Harry Hornbill

Hello everyone, The latest update of Hornbill Core (192) has been released to live. The change log for this update is as follows: New Hornbill Automation - new automation which will calculate a date/time for a given duration and working time calendar, and an optional start-date/time.

Hello everyone, The latest update of Hornbill Core UI (1775) has been released to live. The change log for this update is as follows: New Organisation View: Add org option setting 'Show organisation in customer portal registration form picker'Change UI Framework - Added loading statusFix correct links to website in applications list for ITOM and timesheet managerMentions in private workspaces not limited in UI when on the individual post pageError message incorrectly shown when you have no conversation and open conversation panelAdmin - Reporting - Report Editor: Column select button not working when selecting already used column from same table name more than once but is alias table.column

Hello everyone, The latest update of Hornbill Mobile Catalog (195) has been released to live. The change log for this update is as follows: Change Intelligent Capture - internal optimisations

Hello everyone, The latest update of Customer Portal (92) has been released to live. The change log for this update is as follows: Fix Portal home page title styling broken after adding support for wiki.

Hello everyone, The latest update of Service Manager (2764) has been released to live. The change log for this update is as follows: Change Copy Request form - Added copy document and copy attachment checkboxes to allow overriding of app setting for improved security {CH00174719}Fix Faq content cut off when using a header as the first item in content {PM00174825}Performance: Slow to load Service page in Employee Portal {PM00173000}The number of assets in the asset list does not match the number of assets exported {PM00174261}Asset search in the request page not returning Used By records {PM00174688}Asset list fails to load when sorting by column not included in list {PM00172961}Problem Ticket Me Too not updating - spinning update icon on Employee Portal {PM00174748}Shared charts are not visible on request list dashboard view {PM00174713}Assessment Questions do not show in expected order when reordered in assessment questions administration {PM00174675}Ampersand display issue in timeline when sending an email from a request {PM00174692}The BPM operation to assign a request on Round Robin basis does not consider new users {PM00174679}

Hello everyone, The latest update of iBridge Content Pack (399) has been released to live. The change log for this update is as follows: New Cloud Automations for IBM Maximo Operations to Automate the management of incidents, people, problem, service requests, and work orders from Hornbill workflows. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Document Manager (513) has been released to live. The change log for this update is as follows: Change Make the document widget for the employee portal less cluttered by removing the date and owner from the listAllow to set a template for the review task when setting a review date on a documentmove add Library button to titleFix Documentlist doesn't display well on mobile page

Hello everyone, The latest update of Hornbill Core (190) has been released to live. The change log for this update is as follows: Fix get user data for admin view returns address and nationality incorrectly.

Hello everyone, The latest update of ITOM Packages (78) has been released to live. The change log for this update is as follows: New IT Automations For checkmk. A collection of operations to enable the automation management of checkmk alerts, users and hosts from Hornbill workflows. See the Hornbill Wiki for more information.

Hello everyone, The latest update of ITOM Packages (77) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management. Fixed issue with the ProxyAddresses feature within the Update operation.

Hello everyone, The latest update of Hornbill Mobile Catalog (194) has been released to live. The change log for this update is as follows: Change Intelligent Capture - internal optimisations

Hello everyone, The latest update of Customer Portal (91) has been released to live. The change log for this update is as follows: Change Intelligent Capture - internal optimisations

Hello everyone, The latest update of Hornbill Core (188) has been released to live. The change log for this update is as follows: Fix Add missing roles translation on user info tabs

Hello everyone, The latest update of Service Manager (2753) has been released to live. The change log for this update is as follows: Fix "Used By" information not displayed in asset list {PM00174530}No results returned when search EP with Domain filter on All and Known Issue tab {PM00174444}Request details on customer portal do not load when request is raised by a contact with no logon id set {PM00174413}Request list not loading if the custom filter contains a condition on the category {PM00174407}

Hello everyone, The latest update of iBridge Content Pack (396) has been released to live. The change log for this update is as follows: New Cloud Automations for Freshstatus. A number of new operations to manage Freshstatus Incident and Schedule Maintenance records. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Live Chat (172) has been released to live. The change log for this update is as follows: Fix Problems with document title when new chat messages are received whilst agent has other notifications

Hello everyone, The latest update of Customer Portal (90) has been released to live. The change log for this update is as follows: Change Add support for wiki markup in landing page section titles and messages.Fix Intelligent Capture - Wrongly set customer phone and mobile fields when replaced {{user.phone}} and {{user.mobile}}

Hello everyone, The latest update of Hornbill Core UI (1758) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Users: Improve loading time of user view by not loading group info as part of initial user data.Fix Admin - Reporting - Report Editor: Reports in an APP that don't use any tables from that APP lose the display name of other tables being used.Translation Mode - The green underline is more vissible in High Contrast Theme and it uses the "Selected Text" color.Employee Portal - Services Widget - Service Request dropdown overlaping with Search Widget ( https://community.hornbill.com/topic/23889-portal-overlapping-issue/ )

Hello everyone, The latest update of Board Manager (276) has been released to live. The change log for this update is as follows: New Provide the option to automatically comment on the post when a card is added from a post and when that card is movedFor cards raised from a post show the original post in the right hand preview when the card is selected on the board pageChange When adding cards from a post allow for the title and content to be edited before adding

Hello everyone, The latest update of ITOM Packages (76) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management. Fixed minor properties returned issue with the Get User operation

Hello everyone, The latest update of ESP (3691) has been released to live. The change log for this update is as follows: Change Removed deprecated API indexer::reindexDefinitionCreateFix The external authorisations were not cancelled even though the BPM process has been cancelled. This allowed cancelled BPM to be resumed, when the external authorisation was actioned.This build contains a bugfix for ITOM apis, when requesting a package attachments list and the folders were emptyThe intelligent capture list's maxPages param incorrectly gets populated when BPM access control setting is enabled

Hello everyone, The latest update of Hornbill Core (187) has been released to live. The change log for this update is as follows: New added adminGetUserData to support faster loading of user view in admin.Fix Email Client Templates query - If the user was not assigned to any group the query would fail

Hello everyone, The latest update of Hornbill Core UI (1756) has been released to live. The change log for this update is as follows: Change Admin - Workflow - BPM Editor: When publishing a process that has possible variable reference warnings display popup confirmation to publish (so user acknowledges they have checked warnings)Admin - Workflow - Business Process Editor: When changing the "result reference" of a node the ui will now find and replace variable references (only if the original result reference is unique).Admin - Processes - BPM Editor: Automatically add isset check to any varaiable reference tests in a decision node custom expression. If the variable ref does not exist it will fail the condition instead of trying to run the test. Only applies when creating new conditions or updating existing conditions.Admin - Platform Conf - Users: When assign user to organisation/group/team only show task options for Team.Fix Admin - Adv Analytics - Widget Editor: Changing widget preview height to 100% and then to say 50% the widget content does not resize.Admin - Adv Analytics - Widget Editor: When first selecting widget as list count a pointless setup error is displayed.Admin - Reporting - Report Editor: Hardcoded value list breaks if you enter duplicate hardcoded values.Dark Mode - Improved Inteligent Capture's Administration, Tabs and some other areasAdmin - Flowcodes - Business Process Editor: Automatation node, on selecting "deprecated" type in Service Manager app breaks the entity select box, so cannot reselect "Request" entity.Employee Portal - Inteligent Capture - Mandatory input fields are not using the customized styleUser profile - edit user details show error when site was emptyIf user has no image it will show a gray circle instead of the initial letterAdmin - Reporting - Reports: In reports with table joins thet joined table names are not displayed in tables tab.Admin - Platform Conf - Users: When assign user to team the task options are always get set to false regardless of input value.When editing translation string in front end UI, the suggest button is not workingDate Picker not showing part of the date if the input field is too smallEmployee Portal - Widget - Title shows wrong colour if it has a linkAdmin - Workflow - Live Bpm Instances: Do not perform instance save when restarting a process with no changes.Admin - Adv Analytics - Widgets: temp workaround for broken api in latest server that affects getting data for scorecard widgets (measures). Will revert back to normal api after server build 3679when creating a new user the 2 factor authentication setting is not saved

Hello everyone, The latest update of Service Manager (2743) has been released to live. The change log for this update is as follows: Fix Asset Used By name is not displayed in asset list when there is a case mismatch in imported asset user data {PM00174303}Summary in Employee Portal appears as blank when Request is refreshed by an Update {PM00174336}Asset Used By name is not displayed in asset list when there is a case mismatch in imported asset user data {PM00174303}Error logged on login for basic users {PM00174293}Add/Update button for configuring SLA Targets is not visible {PM00174284}Advanced Search encounters an error when using the Department filter option {PM00174253}

Hello everyone, The latest update of iBridge Content Pack (383) has been released to live. The change log for this update is as follows: New Cloud Automations for Freshservice - added a number of operations to create and manage Freshservice tickets. See the Hornbill Wiki for more information. Change Cloud Automations for Freshservice - marked the old Freshservice > Create Ticket operation as deprecated. Users of this operation should switch to the new operation at Freshservice > Tickets > Create at your earliest convenience. Cloud Automations for Azure - updated the Users > Update operations to allow for additional properties to be updated.