessUpdate param as false when access to workflow was granted

Hello everyone, The latest update of Hornbill Core UI (1650) has been released to live. The change log for this update is as follows: New Admin - Hornbill Solutions: Add "Roadmaps" to Subscription nav groupChange Admin - Platform Conf - Email - Templates: Show template ID as well as Name in template listAdmin - Adv Analytics - Slideshow: Make fullscreen work like old admin tool in order to support "play" action in urlAdmin - Personal Settings: Allow user to delete their profile image if they have rights too.Fix Admin - Platform Conf - Customize - Working Time Calendars: If delete old exclusion, then add system ones any that matched same pattern as deleted ones are not added.Header Profile Image - If no image set it was showing letter based on the username instead of the nick name.Time Picker - suggestions - Improved styleAdmin - Hornbill Solutions - Your Usage: Application subscription links not working.

Hello everyone, The latest update of iBridge Content Pack (281) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure Users - Updated the Invite User operation to support additional input parameters, and to return more detailed output parameters regarding the invitation.

Hello everyone, The latest update of Hornbill Core UI (1643) has been released to live. The change log for this update is as follows: New Date Time Component - Added Time PickerChange Employee Portal - Added FAQ search in catalog serviceAdmin - BPM - Editor: External Authorisation node - added from address domain listbox for @domain part of address (requires server 3603 onwards)Time picker - Added smart historic time (based on core app build 151)Admin - Solutions Center - Your Usage: added some support info to the support tab.Admin - Platform Conf - Email - Templates: Only show applications in list that support email templates.Date and Time input - Added option to open the calendar by pressing Ctrl+Space (same as click on the calendar button)Admin - - Users: Add userId/Name filter to the application user subscription list.Admin - Bpm Editor: Add support for From address to External Authorisation nodeAdmin - General: Navigation drop down add support for using arrow keys and enter to select itemsAdmin - General: remove use of toolip popover and use standard html title popover while investigate ui issueAdmin - - Executed Processes: When viewing failed/cancelled processes show state filter.Fix Admin - Platform Conf - Users: Editing data on the "about" tab does not enable save button.Admin - Platform Conf - Customize - Working Time Calendars: Add system exclusions button not visible.update vimeo video embeds to use oEmbed API as previous REST API deprecatedCalendar Popup - If in a popup and there is no space to show vertically, it would hide it behind the window. Now it repositions the calendar popup to be always visible.Task - Setting Start date to All Day shows "Invalid Date"Admin - Advanced Analytics - Widgets: multi series sql group by charts not rendering if series data returns null values.Admin - User - API Key - Expiry Date was not picking correctly the dayAdmin - Navigation: do not show empty nav groups when user has no access to any of its childrenAdmin - Platform Conf - User Accounts: when changing user type and saving refresh data to reflect type change (available roles etc)Admin - Advanced Analytics: Fusion base themes not being applied to chartsIn bpm list ignore "accessUpdate" property - so just display results from workflowList as isAdmin - General: Navigation drop down resize height so does not go off visible screen

Hello everyone, The latest update of iBridge Content Pack (280) has been released to live. The change log for this update is as follows: Change Cloud Automations for Microsoft Power Automate (formerly Flow) - The Trigger Flow operation now allows you to provide Request Properties, rather than the existing Request input parameter, to simplify the sending of parameters when triggering Flows. If a value is provided in the existing Request input parameter, then the Request Properties are ignored.

Hello everyone, The latest update of Hornbill Core (151) has been released to live. The change log for this update is as follows: Fix add missing value to solutions.integrations.category.info

Hello everyone, The latest update of Live Chat (157) has been released to live. The change log for this update is as follows: Fix the open hours for Chat is only checked when the user session starts

Hello everyone, The latest update of Document Manager (493) has been released to live. The change log for this update is as follows: Fix Unable to update links in Documents

Hello everyone, The latest update of Service Manager (2603) has been released to live. The change log for this update is as follows: New The order in which the FAQs list is presented in the Employee Portal and the Customer Portal is now configurable. The list order can be configured manually, or sorted by Likes, Views, Date Created, Date Published and Last Updated. This can be achieved through the 'Portal Config' option in the service form > FAQs tab. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_FAQsChange Refactored Intelligent Capture has now been enabled by default. There is no migration required and the switch is seamless. The project aimed to provide a unified mobile-friendly experience across the board for the agent view and portal experience. We tackled inefficiencies and performance-related issues while moving to new technologies to support our maintenance efforts and speedy delivery of enhancements.We have considered the recent enhancement requests around the 'Log Request' Hornbill Automation suite in business processes. All the tasks now include an option to supply a catalog. All the tasks have been extended to include the 'Copy Assets' option. Log New Incident, Log New Change and Log New Service Request now include an option to select a customer. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#RequestsFix Report charts are not displayed in the generated PDF. {PM00171811}Rights validation error in Request Categories form in Progressive Capture {PM00171773}Snippet list scrollbar does not always appear. {PM00171733}Addressed dark mode issues in the services list and the requests list. {PM00171727}Issue when drilling down on categories and organisations in the charts view. {PM00171705}

Hello everyone, The latest update of Document Manager (492) has been released to live. The change log for this update is as follows: Change Add the Employee portal custom styling to the document manager pages when viewing on the employee portal to give a more consistent feel when using the employee portal

Hello everyone, The latest update of Project Manager (407) has been released to live. The change log for this update is as follows: Fix A maximum of 100 Project Managers only were available when filtering projects and risks in the project portfolio

Hello everyone, The latest update of Supplier Manager (232) has been released to live. The change log for this update is as follows: Fix Issue with permissions when changing a supplier's owner

Hello everyone, The latest update of Admin Tool (1464) has been released to live. The change log for this update is as follows: New UI retirement notice

Hello everyone, The latest update of ESP (3591) has been released to live. The change log for this update is as follows: Change The indexer::reindexDefinitionCreate API is now deprecated and will be removed shortly.

Hello everyone, The latest update of Hornbill Core UI (1632) has been released to live. The change log for this update is as follows: Change DateTime Input - Help Button - Opens a popup in all cases instead of opening a new tabFix Admin: Views permission checkingAdmin: Fix & in translated nav menu itemsAdmin - Platform Conf - Users: Assign device dialog has duplicate date controlAdmin - Solution Cetner - App Store: When viewing app info the app id is shown sometimes instead of name as title

Hello everyone, The latest update of Hornbill Core UI (1630) has been released to live. The change log for this update is as follows: New Admin - Solution Center - App Store: Added roadmap feature to store application view.Change 404 Error page - New StyleUser Image - Now shows the availability indicator as a circle around the image. Colours are explained in the availability menu (not available in Internet Explorer)Admin - Platform Conf - Email: Testing existing email connector no longer requires password prompt (server 3589 onwards)Fix Calendar - Next Month - Triggers a submit event - In Progressive Capture it triggers the NEXT formMailbox view - remove email from mailbox list will trigger loading moreImages from the image library don't display when viewing them from Hornbill email clientAdmin - Platform Conf: Navigation Tree - Login Screen link was showing in 2 groups.Activities - new Activity popup show "invalid date" as start date value when template with "show start date" is usedAdmin - Plaform Conf - Email Template Editor: Variable drop down select box too smallAdmin - - Workflow - BPM/PCF: Search for matching text in processes dialog not showing on button click.

Hello everyone, The latest update of Board Manager (225) has been released to live. The change log for this update is as follows: New Lanes can be configured to hide cards after a card has been in that lane for a certain periodLanes can be configured to display the time that cards were added to them on the cardLanes can be configured to display the time a card was moved inot that laneAdded ability to filter boards by tagAdded ability to define tags on a board and to tag individual cards with those tagsChange Style updateMove board options buttons into dropdown menuAllow attachments to be added to cards created from other applicationsCard preview actions are now iconsAllow attachments to be added to cards even if those cards are non-editableFix using icons not showing if a user updates their profile picture after having a board shared with them

Hello everyone, The latest update of Supplier Manager (230) has been released to live. The change log for this update is as follows: Fix Unable to update supplier contracts because of an issue with the value fieldWhen creating a supplier contract from a supplier, the first character in the value field was being removed in error

Hello everyone, The latest update of iBridge Content Pack (275) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure Users - updated the Create and Update operations to support setting the department field.

Hello everyone, The latest update of ESP (3590) has been released to live. The change log for this update is as follows: New session::getApplicationList now returns additional information about application subscriptionsChange Added some workspace search optimisationsUpdated instance audit info API to include product subscription detailsFix Indexer-based searches did not find terms containing dashes.Resolved a problem with visibility caching related to newsfeedQuery which should improve performance of the newsfeed.

Hello everyone, The latest update of Service Manager (2584) has been released to live. The change log for this update is as follows: New The application's administrative features have been migrated to the new admin tool, with a new look & feel and enhanced accessibility and experience.Change Request Reference and status is highlighted in red for better visibility when applying a closed request to an email via the 'Apply to Request' pop-up in the mailbox view.Fix Date attribute in the Questions section is not formatted correctly when a request is printed. {PM00171459}Update advised image resolution for bulletins in the Employee Portal {PM00170696}Employee Portal search does not return results when filtered by a domain. {PM00171558}Unable to reset an attribute via 'Requests > Update Request > Custom Fields' Hornbill Automation. {PM00171556}Performance improvements to the requests list. {PM00171494}Process is incorrectly resumed when more than once instance of 'Requests > Suspend > Wait for Request Update' Hornbill Automation is included. {PM00171523}Cancel button in progressive capture from a chat session does not go back to the chat session. {PM00171483}Webhooks are not run on the RequestConnections entity when adding a connection to a request {PM00171377}Updated changes to an asset are not shown in the assets list when manually refreshing the list. {PM00171213}

Hello everyone, The latest update of Hornbill Core UI (1616) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Monitor - Sessions: remove db rights section as no longer needed.Improved Dark Skin for the new Administration AreaAdmin Navigation: Added [Manage Executed Processes] group in app navAdmin - Workflow - BPM Editor: Make the multiine text editor popup widerAdmin - Platform Conf - Email - Shared Mailboxes: Show test connection and password prompt when editing classic service accountFix Admin - - PCf/BPM Editor: Collapsing or resizing rightside convo,tasks,bookmark panel does not trigger canvas resizeAdmin - - Workflows - BPM Live Instances: debug panel is showing in live.Admin - - Workflow - Lifecycles: de-activating a lifecycle failsAdmin - Platform Conf - Customize - Image Library: pager missing on the gallery viewAdmin - Platform Conf - Users: Crearing new api key for use date control not workingRight sidebar - Activites - showing proper user name instead of user id for new activities ("new for: xxx")Organisation view - missing create contact buttonEmployee Portal - FAQ - Unable to unset like or unlikeAdmin - Adv Analytics - Widgets: Destroying a widget fails and widget markup stays on screen.Admin - Workflow - BPM Editor: Hornbill automation node issue displaying entity list when first entity in list has no active scripts.Admin: sorted out checkbox alignment on some dialogs.Admin: csv upload template files missing in buildDiagnostics Panel - could not copy the results. Had to remove the COPY functionality for IE11 due to lack of support in that browser

Hello everyone, The latest update of Hornbill Customer Manager (318) has been released to live. The change log for this update is as follows: Fix Contract - Unable to attach a file with a long name

Hello everyone, The latest update of ESP (3589) has been released to live. The change log for this update is as follows: New Added API operations data::entityMailTemplateListApps and data::entityMailTemplateListEntities to support a better email template editor interfaceAdded new API's data:entityMailTemplateList, data:entityMailTemplateGet, data:entityMailTemplateSave and data:entityMailTemplateDelete to support improved entity email template UIAdded two new API operations for testing mailbox connector configurations, these provide a secure way of testing a connector without the need to provide a passwordChange The method admin::getInstanceSubscriptionInfo now returns information about each app/product and its subscription parameters.indexer::docUpdate no longer requires all fields and their values to be included in the parameters. Only those fields that are being updated need to be included.Fix Fixed a problem where it was not possible to change the value in a simple list when you were just changing the case of the value

Hello everyone, The latest update of Hornbill Core (147) has been released to live. The change log for this update is as follows: New Hornbill Automations for Contacts - automation to manage contacts customer portal accessChange Hornbill Automations, String Utilities. Updated the Replace operation so that that Replace With input parameter is now non-mandator optional. If not provided, the match, or matches, will be removed from the string being returned.