Harry Hornbill

Hello everyone, The latest update of iBridge Content Pack (372) has been released to live. The change log for this update is as follows: Change Cloud Automations for ServiceNow Customer Service Management. Updates to the Case Create and Update operations to provide the ability to populate the Case Description field, as well as additional/custom fields.

Hello everyone, The latest update of Service Manager (2722) has been released to live. The change log for this update is as follows: Fix Error when deleting a FaqInfo Message text not appearing on Priorities form in Intelligent Capture {PM00173651}Changing the Request Type during IC causes other forms to misbehave {PM00173641}

Hello everyone, The latest update of ITOM (58) has been released to live. The change log for this update is as follows: Fix added missing system_auto_values file

Hello everyone, The latest update of Board Manager (266) has been released to live. The change log for this update is as follows: New Added personal collections to allow you to sort boards into different collectionsFix error in add card workflow when the ordering system runs out of space to insert new cards

Hello everyone, The latest update of iBridge Content Pack (370) has been released to live. The change log for this update is as follows: Change Cloud Automations for TF Cloud. Addition of diary/notes to the output of the Help Calls > Get operation.

Hello everyone, The latest update of ESP (3673) has been released to live. The change log for this update is as follows: Fix The mail::getMessageList API is incorrectly validating the rowStart and maxResults parameters.Fixed problem with background job data not being correctly stored/retrieved

Hello everyone, The latest update of iBridge Content Pack (365) has been released to live. The change log for this update is as follows: New Cloud Automations for ActiveCollab. Manage Users, Projects, Tasks and Invoices in ActiveCollab from Hornbill workflows. See the Hornbill Wiki for more information. Fix Cloud Automations for Azure - fixed UPN output on Create User operation

Hello everyone, The latest update of Supplier Manager (249) has been released to live. The change log for this update is as follows: New Supplier Contract Sub Status admin configurationSupplier Contracts now have a dedicated sub status field that is powered from a simple list.Fix Rating star icons not displaying correctly when leaving a supplier reviewUnable to select a team or role when granting supplier permissions

Hello everyone, The latest update of ESP (3669) has been released to live. The change log for this update is as follows: Fix Extended API headers to improve caching of files related to Intelligent Capture

Hello everyone, The latest update of iBridge Content Pack (358) has been released to live. The change log for this update is as follows: New Cloud Automations for Microsoft Azure. New operation to check if a user or group object is a member of a group.Change Cloud Automations for Microsoft Azure. Improved error handling consistency in all User and Group automations, all now return an error output parameter containing a descriptive error message should the operation fail.

Hello everyone, The latest update of ITOM (55) has been released to live. The change log for this update is as follows: New With this release we now introduce the concept of Inventory Smart List - These will list all the inventory that matches a given condition/query. Then these list can be used to target jobs as any other normal list. You can create this list through the Managed Inventory Section.Fix With this changes we fixed a bug when trying to rename a Device ListThis release includes a bugfix when opening old schedule jobs targeting runbooks it was using the wrong application idThis changes will fix a bug that was trimming the Schedule For and Last Run On fields on the Schedule Jobs View

Hello everyone, The latest update of ESP (3668) has been released to live. The change log for this update is as follows: New With this release we are now supporting ITOM Inventory Smart List (queryBased) in order to create lists based on a condition and run jobs to all inventory matching the same oneChange Extended the automation::deviceListUpdate api to support updating a list name and/or filter definitionFix Very small images posted to an activity stream are incorrectly scaled.

Hello everyone, The latest update of ITOM Packages (73) has been released to live. The change log for this update is as follows: New IT Automations for Active Directory Users. New operation to return a unique sAMAccountName and/or email address for given values. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Service Manager (2714) has been released to live. The change log for this update is as follows: Change Allow customised colours to be inherited within the sections of request detailsthe asset's general property Acq. Method now includes the new option 'personal'Fix Stars in the request details feedback accordion do not display correctly {PM00173440}Fixed FAQ Search error on portals when setting guest.app.experimental.faqIndexSearch is turned on {PM00173428}Unanswered intelligent capture questions not shown in request details when they are configured to be shown {PM00173327}Fixed issue where the customer prompt popup would not display when raising a request via Email in PC2 {PM00173291}

Hello everyone, The latest update of Hornbill Core (173) has been released to live. The change log for this update is as follows: Change Improved Email Composer error messageAdded translations for 2faFix Employee Portal - Services List - Was not returning services if "Include Services Without Domains" was unchecked + "Return Service Requests" was requested at the same time.User profile - "Employee id" can't be translatedEmployee Portal - Service Items were returned in wrong order making the paging (Load More...) return the wrong items list.

Hello everyone, The latest update of Timesheet Manager (204) has been released to live. The change log for this update is as follows: Fix Issue with adding group and role members to existing timesheet categories

Hello everyone, The latest update of Hornbill Core UI (1716) has been released to live. The change log for this update is as follows: New User profile - Regional settings - new option: first day of weekChange Employee Portal - Allowing Title to use user details as variables. See WiKi for more details. https://community.hornbill.com/topic/21790-page-name/Don't display password reset option if logged in via SSOFix Admin - Platform - Data - Simple Lists: Upload new simple list view not loading correctly under platfrom lists.Needed to 'Update SAML Profile' after creating new SSO ProfilesIncorrect SAML metadata downloaded when clicking the download button on the SSO profile pageIssues with mail connectors when setting up oAuthInteligent Capture - Custom form - date input not respecting calendar exclusions

Hello everyone, The latest update of iBridge Content Pack (356) has been released to live. The change log for this update is as follows: New Cloud Automations for FireText. Manage your FireText contacts and groups, and send SMS messages via the FireText SMS gateway. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Customer Portal (82) has been released to live. The change log for this update is as follows: Change Internet Explorer - Added redirect to message in case user uses that unsupported browserFix Date used in Progressive Capture is not using the user's format

Hello everyone, The latest update of iBridge Content Pack (355) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Microsoft Teams. Fixed issue where chat message ID was not returned when the access token was in need of refreshing.

Hello everyone, The latest update of Hornbill Mobile Catalog (189) has been released to live. The change log for this update is as follows: Change Intelligent Capture - minor styles updates

Hello everyone, The latest update of Hornbill Core UI (1710) has been released to live. The change log for this update is as follows: New Support for 2 factor authentication added for login (requires Platform release 3627)Admin - Platform Conf - Email: Domain connectors now support Microsoft 365 Mail and Google Mail (requires platfrom build 3628)Change Added Browser Version Check - Old Safari Versions will not be allowed (version 12 or lower)MAke the custom button larger to accomate large group namesAdmin - Platform Conf - Customise: Removed ability to update images as does not align with using cached CDN.Allow enabling 2 factor authentication on the login screen configuration page in AdminAllow 2 factor authentication to be set on individual portal accountsAllow 2 factor authentication to be set for specific usersFix Email Composer: The system did not allow two email addresses to be defined in two different mailboxesAdmin - Solution Center - App Store: In app details the reload cache button does not fire eventEmail Composer - Improved Message when no FROM addresses are presentConversations - For some users, a blank gap appeared at the bottom of the page when a new message was added to the conversation.Admin - Platform Conf - Users: When cancel role assignment dialog it still saves the changes that were made.Admin - Plaform Conf - Adv Tools - DB Direct: Adjust layout to stop main content scrollbars showing.Admin - Workflow - Intelli Capture: When granting acxcess to a capture by "group" the setting is not saved.Improve error message when on custom buttons formwhen no autotasks available for a specific entityImproved performance in paging on conversation listThemes - When set from My Preferences, there is an errorIncreased contrast to the gray textIncorrect SAML metadata links

Hello everyone, The latest update of ESP (3642) has been released to live. The change log for this update is as follows: Change activity::conversationGetList now supports participant filtering

Hello everyone, The latest update of Service Portal (30) has been released to live. The change log for this update is as follows: Fix Progressive capture - session variables missing

Hello everyone, The latest update of iBridge Content Pack (334) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Hornbill. Fixed issue when logging new tickets in Service Manager.